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Nursing HomeMedicaid Investigative

Medford Multicare Center for Living

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3115 Horseblock Road, Medford, NY 11763320 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 319 Google reviews

5
4
3
2
1
Medford Multicare Center for Living Nursing Home in Medford, NY — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (7 vs median 6.0)
  • High RN turnover (55%)

Bottom 25% in NY · Below recommended RN staffing · Above average staffing · $134,713 in fines

Source: Medicare data

What this means for your family

Medford Multicare is an excellent choice for rehabilitation, with a highly effective therapy team and a clean, modern environment. However, families should be aware of potential communication gaps with the administrative office; we recommend meeting the nursing director in person and establishing a clear point of contact for care updates upon admission.

Google Reviews

Google Reviews

319 reviews on Google
Medford Multicare Center for Living is widely praised for its exceptional rehabilitation services and a dedicated, compassionate nursing and aide staff that many families credit with their loved ones' recovery. While the facility is frequently described as clean and well-maintained, some families have raised significant concerns regarding administrative communication, perceived understaffing, and the quality of food service. Overall, it is viewed as a strong choice for short-term rehab, though potential residents should be aware of the mixed feedback regarding administrative responsiveness.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean9.0Activities9.0Meds4.0Memory7.0Comms6.0ValueN/A

Strengths

  • Exceptional, results-oriented rehabilitation therapy
  • Warm, attentive nursing and aide staff
  • Clean, well-maintained, and modern facility
  • Vibrant and engaging recreation program

Concerns

  • Understaffing leading to slow response times (mentioned by 6 reviewers)
  • Rude or dismissive administrative and social work staff (mentioned by 5 reviewers)
  • Poor food quality and temperature issues (mentioned by 3 reviewers)
  • Dated patient rooms despite lobby renovations (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.82024(38)4.82025(129)4.62026(45)

Distribution · 212 analyzed

5
179
4
11
3
5
2
0
1
17
10 reviews posted between Jan 13, 2025Jan 16, 2025 · 10 were 5-star

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the size of the facility, what specific protocols are in place to ensure residents receive timely assistance when they use their call bells?
  • 2I noticed the facility has a very active recreation program; could you walk me through what a typical week of social activities looks like for a new resident?
  • 3How does the nursing team coordinate with the rehabilitation department to ensure that the high-quality therapy results we've heard about are maintained throughout the rest of the day?
  • 4Could you explain the process for how resident feedback regarding meal quality and temperature is collected and addressed by the dietary team?
  • 5What is the best way for family members to communicate with the administrative and social work staff to ensure we stay updated on our loved one's care plan?
  • 6With the facility having a large capacity, how do you manage medication administration to ensure accuracy and consistency for every resident?

Personalized based on this facility's data


Key Review Excerpts

The rehab team was outstanding – they taught me how to walk again, helped me practice on the steps, and, best of all, work with me on the exercise bike, which became my favorite.

Rehab patient · 2025★★★★★

While the clinical and nursing team are compassionate and kind they are completely inundated and understaffed. I will be on site with my family member for a period of 4-6 hours without anyone entering the room.

Long-term resident's family · 2024☆☆☆☆

The Nursing Director Ava's office door has been right there for me to walk in and voice any concerns or questions I have. I SO appreciate having staff members who are readily available when I always visit.

Long-term resident's family · 2025★★★★★
Source: 319 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
72%
Registered nurses for medical care
Total Nursing
3.96hrs
97%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility78.4%
Worse than Avg
Here
78.4%
US
12.1%
NY
18.9%
Suffolk
31.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility78.2%
Worse than Avg
Here
78.2%
US
95.5%
NY
95.3%
Suffolk
94.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.8%
Worse than Avg
Here
26.8%
US
19.5%
NY
13.3%
Suffolk
16.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
19.4%
NY
20.2%
Suffolk
16.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
15.3%
NY
13.8%
Suffolk
12.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.3%
Better than Avg
Here
11.3%
US
15.4%
NY
13.8%
Suffolk
13.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility74.9%
Worse than Avg
Here
74.9%
US
79.7%
NY
78.8%
Suffolk
84.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility76.4%
Worse than Avg
Here
76.4%
US
81.8%
NY
77.0%
Suffolk
82.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
NY
1.2%
Suffolk
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Near state avg (7.6)
3 complaint-triggered
$134,713 in fines

This facility shows concerning patterns with 34 deficiencies across multiple surveys, including families filing complaints that triggered investigations into abuse protection and feeding tube care. The most recurring issues involve protection from abuse and neglect, care planning, and medication management. While most deficiencies appear corrected, the facility has struggled with fundamental safety areas including serious reporting failures for suspected abuse, and recent 2025 surveys show ongoing problems with abuse protection persist across multiple inspections.

Jun 2, 2025Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

May 1, 2025Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 28, 2025Routine
6
0015Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 26, 2024Routine
10
0609Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0914Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide bedrooms that don't allow residents to see each other when privacy is needed.

Apr 26, 2024Complaint
1
0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Jun 8, 2022Routine
15
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0888Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Ensure staff are vaccinated for COVID-19

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Federal Penalties

Fine

Apr 26, 2024

$134,713

Ownership & Operations

Who Operates This Facility

Owner / Operator

Medford Multicare Center for Living

Organization Type

for profit

Ownership & Management

Owners

Klein, Mordechai

Owner

50%

Rausman, Norman

Owner

Key personnel

Rausman, NormanOfficer / DirectorRausman, NormanOfficer / DirectorBraska, LaurenManagerKumar, NeeruManagerLoeb, MartinGeneral Partnership Interest
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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