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Assisted Living

Home of the Good Shepherd

Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.

390 Church Street, Saratoga Springs, NY 1286642 bedsLicensed & Active
Source: NY DOH — view official record
Google rating
4.5/5

based on 8 Google reviews

5
4
3
2
1

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What this means for your family

This facility is highly recommended by families for its warm, personalized approach to memory care and clean, welcoming environment. While the feedback is overwhelmingly positive, we suggest scheduling a tour to observe the staff-to-resident interaction firsthand, as the facility is noted for its small-unit, family-like atmosphere.

Google Reviews

Google Reviews

8 reviews on Google
Home of the Good Shepherd is highly regarded for its compassionate, family-like atmosphere and dedicated staff, particularly within their memory care unit. Families consistently praise the facility for its cleanliness, organized care routines, and the genuine emotional bonds formed between caregivers and residents.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0Activities10.0MedsN/AMemory10.0Comms10.0ValueN/A

Strengths

  • Compassionate and attentive staff
  • Clean and well-maintained facility
  • Strong, personalized resident care
  • Effective leadership and management

Rating Trends

Tap a year to see what changed

Distribution · 8 analyzed

5
7
4
0
3
0
2
0
1
1

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much care you put into responding to every family member's feedback; how does that same level of attentiveness translate to the daily care of your residents?
  • 2Since the facility is so beautifully well-maintained, what is your routine for ensuring the common areas and resident rooms stay clean and comfortable?
  • 3With such a close-knit community of 42 residents, how do you tailor daily activities to ensure each person's specific interests are met?
  • 4We can see how much the staff cares about the residents here; how do you ensure that this personalized, compassionate approach remains consistent across all shifts?
  • 5How does the leadership team work with families to communicate updates regarding a resident's well-being or any changes in their care needs?
  • 6In the event of a medical emergency during the night, what specific protocols are in place to ensure a resident receives immediate care?

Personalized based on this facility's data


Key Review Excerpts

The staff truly cared about my mother. On Sundays they would get her dressed for Church and my father would pick her up. Everything is well organized.

Memory care family member · 2025★★★★★

I have found the Home of the Good Shepherd to be an excellent placement for my sister, who is living with dementia. Under the direction of Kristen Cashman, the staff is warm, caring, kind and ever patient with the residents.

Memory care family member · 2025★★★★★

It is so clear the level of investment and attention having such a small facility allows care staff to give to each resident- they are not just a number and a bed, they are a member of a family unit.

Memory care family member · 2025★★★★★
Source: 8 Google reviews

State Inspection History

State Inspections

Source: NY Dept. of Health

20total
25deficiencies

Key Findings

25 violations from 20 inspections

Dec 15, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Sep 26, 2025Complaint
487.5 (a) (3) (xi)

Resident protections

487.4 (c) (5)

Admission standards

487.5 (f) (16)

Resident protections

Aug 19, 2025Complaint
487.4 (a)

Admission standards

487.7 (d) (1) (iv)

Resident services

487.7 (d) (1) (v)

Resident services

Jul 15, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Apr 22, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Mar 26, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Feb 19, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jan 7, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Church Aid of the Protestant Episcopal Church in the Town of Saratoga Springs, INC.

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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