Brookdale Pecan Park
Families consistently rate this highly — reviewers highlight compassionate and personalized care. Schedule a visit to confirm the fit.
based on 41 Google reviews
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What this means for your family
This facility offers a wonderful social environment and a deeply caring staff for many residents. However, due to recent documented incidents of resident elopement and medication delays, families should perform a rigorous inspection of their security protocols and specifically ask for recent logs regarding medication administration and call-bell response times.
Google Reviews
Google Reviews
41 reviews on GoogleFamilies often praise the facility for its compassionate, personalized care and a warm, family-like atmosphere that fosters social engagement through activities like Bible study and domino clubs. However, recent reviews raise serious alarms regarding staff responsiveness, medication timing, and a critical incident involving a resident eloping from the facility. While many long-term residents and families report high satisfaction, there are significant concerns regarding cleanliness and staffing levels during certain shifts.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and personalized care
- Engaging social activities and clubs
- Welcoming and professional management
- Clean and serene environment
Concerns
- Staff responsiveness and call bell delays (mentioned by 2 reviewers)
- Medication administration errors or delays (mentioned by 2 reviewers)
- Unpleasant odors in certain areas (mentioned by 2 reviewers)
- Staffing shortages and unprofessional attitudes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that follow a strict formula of acknowledging the reviewer by name and stating that the feedback has been forwarded to management. These responses fail to address the specific, serious allegations (such as hygiene or medication errors) and instead rely on standardized corporate language.
Questions for Your Tour
- 1It's wonderful to see how much the management team values resident care; how does the leadership team stay involved in the day-to-day happiness of the residents?
- 2With the beautiful, serene environment here, what are some of the favorite social clubs or group activities that residents currently participate in?
- 3Could you walk me through your specific protocols for medication administration to ensure everything is tracked accurately and on time?
- 4How does the staff manage call bell responses during shift changes or busy periods to ensure no resident is left waiting?
- 5In the event of a medical emergency after hours, what is the immediate process for contacting physicians or arranging transport?
- 6What steps are being taken to ensure the facility remains consistently fresh and clean in all common areas and resident rooms?
Personalized based on this facility's data
Key Review Excerpts
“They offer excellent and personalized care, even for those whose memories are failing. They remember her even when she can’t remember them.”
“Don't bring your family member here. They promise you the world but don't deliver. My husband and I were very forthright about our father's behavior issues and exiting. They falsely assured us that they have an alarmed, secured facility. When he eloped on July 28th, staff did not know where he was for 35 minutes.”
“The staff at Brookdale are amazing in caring for the residents and planning activities and even field trips. Residents are involved in a personal, exercise program.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection records show several life safety and health code violations from late 2020, primarily related to fire safety protocols and emergency risk assessments. All identified violations from that period have since been marked as corrected. There are currently no active enforcement actions listed for this facility.
Dec 4, 2020Routine
Health Code (1 violations) | Life Safety Code (2 violations)
The facility failed to conduct and document a risk assessment for potential emergencies or disasters.
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to provide a manual fire alarm pull within five feet of each exit door with a sign stating, "Pull to release door in emergency."
Ownership & Operations
Who Operates This Facility
Sh Opco Pecan Park, LLC
for profit
PSL ASSOCIATES, LLC
CINDY GUZMAN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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