Abbyshire Place Health and Rehabilitation Center L
Strong Medicare quality ratings; families often praise effective rehabilitation and physical therapy services. Still worth an in-person visit.
based on 39 Google reviews
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What this means for your family
This facility's rehabilitation department is highly regarded for helping patients regain mobility, making it a potential option for short-term recovery. However, families should be aware of recurring reports regarding understaffing and slow response times; we strongly recommend visiting during off-hours and weekends to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
39 reviews on Google“Abbyshire Place receives polarized feedback, with some families praising the rehab therapy team and individual staff members for their dedication, while others report significant concerns regarding staffing levels and patient neglect. Critical issues frequently cited include slow response times to call buttons, difficulty communicating with residents, and inconsistent hygiene care. Prospective families should carefully weigh the positive reports of successful rehabilitation against the recurring complaints about understaffing and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy services
- Friendly and compassionate individual staff members
- Seamless admissions process
- Clean and well-maintained facility environment
Concerns
- Chronic understaffing leading to slow response times (mentioned by 5 reviewers)
- Neglect regarding hygiene and toileting assistance (mentioned by 3 reviewers)
- Difficulty communicating with residents via phone (mentioned by 2 reviewers)
- Over-medication or sedation of residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that physical therapy is a noted strength here, how do you coordinate those sessions with a resident's daily social and activity schedule?
- 2I noticed the staffing rating is a 3/5; could you walk me through your process for ensuring timely assistance for residents who need help with hygiene or toileting throughout the day?
- 3How does your team manage communication with families, especially when we are trying to reach our loved one via phone or get updates on their daily well-being?
- 4What is your facility's philosophy on medication management, and how do you ensure that residents are not over-sedated while still managing their health needs?
- 5Since the facility is well-maintained, what kind of daily enrichment or social activities are available to keep residents engaged outside of their rehab sessions?
- 6In the event of a sudden medical change or emergency, what is your protocol for notifying family members and coordinating with the resident's primary physician?
Personalized based on this facility's data
Key Review Excerpts
“The Rehab department is awesome. I am going home on the 13th of March. They taught me how to walk and stand a d balance.”
“The people caring for patients seem extremely understaffed with just a few people working. If its within 2 hours of a meal there is no one to help someone who pushes their call button because they are moving people to and from the dining area.”
“My grandmother soiled herself and was left to sit in her own mess for over an hour on multiple occasions. After informing the nurses my grandmother needed assistance with the bathroom they told me 'they're on rounds right now they'll get there when they can'”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 26 deficiencies across 4 surveys, with one complaint-triggered inspection regarding accident prevention and supervision. The most recurring issues involve fire safety systems, care planning and assessments, and overall quality of care. While all deficiencies show correction dates, the pattern suggests ongoing challenges with fundamental safety and care coordination that families should discuss during visits.
Nov 26, 2025Routine2
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jul 22, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 12, 2024Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Jun 16, 2022Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Abbyshire Place Health and Rehabilitation Center L
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 2 of 37 (Best)
Ownership & Management
Owners
Om Holdco 4 LLC
Owner · Organization
Om Note Holdco 4 LLC
Owner (parent company) · Organization
Dunn, Charles
Owner (parent company)
Dunn, Charles
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shah, Hemant
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
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