Harrison Springs Health Campus
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 39 Google reviews
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What this means for your family
Harrison Springs is highly regarded for its rehabilitation therapy and engaging activity programs, making it a strong choice for short-term recovery. However, families should proactively manage the discharge process and monitor call-light response times, as multiple reviewers have noted lapses in communication and staffing during off-hours.
Google Reviews
Google Reviews
39 reviews on Google“Harrison Springs Health Campus generally receives high praise for its compassionate nursing staff, effective rehabilitation services, and engaging activity programs. However, some families have reported significant concerns regarding inconsistent communication during discharge, slow response times to call lights, and occasional lapses in housekeeping quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation and physical therapy
- Engaging and creative activity programs
- Well-maintained and welcoming facility environment
Concerns
- Slow response times to call lights (mentioned by 2 reviewers)
- Poor communication during the discharge process (mentioned by 2 reviewers)
- Inconsistent housekeeping and room cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2With the current staffing levels, what is the typical protocol and expected timeframe for responding to resident call lights?
- 3Could you walk me through the discharge planning process to ensure families feel fully supported and informed when a loved one transitions home?
- 4I’ve read great things about your creative activity programs—what are some of the favorite events or social opportunities residents are participating in this month?
- 5Given the importance of medication management, what steps does your nursing team take to ensure accuracy and consistent oversight for residents?
- 6How do you maintain your housekeeping standards to ensure that resident rooms remain clean and comfortable on a daily basis?
Personalized based on this facility's data
Key Review Excerpts
“My 93-year-old mother has stayed at Harrison Springs multiple times— following open-heart surgery, after having Covid, and several times for rehab. Every stay has been exceptional! Care from all staff members is personal, caring, and professional.”
“The activities staff is unbelievably kind, attentive, loving and creative. Unlike her apartment, mom rolls out of her room to meals, bingo, music, the hair salon and”
“I tracked down the social worker and the discharging nurse and let them know we had questions about his meds and home health follow up. The discharge social worker told us that she had called our”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has received families' complaints resulting in deficiencies related to behavioral health staffing and resident rights violations. The 18 deficiencies across 4 surveys primarily involve fire safety systems, resident care quality, and electrical/building maintenance issues. While all deficiencies show correction dates, the pattern of recurring problems across fire safety and care quality areas, combined with complaint-triggered violations, suggests families should thoroughly evaluate current conditions during visits.
Apr 21, 2026Routine5
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Mar 27, 2025Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 13, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Feb 13, 2024Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Harrison Springs Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 19 of 120 (Best)
Ownership & Management
Owners
Harrison County Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit harrisonspringshc.com
Medicare data downloads
Original nursing home datasets
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