Ivy Park at San Ramon
Families consistently rate this highly — reviewers highlight compassionate and supportive transition staff. Schedule a visit to confirm the fit.
based on 28 Google reviews
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What this means for your family
This facility is excellent for families seeking a beautiful, high-end environment with a staff that is exceptionally skilled at managing the emotional transition of moving a loved one. However, you should investigate recent changes in management and staffing levels, as some recent reports suggest a decline in care consistency and amenities.
Google Reviews
Google Reviews
28 reviews on Google“Families generally praise Ivy Park at San Ramon for its beautiful, park-like grounds, high-quality amenities, and a compassionate staff that excels at supporting new residents through transitions. However, some recent reviews express serious concerns regarding a decline in care quality, staffing levels, and food variety following a change in management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and supportive transition staff
- Beautiful, well-maintained grounds and facilities
- Engaging social activities and community atmosphere
- High-quality, gourmet dining options
Concerns
- Decline in care quality and staffing following management change (mentioned by 2 reviewers)
- Inconsistency in food quality and availability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to positive reviews, often referencing specific staff members or family members mentioned. For negative reviews, the owner avoids defensiveness and instead offers direct contact information or describes specific resolutions already implemented.
Questions for Your Tour
- 1We've heard wonderful things about the beautiful grounds here; could you show us some of the favorite outdoor spaces where residents enjoy spending time?
- 2The dining options sound gourmet and high-quality, but how do you ensure the menu stays consistent and meets different dietary needs every day?
- 3We noticed the management team is very active in responding to community feedback; how has the facility's approach to care evolved with the recent management changes?
- 4Could you tell us more about the variety of social activities available to help a new resident get involved in the community atmosphere right away?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
- 6With 162 residents living here, how do you ensure that the level of personalized, compassionate support remains high for everyone in the community?
Personalized based on this facility's data
Key Review Excerpts
“Cindy and Melissa quite literally held our hands the entire time, pointed us in the right direction, and were so incredibly helpful.”
“Looking for a cruise ship on land with shore excursions? You’ll find it at Ivy Park @ San Ramon.”
“My wife is getting much better care at Ivy Park than I can give her at home, which is a good relief.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Mar 24, 2026ComplaintClean
The inspection was a Case Management visit conducted on 03/24/2026. The primary deficiency cited relates to inadequate staffing levels, which was demonstrated by an incident where a resident wandered into another resident's room unsupervised during mealtime. This is classified as a Type B deficiency, indicating a potential, but not immediate, risk to resident safety.
Mar 24, 2026OtherClean
The inspection was a Case Management visit conducted on 03/24/2026. The primary deficiency cited relates to inadequate staffing levels, which was demonstrated by an incident where a resident wandered into another resident's room unsupervised during mealtime. This is classified as a Type B deficiency, indicating a potential, but not immediate, risk to resident safety.
Mar 24, 2026ComplaintClean
The inspection was a Case Management visit conducted on 03/24/2026. The primary deficiency cited relates to inadequate staffing levels, which was demonstrated by an incident where a resident wandered into another resident's room unsupervised during mealtime. This is classified as a Type B deficiency, indicating a potential, but not immediate, risk to resident safety.
Mar 24, 2026OtherClean
The inspection was a Case Management visit conducted on 03/24/2026. The primary deficiency cited relates to inadequate staffing levels, which was demonstrated by an incident where a resident wandered into another resident's room unsupervised during mealtime. This is classified as a Type B deficiency, indicating a potential, but not immediate, risk to resident safety.
Mar 6, 2026InspectionClean
The facility underwent a 1-Year Annual Required inspection on March 6, 2026. The inspector noted that the facility's fire clearance was approved for 162 residents. The narrative explicitly states that no deficiencies were cited at the time of the visit, with a follow-up planned for a full review.
Nov 19, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Sep 26, 2025ComplaintClean
The investigation substantiated allegations regarding staff failures in medication management. Specifically, deficiencies were cited related to the safeguarding of resident medications and ensuring administration strictly according to physician's orders. Corrective actions are required for both medication storage and administration protocols.
Sep 16, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Ownership & Operations
Who Operates This Facility
Well Ivy 6 Tenant Llc;oakmont Management Group LLC
MORGAN, OREISHA
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit ivyliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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