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Nursing HomeMedicaid

Holly Manor Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

84 Cold Hill Road, Mendham, NJ 07945124 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 134 Google reviews

5
4
3
2
1
Holly Manor Center Nursing Home in Mendham, NJ — Street View
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What this means for your family

Holly Manor Center has a strong reputation for effective physical therapy and compassionate nursing care, making it a potential candidate for short-term rehab. However, families must be vigilant regarding staffing levels and facility cleanliness. We strongly recommend visiting in person during off-hours to observe response times and checking the facility's recent state inspection reports to verify the concerns raised by multiple families.

Google Reviews

Google Reviews

134 reviews on Google
Holly Manor Center receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and successful rehabilitation outcomes. However, a significant number of reviewers report serious concerns regarding understaffing, poor food quality, and a lack of cleanliness, specifically citing odors in the hallways. Families should be aware that experiences appear to vary greatly, with some reporting excellent care while others describe neglect and poor management.

Quality Themes

Tap a score for details
Food2.0Staff7.0Clean4.0Activities6.0MedsN/AMemoryN/AComms6.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy
  • Strong communication during the COVID-19 pandemic
  • Clean and well-maintained grounds

Concerns

  • Chronic understaffing and slow response to call bells (mentioned by 7 reviewers)
  • Poor food quality and unappealing meals (mentioned by 6 reviewers)
  • Unsanitary conditions including odors of urine/feces (mentioned by 5 reviewers)
  • Inadequate rehabilitation frequency or quality (mentioned by 5 reviewers)
  • Rude or dismissive administrative and nursing management (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(2)'20(12)'22(23)'24(19)'26(15)

Distribution · 137 analyzed

5
98
4
14
3
2
2
2
1
21

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much the management engages with the community through their responses; how does the administration ensure that staff feedback is used to improve resident care?
  • 2We want to make sure our loved one is comfortable; what specific steps are taken daily to ensure the facility remains fresh, clean, and well-maintained?
  • 3Since we know nutrition is so important, could you tell us more about the meal planning process and how you ensure the food is both appetizing and nutritious?
  • 4We are looking for consistent support; how do you ensure that call bells are answered promptly, even during busy shifts or periods of high census?
  • 5We've heard great things about your therapy programs; how often will a resident participate in physical or occupational therapy sessions here?
  • 6In the event of a sudden change in health or a medical emergency after hours, what is the specific protocol for notifying the family and providing care?

Personalized based on this facility's data


Key Review Excerpts

The halls smell of Hot Urine and feces they are forever short staffed and some of the care staff I wouldn't want around my dead fish

Long-term resident's family · 2024☆☆☆☆

The therapists and nursing staff were all very caring and he recovered quickly thanks to them ! I would highly recommend

Rehab patient's family · 2022★★★★★

I get daily updates, calls regarding the slightest change in my Aunts health, eating all aspects of her care. From the office personal, doctors, nurses and aids they all do a phenomenal job.

Long-term resident's family · 2020★★★★★
Source: 134 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.65hrs
87%
Registered nurses for medical care
Total Nursing
3.16hrs
77%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
19.5%
NJ
18.9%
Morris
21.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.1%
Worse than Avg
Here
27.1%
US
15.4%
NJ
12.7%
Morris
12.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
NJ
93.0%
Morris
91.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.6%
Worse than Avg
Here
22.6%
US
19.4%
NJ
15.7%
Morris
17.4%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility10.4%
Worse than Avg
Here
10.4%
US
4.9%
NJ
5.7%
Morris
6.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility14.5%
Worse than Avg
Here
14.5%
US
14.4%
NJ
9.2%
Morris
13.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.5%
Better than Avg
Here
96.5%
US
81.8%
NJ
78.7%
Morris
75.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
79.7%
NJ
80.1%
Morris
78.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
NJ
1.2%
Morris
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Above state avg (8.5)
3 complaint-triggered

Holly Manor Center shows recurring deficiencies across multiple surveys in medication management, fire safety, and food service areas, though families have filed complaints resulting in citations for improper physical restraint use and discharge procedures. The facility has corrected all identified issues, but the persistence of problems in pharmacy services, fire safety systems, and food handling across different survey periods suggests ongoing operational challenges that families should discuss during visits.

Feb 11, 2025Routine
17
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 2, 2023Complaint
3
0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 27, 2023Routine
14
0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Feb 5, 2021Routine
2
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Holly Manor Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 56 of 188

Ownership & Management

Owners

Genesis Nj Holdings LLC

Owner · Organization

100%

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Operations LLC

Owner (parent company) · Organization

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorMartirano, GlorianaManagerShroff, ShilpaManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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