Indian Creek Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 26 Google reviews
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What this means for your family
This facility has a history of deeply polarized experiences, with some families reporting excellent care while others cite serious safety and theft concerns. If you consider this facility, perform unannounced visits at various times of the day and specifically inquire about their security protocols for personal property and medication management.
Google Reviews
Google Reviews
26 reviews on Google“Indian Creek Healthcare Center receives highly polarized reviews, with many families reporting severe concerns regarding staff conduct, patient safety, and theft. While some family members describe the staff as caring and communicative, others report incidents of neglect, missing personal property, and unprofessional behavior.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful staff
- Family-friendly atmosphere
- Transparent communication with some families
Concerns
- Staff rudeness and unprofessional behavior (mentioned by 5 reviewers)
- Neglect and poor quality of care (mentioned by 4 reviewers)
- Understaffing and safety issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on staffing levels, could you walk me through how you ensure consistent, high-quality care for all 135 residents throughout the day and night?
- 2I noticed some feedback regarding staff professionalism; how do you foster a supportive and respectful culture for your team to ensure residents always feel well-cared for?
- 3With cleanliness being a priority for our family, could you explain your current protocols for maintaining the facility and how you track daily housekeeping tasks?
- 4Could you describe the process for medication management and how you ensure accuracy and safety for residents who require complex care?
- 5What specific steps does your team take to maintain transparent communication with families, and how do you handle any concerns that might arise during a resident's stay?
- 6What does a typical day look like for a resident here in terms of social engagement and activities, and how do you tailor these to different mobility levels?
Personalized based on this facility's data
Key Review Excerpts
“The staff has been very forthcoming about anything going on with my mom and many of those anxieties were put to rest. I have seen a lot of grace and mercy there.”
“My mom has been at Indian Creek for about 6 months now, and I have nothing but the highest praise for the staff. They are very kind and caring with my mom and me.”
“They sent my momma out unresponsive, I went a couple hours later to get my momma’s phone a money a both was gone!!! I called the police to make a theft report a the sheriff told me it didn’t surprise him, they usually come out there for missing patient medication!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of deficiencies, including recent family complaints about resident protection and care planning. The most frequent issues involve dementia care, fire safety systems, and resident protection from abuse and neglect. While most violations show correction dates, serious concerns about resident safety and abuse protection have occurred multiple times, with families filing complaints that triggered federal investigations as recently as 2025.
May 12, 2026Routine1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nov 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 13, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 12, 2025Routine5
Smoke Deficiencies
Install an approved automatic sprinkler system.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jan 2, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 25, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Indian Creek Healthcare Center
nonprofit
Chain Affiliation
Communicare Health
121 facilities nationwide
Chain avg rating: 2.8/5 · Rank 39 of 121
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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