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Nursing HomeMedicaid

Holzer Senior Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

380 Colonial Drive, Bidwell, OH 4561460 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 32 Google reviews

5
4
3
2
1
Holzer Senior Care Center Nursing Home in Bidwell, OH — Street View
Street View

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What this means for your family

While the facility is frequently described as clean and the staff as kind, the lack of detailed recent reviews makes it difficult to assess current operations. We recommend asking management directly about their current staffing ratios, particularly on weekends, as past reviewers have identified this as a potential area for improvement.

Google Reviews

Google Reviews

32 reviews on Google
Holzer Senior Care Center receives a high volume of reviews, though the vast majority lack descriptive text, making it difficult to gauge a comprehensive experience. While some families praise the facility for its cleanliness and kind staff, others have raised concerns regarding management and staffing levels.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean9.0ActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Clean and well-maintained facility
  • Kind and courteous staff
  • Effective physical therapy services

Concerns

  • Inadequate staffing levels (mentioned by 2 reviewers)
  • Poor management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02017(1)3.92019(14)4.32020(7)4.32021(3)4.32022(4)5.02023(2)4.72024(6)

Distribution · 37 analyzed

5
21
4
9
3
4
2
1
1
2

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that the facility has a 4-star staffing rating, how do you ensure that staff are consistently available to meet residents' needs during peak hours?
  • 2I noticed the facility has had some recent health inspection findings; could you walk me through the specific steps you are taking to improve those areas and ensure high-quality care?
  • 3Since physical therapy is a noted strength here, how do you integrate those services into a resident's daily routine to keep them active and engaged?
  • 4I see that you actively engage with families through online feedback; how does that open line of communication help you improve the daily experience for residents?
  • 5What protocols do you have in place for medical emergencies to ensure residents receive immediate attention, especially during overnight shifts?
  • 6With a capacity of 60 residents, how do you manage the administrative oversight to ensure that the leadership team remains accessible and responsive to family concerns?

Personalized based on this facility's data


Key Review Excerpts

Always clean an the employees are always kind an courteous just feels like a kind an loving environment !!

Visitor/Family member · 2019★★★★★

Taking great care of my mother even during these trying times. The staff cares for the residents and takes the time to listen to their needs.

Long-term resident's family · 2020★★★★★

Thank you for your time and help with my PT

Rehab patient · 2019★★★★★
Source: 32 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.63hrs
83%
Registered nurses for medical care
Total Nursing
3.35hrs
82%
All nurses + aides combined
Staff Turnover
20%
Lower is better (< 30% = good)
RN Turnover
14%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
12.1%
OH
28.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
15.4%
OH
9.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.8%
Better than Avg
Here
12.8%
US
19.5%
OH
25.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.9%
Mixed vs Avgs
Here
5.9%
US
14.4%
OH
5.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
15.3%
OH
6.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OH
92.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.3%
Better than Avg
Here
96.3%
US
81.8%
OH
78.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility70.0%
Worse than Avg
Here
70.0%
US
79.7%
OH
75.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.1%
Worse than Avg
Here
3.1%
US
1.6%
OH
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Above state avg (10.1)

This facility shows concerning patterns with 36 deficiencies across multiple surveys, with recurring issues in medication management, care planning, and infection control persisting across all three inspection periods. While all violations have correction dates, the facility has struggled with repeated problems including pressure ulcer care (cited twice), medication oversight, and fire safety systems. Families should inquire about sustained improvements given the consistent pattern of deficiencies.

May 8, 2025Routine
16
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Sep 14, 2023Routine
7
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Oct 18, 2021Routine
13
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Holzer Senior Care Center

Organization Type

nonprofit

Ownership & Management

Owners

Holzer Health System

Owner · Organization

100%

Key personnel

Booher, ShanaOfficer / DirectorCanady, MichaelOfficer / DirectorCappelletti, DanielleOfficer / DirectorGrillo, RobertOfficer / DirectorKidd, LarryOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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