Island Nursing and Rehab Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 43 Google reviews
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What this means for your family
While the facility has undergone recent renovations and receives praise for its physical therapy and recreation programs, there is a persistent pattern of inconsistent nursing response times and communication failures. When touring, we strongly recommend asking for a specific plan on how the facility ensures call bells are answered promptly and how they facilitate communication between nursing staff and family members.
Google Reviews
Google Reviews
43 reviews on Google“Island Nursing and Rehab Center receives polarized feedback, with recent reviews highlighting significant improvements in facility cleanliness and staff attentiveness following renovations. However, multiple families report critical lapses in basic care, including slow response times to call bells, poor hygiene management, and difficulty communicating with staff. Prospective families should weigh the facility's strong physical therapy program against recurring reports of inconsistent nursing care and communication barriers.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Clean, recently renovated facility
- Engaging recreational activities
- Responsive and kind nursing leadership
Concerns
- Slow or non-existent response to call bells (mentioned by 6 reviewers)
- Difficulty reaching staff by phone or getting return calls (mentioned by 3 reviewers)
- Poor hygiene and neglect of basic patient needs (mentioned by 4 reviewers)
- Poor quality or cold food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has been recently renovated; how do these updates impact the daily environment and comfort for residents?
- 2Could you walk me through the protocol for responding to call bells and how you ensure residents receive timely assistance when they need it?
- 3With the therapy programs being a highlight here, how do you coordinate those sessions with daily recreational activities to ensure a good balance for my family member?
- 4What is your current process for keeping families updated on their loved one's care, and what is the best way for us to reach the nursing team if we have questions?
- 5I see that dining is an area you are working to improve; could you tell me about the current meal service and how you accommodate specific dietary needs or preferences?
- 6Given the importance of consistent care, what steps are you taking to ensure that basic hygiene and daily living needs are met promptly for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The alarms on the beds of the patients go off at the slightest movement, although they're worthless because while sitting with him it went off 4 times and not a single person came any of the times.”
“My father had a recent stay at Island Rehab and I can not say enough wonderful things...first the facility has had a recent fresh facelift, from a few years ago when my MIL was there. So clean!”
“She waited so long that she urinated the bed. After many phone calls to the rehab unit and voicemails unanswered I decided”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports that led to deficiencies in nursing staff levels and dental services. The facility shows recurring issues with care planning, nursing services, and medication management across multiple surveys from 2022 to 2025. While all deficiencies have correction dates, the pattern of repeated problems in core care areas suggests ongoing challenges with consistent quality care delivery.
Aug 6, 2025Routine4
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 11, 2024Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jun 11, 2024Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Sep 13, 2022Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Island Nursing and Rehab Center
nonprofit
Ownership & Management
Owners
Gurwin Healthcare System, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit gurwin.org
Medicare data downloads
Original nursing home datasets
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