Isle Healthcare & Rehabilitation Center
Strong Medicare quality ratings; families often praise highly responsive and helpful admissions team. Still worth an in-person visit.
based on 194 Google reviews
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What this means for your family
This facility has a highly effective admissions and therapy team, making it a strong candidate for short-term rehab. However, the recurring reports of ignored call lights and communication failures are critical risks. If you choose this facility, you must be prepared to be a daily, active advocate for your loved one to ensure their basic needs and medication schedules are met.
Google Reviews
Google Reviews
194 reviews on Google“Isle Healthcare & Rehabilitation Center receives highly polarized feedback, with many families praising the admissions and activities teams while others report severe neglect and communication failures. While some families highlight excellent rehab therapy and specific compassionate staff members, a significant number of reviewers describe dangerous lapses in basic care, such as unaddressed call lights, hygiene issues, and medication errors. Families considering this facility should be aware of these inconsistencies and perform thorough, ongoing monitoring of their loved one's care.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and helpful admissions team
- Engaging activities and animal therapy programs
- Effective physical and occupational therapy services
- Specific staff members noted for exceptional compassion
Concerns
- Unresponsive nursing staff and ignored call lights (mentioned by 14 reviewers)
- Poor communication with families regarding medical status (mentioned by 9 reviewers)
- Hygiene issues and failure to assist with basic needs (mentioned by 8 reviewers)
- Medication management errors and delays (mentioned by 6 reviewers)
- Understaffing, particularly on weekends and nights (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 180 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your animal therapy programs and activities; could you tell us more about how residents participate in those?
- 2How does the nursing team ensure that call lights are answered promptly, especially during the night shifts or on weekends?
- 3What is the process for keeping families updated on a resident's medical status and any changes in their daily care?
- 4Could you walk us through your protocols for medication management to ensure everything is administered accurately and on schedule?
- 5How does the facility manage daily hygiene needs and assist residents with their basic personal care routines?
- 6We noticed the admissions team is very responsive; how does that level of communication continue once a resident has actually moved in?
Personalized based on this facility's data
Key Review Excerpts
“The in-house Physical and Occupational Therapy at Isle is the best I’ve been around and Emily Starks has put together a team of all-stars.”
“The lack of communication and unprofessionalism that we have experienced from the business office at Isles Health Care has been truly disturbing.”
“My Dad was a patient at Isle rehab facility recently and I wanted to share some praise for a few of the people at this facility. Sumaira the social worker was so helpful throughout his month long stay.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered a March 2025 survey finding serious issues with resident rights and money management, including improper handling of treatment decisions and personal funds. The facility has recurring problems with resident care quality, emergency preparedness, and safety systems across multiple surveys from 2021-2025. While all deficiencies show correction dates, the pattern of repeated violations in core care areas and recent complaint-driven findings warrant careful consideration.
May 22, 2025Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Meet the requirements of an integrated health system.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 14, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Jun 29, 2023Routine4
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Oct 14, 2021Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Mar 14, 2025
$43,664
Ownership & Operations
Who Operates This Facility
Isle Healthcare & Rehabilitation Center
for profit
Chain Affiliation
Gold FL Trust II
36 facilities nationwide
Chain avg rating: 3.1/5 · Rank 31 of 46
Ownership & Management
Owners
Isle Snf Holdco LLC
Owner · Organization
FL Master Opco Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
194 reviews from families & visitors
Official Website
Visit islehrc.com
Medicare data downloads
Original nursing home datasets
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