Artesia Palms Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 42 Google reviews

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What this means for your family
This facility is an excellent choice for families seeking a clean, social, and warm environment where residents are treated like family. While the staff is highly praised for their kindness, you should be prepared for potential wait times during visits if staffing levels are low.
Google Reviews
Google Reviews
42 reviews on Google“Families can expect a warm, community-oriented environment characterized by friendly staff and frequent social events like holiday lunches and themed parties. While the facility is praised for its cleanliness and attentive care, some visitors have noted delays in being escorted to residents due to staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and professional nursing staff
- Clean and well-maintained facilities
- Engaging social events and holiday celebrations
- Compassionate and attentive care for residents
Concerns
- Staff shortages causing visitor delays
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
The owner provides personalized responses when the reviewer's name is available and acknowledges specific details in positive reviews. For 4-star reviews containing complaints, the owner uses a professional, apologetic tone to acknowledge service gaps.
Questions for Your Tour
- 1We've heard wonderful things about your holiday celebrations and social events; could you tell us more about the types of activities planned for the residents each week?
- 2It's great to see how much you engage with families online; how does the administration typically communicate important facility updates or changes to families?
- 3Since we want to ensure smooth visits, what is the current process for checking in and ensuring we can spend uninterrupted time with our loved one?
- 4With a larger community of nearly 300 residents, how do you ensure that medical emergencies are handled quickly and that specialized care is always available around the clock?
- 5We are looking for a very high standard of clinical care; how is the facility working to address recent state survey findings to ensure the highest level of safety and compliance?
- 6The cleanliness of the facility is very important to us; could you walk us through your daily protocols for maintaining the resident rooms and common areas?
Personalized based on this facility's data
Key Review Excerpts
“Great and very calm CNA staffing, also nurses are very helpful and co operative, breakfast lunch and dinner always on time and very healthy meals.”
“The staff was in full participation and caring for the residents providing a safe and fun party environment!”
“I'm here right now as a patient. Lydia, Spencer, and Urna along with Anna are not only cool with my situation but they are very concerned for my well being.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nearly half of the 109 deficiencies were triggered by family complaints, indicating ongoing concerns families have reported about resident safety, medication management, and accident prevention. The facility has repeatedly struggled with protecting residents from abuse and neglect, preventing accidents and falls, and proper medication oversight across multiple surveys. While all violations show correction dates, the persistent pattern of similar issues—particularly around resident protection and safety—suggests systemic challenges that may continue despite corrections.
Mar 19, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 11, 2025Routine19
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Nov 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 12, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 13, 2025Routine24
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Federal Penalties
Fine
Nov 12, 2025
$50,278
Fine
Apr 25, 2025
$46,972
Payment Denial
Apr 25, 2025
19-day denial
Payment Denial
Dec 19, 2024
29-day denial
Fine
Dec 19, 2024
$63,801
Fine
Jun 6, 2024
$29,211
Fine
May 1, 2024
$50,947
Fine
Jan 12, 2024
$25,847
Payment Denial
Jun 8, 2023
27-day denial
Ownership & Operations
Who Operates This Facility
Artesia Palms Care Center
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit artesiapalmscc.com
Medicare data downloads
Original nursing home datasets
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