Ivy Park at San Marino
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 73 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a clean, vibrant, and highly social environment with exceptional dining and activities. However, because of specific allegations regarding billing transparency and management, we recommend conducting a thorough financial review of their 'point system' and asking for direct clarification on how care costs are calculated during your tour.
Google Reviews
Google Reviews
73 reviews on Google“Ivy Park at San Marino is highly regarded by families for its warm, home-like atmosphere and a staff that treats residents like family. While most reviewers praise the exceptional care and vibrant activity programs, a small number of highly critical reviews raise serious concerns regarding billing practices and management ethics.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- Engaging social activities and community outings
- Clean, beautiful, and well-maintained facility
- High-quality dining and culinary services
Concerns
- Allegations of deceptive billing practices (point system)
- Management and leadership dissatisfaction (mentioned by 2 reviewers)
- Memory care service quality
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to detailed reviews, often mentioning specific staff members or resident stories. For short or textless reviews, the responses shift to a more standardized, polite template.
Questions for Your Tour
- 1It's wonderful to see how much care goes into maintaining such a beautiful and clean facility; how does the team ensure the dining experience remains high-quality for every resident?
- 2We noticed you are very active in responding to community feedback, which we appreciate—how does the management team currently use resident and family input to improve services?
- 3Could you walk us through the specific programming and engagement activities available to help residents stay socially connected and active?
- 4How does the care team handle medical emergencies or changes in health needs during the overnight hours?
- 5Regarding the billing and service structure, could you explain how the point system or service tiers work so we can clearly understand the long-term costs?
- 6What specific specialized supports and safety measures are in place for residents who may require more intensive memory care?
Personalized based on this facility's data
Key Review Excerpts
“My mother recently passed away at 93 and the most comforting feeling is knowing she spent her final days in the care of the most beautiful and comfortable home with the most confident and loving care givers.”
“The instant I walked through the front door to start a tour and spotted a few residents laughing along with a caregiver as she helped them walk to a lovely table set for lunch, I knew this was the right place for my father.”
“Our mom is in memory care and receiving outstanding care. The staff is so kind and gentle and successfully encourages our mom to eat with others in the community and participate in activities.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Nov 3, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Oct 31, 2025OtherClean
The visit was a Case Management review prompted by a complaint investigation. The primary deficiency cited relates to the failure to submit a required written report following an unwitnessed fall incident that occurred on 10/22/2025. This is classified as a Type B deficiency, requiring the facility to submit the report and implement corrective actions.
Oct 31, 2025ComplaintClean
The visit was a Case Management review prompted by a complaint investigation. The primary deficiency cited relates to the failure to submit a required written report following an unwitnessed fall incident that occurred on 10/22/2025. This is classified as a Type B deficiency, requiring the facility to submit the report and implement corrective actions.
Oct 16, 2025ComplaintClean
This report is a Complaint Investigation conducted on 10/16/2025, addressing three specific allegations. All three allegations—regarding failure to address changes in condition, call button functionality, and clean clothing—were ultimately found to be 'Unsubstantiated' based on the investigation findings. No immediate health or safety concerns were observed during the visit.
Oct 9, 2025InspectionClean
The facility underwent an unannounced Required - 1 year visit. The inspection covered infection control, operational requirements, and physical plant safety. No deficiencies were cited during this review.
Jun 19, 2025ComplaintClean
The investigation was conducted following a complaint regarding the mismanagement of resident medication. The allegation was found to be SUBSTANTIATED based on record review and interviews. A Type A deficiency was cited concerning the failure to maintain necessary medications on site, which presents an immediate health and safety risk.
May 1, 2025ComplaintClean
This report details a Complaint Investigation conducted regarding allegations that staff prevented a resident from communicating with family members. The investigation found no evidence to support the allegation, resulting in an 'Unsubstantiated' finding. No specific deficiencies were cited in the report.
Apr 17, 2025ComplaintClean
This report details an investigation into two allegations: questionable death and failure to provide resident records. The investigation found insufficient evidence to corroborate either allegation, resulting in both being marked as 'Unsubstantiated.' No deficiencies were cited in this report.
Ownership & Operations
Who Operates This Facility
Transformer Opco Llc;oakmont Management Group LLC
SANCHEZ, KIMBERLY
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit ivyliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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