Arbors at Gallipolis
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 34 Google reviews
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What this means for your family
While some families report excellent experiences and high-quality therapy, there is a recurring pattern of serious concerns regarding staff responsiveness and communication. When touring, we strongly recommend asking for a specific plan on how the facility ensures call lights are answered promptly and how they handle medical appointment scheduling to avoid the issues mentioned by other families.
Google Reviews
Google Reviews
34 reviews on Google“Arbors at Gallipolis receives highly polarized feedback, with some families praising the facility as a caring, family-like environment with effective physical therapy, while others report severe neglect and unprofessionalism. Critical concerns frequently involve staff responsiveness, hygiene standards, and communication failures regarding medical care and appointments. Prospective families should be aware of these significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy programs
- Friendly and compassionate nursing staff
- Clean, odor-free environment
- Engaging resident activities
Concerns
- Staff responsiveness and neglect (soiled residents, ignored call lights) (mentioned by 3 reviewers)
- Poor communication and unprofessionalism regarding medical appointments (mentioned by 3 reviewers)
- Inadequate laundry and personal property management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given that some families have expressed concerns about call light response times, what is your current protocol for ensuring residents receive timely assistance?
- 3With medication management being a key focus for your team, could you walk me through your process for ensuring accuracy and timely delivery of prescriptions?
- 4I’ve read great things about your physical therapy program; how do you integrate those sessions into the daily activity schedule to keep residents engaged?
- 5How does your staff coordinate with families to ensure medical appointments are scheduled and communicated effectively?
- 6What systems do you have in place to manage personal laundry and ensure that residents' personal belongings are tracked and returned properly?
Personalized based on this facility's data
Key Review Excerpts
“The staff are so friendly and helpful. It's like a family. I would encourage anyone needing a place, they should definitely come here.”
“ALOT of nursing homes smell of urine. This arbors has no bad smells. Staff is friendly, listens to my concerns, my family member was clean and well kept.”
“Would not recommend. Stopped doing therapy when my aunt was making progress without notice or explanation. Laundry staff never gets her clothes back to her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing issues with families filing complaint reports, including concerns about accident hazards and resident protection from abuse. The most recurring problems involve safety hazards and accident prevention, fire safety systems, and medication management. While past deficiencies from 2021 and 2023 appear corrected, multiple new issues emerged in the most recent 2025 survey, suggesting persistent challenges with basic care standards that families should investigate thoroughly before choosing this facility.
Apr 21, 2025Routine9
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Jul 5, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 5, 2023Routine9
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jun 8, 2021Routine8
Smoke Deficiencies
Install an approved automatic sprinkler system.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Federal Penalties
Fine
Jul 5, 2023
$32,273
Ownership & Operations
Who Operates This Facility
Arbors at Gallipolis
for profit
Chain Affiliation
Arbors at Ohio
16 facilities nationwide
Chain avg rating: 2.3/5 · Rank 2 of 16
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit arborsatgallipolis.com
Medicare data downloads
Original nursing home datasets
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