Ivy Park at Cerritos

COMPLAINT INVESTIGATION REPORT

FACILITY EVALUATION REPORT

COMPLAINT INVESTIGATION REPORT

This was a Complaint Investigation Report concerning an allegation of Unlawful Eviction. The investigation found that the allegation was substantiated, leading to a citation. The primary deficiency cited relates to the lack of specificity on the eviction notice regarding which general facility policies were violated.

This report details an investigation into complaints regarding resident confidentiality, unauthorized photography, and staff background clearance. Although allegations were raised, the investigation found the claims to be unfounded based on interviews and gathered information. No specific CCR citation codes were provided for the deficiencies, but three general areas of non-compliance were noted.

This report details an investigation into complaints regarding resident confidentiality, unauthorized photography, and staff background clearance. Although allegations were raised, the investigation found the claims to be unfounded based on interviews and gathered information. No specific CCR citation codes were provided for the deficiencies, but three general areas of non-compliance were noted.

The annual inspection identified multiple deficiencies across several areas, including fire safety, staff training, and resident recordkeeping. Specifically, the facility was cited for retaining a bedridden resident without proper fire clearance, and several staff members lacked current first aid certification. Additionally, records were missing an updated medical assessment for a resident with dementia and a required TB test result for a staff member.

The facility underwent an unannounced required annual inspection. The report indicates that no deficiencies were observed during the visit, and the facility was found to be compliant with applicable regulations.