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Reviewer concerns include severe neglect and failure to respond to call bells (mentioned by 2 reviewers) — investigate before committing.
based on 18 Google reviews
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Reviewer feedback for Woodruff Care Home INC suggests areas to investigate further. Common concerns include: severe neglect and failure to respond to call bells (mentioned by 2 reviewers), inadequate staffing levels and nurse incompetence (mentioned by 3 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families should exercise extreme caution, as multiple reviewers report severe safety failures including patient elopement, medication errors, and unresponsiveness to emergency call bells. While some older reviews from years past noted improvements under new management, recent feedback highlights critical issues with staffing incompetence, neglect, and poor facility maintenance.
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Distribution · 19 analyzed
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Key Review Excerpts
“The nurses have over 50-60 patients so good luck getting your medicine. They don’t care and never answer emergency call bells.”
“I observed staff smiling, alert, moving quickly, speaking gently and respectfully to patients and visitors alike. I saw patients clean, alert, and cared for.”
“My mother had to spend weeks transferred from hospital to be quarantined at this facility due to an infection the staff has ignored my mother in her last month of life”
Source: CA Community Care Licensing Division
COMPLAINT INVESTIGATION REPORT
The facility underwent a required annual inspection conducted by the Licensing Program Analyst. The report indicates that the facility is compliant with all applicable regulations, as no deficiencies were observed during the visit.
This report details a complaint investigation conducted regarding allegations of staff failing to address resident misconduct and staff speaking to residents inappropriately. The investigation found that there was not enough supportive evidence to substantiate the allegations, leading to an 'Unsubstantiated' finding for all claims.
The facility underwent an unannounced Case Management visit. The analyst conducted a health and safety check, including a tour of the back patio. No safety concerns or deficiencies were observed during today's visit.
This report details a complaint investigation regarding allegations that staff disposed of a resident's personal belongings. The investigation found no sufficient evidence to support the allegation, resulting in an 'Unsubstantiated' finding. No deficiencies were cited in this report.
The facility underwent a required annual inspection and was found to have one deficiency. The primary issue cited relates to the temperature of hot water in resident bathrooms, which was observed to be below the required range of 105-120 degrees F. The facility was given a Plan of Correction due by 02/05/2025 to address this plumbing issue.
This report details an investigation into two allegations: staff failing to obtain resident permission to change a medical provider, and staff financially abusing a resident. The investigation found no sufficient evidence to support either allegation, resulting in both being deemed 'Unsubstantiated'.
This report details a follow-up investigation conducted regarding an allegation of physical assault. The investigation reviewed records and conducted interviews, concluding that there was not a preponderance of evidence to prove the alleged violation occurred. Consequently, the allegation was deemed unsubstantiated.
Woodruff Care Home, INC.
GEMMA DEOSO
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