Medford Multicare Center for Living
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 319 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 6.0)
- High RN turnover (55%)
Bottom 25% in NY · Below recommended RN staffing · Above average staffing · $134,713 in fines
What this means for your family
Medford Multicare is an excellent choice for rehabilitation, with a highly effective therapy team and a clean, modern environment. However, families should be aware of potential communication gaps with the administrative office; we recommend meeting the nursing director in person and establishing a clear point of contact for care updates upon admission.
Google Reviews
Google Reviews
319 reviews on Google“Medford Multicare Center for Living is widely praised for its exceptional rehabilitation services and a dedicated, compassionate nursing and aide staff that many families credit with their loved ones' recovery. While the facility is frequently described as clean and well-maintained, some families have raised significant concerns regarding administrative communication, perceived understaffing, and the quality of food service. Overall, it is viewed as a strong choice for short-term rehab, though potential residents should be aware of the mixed feedback regarding administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional, results-oriented rehabilitation therapy
- Warm, attentive nursing and aide staff
- Clean, well-maintained, and modern facility
- Vibrant and engaging recreation program
Concerns
- Understaffing leading to slow response times (mentioned by 6 reviewers)
- Rude or dismissive administrative and social work staff (mentioned by 5 reviewers)
- Poor food quality and temperature issues (mentioned by 3 reviewers)
- Dated patient rooms despite lobby renovations (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the size of the facility, what specific protocols are in place to ensure residents receive timely assistance when they use their call bells?
- 2I noticed the facility has a very active recreation program; could you walk me through what a typical week of social activities looks like for a new resident?
- 3How does the nursing team coordinate with the rehabilitation department to ensure that the high-quality therapy results we've heard about are maintained throughout the rest of the day?
- 4Could you explain the process for how resident feedback regarding meal quality and temperature is collected and addressed by the dietary team?
- 5What is the best way for family members to communicate with the administrative and social work staff to ensure we stay updated on our loved one's care plan?
- 6With the facility having a large capacity, how do you manage medication administration to ensure accuracy and consistency for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team was outstanding – they taught me how to walk again, helped me practice on the steps, and, best of all, work with me on the exercise bike, which became my favorite.”
“While the clinical and nursing team are compassionate and kind they are completely inundated and understaffed. I will be on site with my family member for a period of 4-6 hours without anyone entering the room.”
“The Nursing Director Ava's office door has been right there for me to walk in and voice any concerns or questions I have. I SO appreciate having staff members who are readily available when I always visit.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 34 deficiencies across multiple surveys, including families filing complaints that triggered investigations into abuse protection and feeding tube care. The most recurring issues involve protection from abuse and neglect, care planning, and medication management. While most deficiencies appear corrected, the facility has struggled with fundamental safety areas including serious reporting failures for suspected abuse, and recent 2025 surveys show ongoing problems with abuse protection persist across multiple inspections.
Jun 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 1, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 28, 2025Routine6
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 26, 2024Routine10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Apr 26, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jun 8, 2022Routine15
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Apr 26, 2024
$134,713
Ownership & Operations
Who Operates This Facility
Medford Multicare Center for Living
for profit
Ownership & Management
Owners
Klein, Mordechai
Owner
Rausman, Norman
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
319 reviews from families & visitors
Official Website
Visit medfordmulticare.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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