Holly Manor Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 134 Google reviews

Watch Holly Manor Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Holly Manor Center has a strong reputation for effective physical therapy and compassionate nursing care, making it a potential candidate for short-term rehab. However, families must be vigilant regarding staffing levels and facility cleanliness. We strongly recommend visiting in person during off-hours to observe response times and checking the facility's recent state inspection reports to verify the concerns raised by multiple families.
Google Reviews
Google Reviews
134 reviews on Google“Holly Manor Center receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and successful rehabilitation outcomes. However, a significant number of reviewers report serious concerns regarding understaffing, poor food quality, and a lack of cleanliness, specifically citing odors in the hallways. Families should be aware that experiences appear to vary greatly, with some reporting excellent care while others describe neglect and poor management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Strong communication during the COVID-19 pandemic
- Clean and well-maintained grounds
Concerns
- Chronic understaffing and slow response to call bells (mentioned by 7 reviewers)
- Poor food quality and unappealing meals (mentioned by 6 reviewers)
- Unsanitary conditions including odors of urine/feces (mentioned by 5 reviewers)
- Inadequate rehabilitation frequency or quality (mentioned by 5 reviewers)
- Rude or dismissive administrative and nursing management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 137 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through their responses; how does the administration ensure that staff feedback is used to improve resident care?
- 2We want to make sure our loved one is comfortable; what specific steps are taken daily to ensure the facility remains fresh, clean, and well-maintained?
- 3Since we know nutrition is so important, could you tell us more about the meal planning process and how you ensure the food is both appetizing and nutritious?
- 4We are looking for consistent support; how do you ensure that call bells are answered promptly, even during busy shifts or periods of high census?
- 5We've heard great things about your therapy programs; how often will a resident participate in physical or occupational therapy sessions here?
- 6In the event of a sudden change in health or a medical emergency after hours, what is the specific protocol for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“The halls smell of Hot Urine and feces they are forever short staffed and some of the care staff I wouldn't want around my dead fish”
“The therapists and nursing staff were all very caring and he recovered quickly thanks to them ! I would highly recommend”
“I get daily updates, calls regarding the slightest change in my Aunts health, eating all aspects of her care. From the office personal, doctors, nurses and aids they all do a phenomenal job.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Holly Manor Center shows recurring deficiencies across multiple surveys in medication management, fire safety, and food service areas, though families have filed complaints resulting in citations for improper physical restraint use and discharge procedures. The facility has corrected all identified issues, but the persistence of problems in pharmacy services, fire safety systems, and food handling across different survey periods suggests ongoing operational challenges that families should discuss during visits.
Feb 11, 2025Routine17
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 2, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 27, 2023Routine14
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Feb 5, 2021Routine2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Holly Manor Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 56 of 188
Ownership & Management
Owners
Genesis Nj Holdings LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Operations LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
134 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Morris View Healthcare Center
4.6 miNursing Home · Morristown, NJ
Welltower Opco Group LLC
5.0 miAssisted Living · Randolph, NJ
Bh Brightview Randolph Opco, LLC
5.4 miAssisted Living · Randolph, NJ
Spring Hill Assisted Living Associates, LLC
5.8 miAssisted Living · Morristown, NJ
Shp VI Morris Plains LLC
6.1 miAssisted Living · Morris Plains, NJ
Merry Heart Nursing Home
6.2 miNursing Home · Succasunna, NJ