Nursing HomeMedicaid Investigative

Houston Heights Nursing and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

6920 W T.c. Jester Boulevard, Acres Home · Houston, TX 77091|120 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 56 Google reviews

(713) 681-0431 Directions Website

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5/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Abuse citation on record
Low overall rating (2/5 stars)
Low staffing rating (2/5 stars)

Below average in Texas · Critically understaffed (RN) · Below chain average · $109,995 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility is a strong candidate for families seeking a clean and well-maintained environment with a highly praised rehab and nursing team. However, you should proactively ask about the protocols for monitoring CNA conduct and ensure there is a clear communication plan for reaching the administration during off-hours.

Google Reviews

56 reviews on Google

“Families considering Houston Heights Nursing and Rehabilitation Center will find a facility that has recently undergone significant improvements under new management, with many recent reviewers praising the cleanliness and the kindness of the nursing staff. However, there are serious, isolated reports of verbal abuse by CNAs and historical concerns regarding staff turnover and communication gaps with families.”

Quality Themes

Tap a score for details

Strengths

Impeccable facility cleanliness
Kind and welcoming front-desk staff
Effective rehabilitation and nursing care
Engaging resident activities

Concerns

Verbal aggression from certain CNA staff (mentioned by 2 reviewers)
Difficulty reaching billing and administration (mentioned by 2 reviewers)
Short staffing during evening/weekend shifts (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 58 analyzed

How They Respond to Reviews

77%response rate

Good

The owner provides highly personalized responses to 5-star reviews, frequently mentioning specific staff members and facility attributes mentioned by the reviewer. For negative reviews, the owner maintains a professional tone, offering condolences or inviting direct communication to resolve issues.

Questions for Your Tour

1We've heard wonderful things about how clean the facility is; what specific cleaning protocols do you follow to maintain that standard?
2Since we want to ensure smooth communication, what is the best way for our family to reach the administration or billing department if we have questions?
3How do you ensure that the high quality of care seen during the day is maintained during the evening and weekend shifts?
4What kind of daily activities or social events do you have planned to keep the residents engaged and active?
5Can you walk us through the process for handling medical emergencies or urgent nursing needs during the night?
6We noticed you are very responsive to feedback; how does the facility use resident or family concerns to improve staff interactions and care?

Personalized based on this facility's data

Key Review Excerpts

“The nursing staff exceeds expectations. My Certified Nurse Aides (CNAs) do a highly credible job of promptly meeting my needs.”

Long-term resident · 2026★★★★★

“I want to say that my mother who has been at this facility for four days now and myself I have very high high expectations of this facility when I walked in no smell, my mother was treated as I expected with dignity and will respect”

Rehab patient's family · 2026★★★★★

“One CNA, Charline, approached my mother at her bedside and yelled in her face, getting so close that she could have physically harmed her.”

Rehab patient's family · 2025★☆☆☆☆

Source: 56 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.26hrs

35%

Registered nurses for medical care

Total Nursing

2.93hrs

71%

All nurses + aides combined

Staff Turnover

57%

Lower is better (< 30% = good)

RN Turnover

38%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

12.1%

2.5%

Harris

0.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility9.8%

Better than Avg

Here

9.8%

19.5%

18.4%

Harris

14.0%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility9.8%

Better than Avg

Here

9.8%

19.4%

14.2%

Harris

12.8%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility21.6%

Worse than Avg

Here

21.6%

14.4%

16.1%

Harris

12.3%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.7%

Better than Avg

Here

98.7%

93.4%

96.9%

Harris

95.8%

⚖️

Residents who lost too much weight

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

5.3%

3.2%

Harris

3.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility75.7%

Worse than Avg

Here

75.7%

79.7%

88.0%

Harris

86.3%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility90.6%

Better than Avg

Here

90.6%

81.8%

89.2%

Harris

86.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

Harris

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies

5penalties

Near state avg (9.1)

18 complaint-triggered

$109,995 in fines

Families have frequently filed complaints triggering 18 of 29 total deficiencies, indicating ongoing concerns about care quality. The most recurring problems involve accident prevention and safety supervision, medication management errors, and care planning failures. While most issues have correction dates, recent complaints about accident hazards and abuse protection suggest persistent safety challenges that families should carefully evaluate during visits.

Mar 6, 2026Complaint2 findings

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jun 27, 2025Complaint1 finding

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 27, 2025Routine4 findings

0352Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Jun 17, 2025Complaint1 finding

0635Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

May 22, 2025Complaint2 findings

0600Actual harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 14, 2024Complaint3 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Jun 27, 2025

$8,281

Fine

May 22, 2025

$69,455

Fine

Jan 22, 2024

$13,900

Fine

Jan 22, 2024

$13,900

Payment Denial

Jan 22, 2024

70-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Oakbend Medical Center

Organization Type

government

Management Company

WELLSENTIAL OF HOUSTON HEIGHTS LLC

Administrator

ASHLEY HERRIDGE

Chain Affiliation

Chain Name

Wellsential Health

Chain Size

68 facilities nationwide

Chain avg rating: 2.8/5 · Rank 43 of 67

Ownership & Management

Owners

Oakbend Medical Center

Owner · Organization

100%

Wellsential of Houston Heights LLC

Owner · Organization

Csv Rhea Management Holdco, LLC