Indian Canyon Post Acute
Strong Medicare quality ratings; families often praise excellent physical and occupational therapy. Still worth an in-person visit.
based on 24 Google reviews
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What this means for your family
The facility's therapy and social services departments are major assets for patients recovering from surgery or injury. However, you should be extremely vigilant about communication and incident reporting, as recent reviews highlight significant issues with phone accessibility and transparency regarding patient falls.
Google Reviews
Google Reviews
24 reviews on Google“Families looking for rehabilitation services may find success here due to highly praised physical and occupational therapy teams and helpful social services. However, there are serious allegations regarding sanitation, unreported patient falls, and significant difficulty reaching the facility by phone.”
Quality Themes
Strengths
- Excellent physical and occupational therapy
- Attentive and friendly social services
- Caring and professional nursing staff
- Improved facilities under new management
Concerns
- Difficulty contacting the facility via phone
- Sanitation and odor issues
- Unreported patient incidents/falls
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the physical and occupational therapy programs here; could you tell me more about how the therapists work with residents to regain their independence?
- 2With the recent improvements under new management, what specific steps are being taken to ensure the facility stays clean and fresh-smelling for the residents?
- 3How does the nursing team ensure that all medical incidents or changes in health are documented and communicated promptly to the family?
- 4What is the best way for us to stay in regular contact with the staff, and how do you ensure we receive timely updates on our loved one's care?
- 5Could you describe what a typical day looks like for residents, especially regarding social activities and dining together?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“Thank you to all staff, from CNA, nurses, physio, occupational therapy, to doctors appointments, and most of all Jennifer from social services that coordinated my stay...everyone was so understanding and comforting...”
“I visited a friend here recently and was excited to see the many positive changes at the facility under their new management. The staff was kind and caring, the facility was clean, and my friend was very happy with the nurses and therapists.”
“My father fell and the nurses never put it in his report and tried to cover it up. We are going to report them to the state because it's not acceptable for anyone you love.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering multiple investigations, with the most serious involving resident protection from abuse and neglect in early 2025. The facility shows persistent problems across resident assessments and care planning, medication management, and quality of care including pressure ulcer prevention. While all deficiencies report correction dates, the recurring nature of assessment and medication issues across multiple years suggests ongoing operational challenges that warrant careful consideration during visits.
Dec 4, 2025Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Jan 30, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 14, 2024Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 25, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 18, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 27, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Indian Canyon Post Acute
for profit
Chain Affiliation
Sweetwater Care
10 facilities nationwide
Chain avg rating: 2.8/5 · Rank 2 of 9 (Best)
Ownership & Management
Owners
Sweetwater Care Opco LLC
Owner (parent company) · Organization
Chesley, Aaron
Owner (parent company)
Jennings, Travis
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit indiancanyonpostacute.com
Medicare data downloads
Original nursing home datasets
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