Merry Heart Nursing Home
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 35 Google reviews
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What this means for your family
While Merry Heart is frequently praised for its clean environment and successful rehabilitation outcomes, there is a recurring pattern of administrative friction and concerns regarding responsiveness to resident needs. When touring, ask specifically about the nurse-to-patient ratio during night shifts and request a clear, written explanation of the admissions and financial documentation process to avoid the frustrations reported by other families.
Google Reviews
Google Reviews
35 reviews on Google“Merry Heart Nursing Home receives highly polarized feedback, with many visitors and entertainers praising the clean, welcoming environment and kind staff. However, multiple families report serious concerns regarding administrative transparency, responsiveness to resident needs, and potential understaffing during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Engaging activities and musical entertainment
- Professional and compassionate direct-care staff
- Successful short-term rehabilitation outcomes
Concerns
- Poor administrative communication and difficult admissions process (mentioned by 3 reviewers)
- Neglect or lack of responsiveness to resident needs (mentioned by 3 reviewers)
- Understaffing, particularly during nights or outbreaks (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a great reputation for musical entertainment and activities; could you walk us through what a typical week of engagement looks like for residents?
- 2We understand that navigating the admissions process can be complex; what steps do you take to ensure families feel supported and well-informed once the transition begins?
- 3Given that food and dining is an area you are looking to improve, could you share how resident feedback is incorporated into menu planning and meal quality?
- 4How does your leadership team ensure that communication remains consistent and responsive for families, especially when they have questions about their loved one's care?
- 5With your strong staffing rating, how do you maintain consistent oversight and responsiveness to resident needs during the overnight hours?
- 6Could you explain your current protocols for medication management and how you ensure accuracy and timely administration for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“The staff are very caring, and the facility is very clean and bright. After spending the first 5 days in their adult day care, I can already see positive changes in my mom who is 93 years old!”
“My dad had a terrible experience here. He came out in worse shape than when he came in. He was ignored by the staff even when crying out for help repeatedly. He had many sores on his body.”
“Had knee replacement surgeries and both admissions were great experiences. I picked Merry Heart because of the cleanliness and happy/experienced staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents who got a urinary tract infection
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Merry Heart has faced multiple deficiencies across fire safety, electrical systems, and care quality, with two complaint-triggered issues including failure to report suspected abuse and safety hazards. The facility shows recurring problems with fire safety systems, food handling, and electrical systems across three surveys. While all deficiencies have correction dates, families should note that concerns prompted reports about abuse reporting and accident prevention.
Jan 16, 2025Routine11
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 5, 2024Routine5
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 5, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 12, 2021Routine5
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Merry Heart Nursing Home
for profit
Ownership & Management
Owners
Bonifacio, Blanquita
Owner
Bonifacio, Maximo
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit merryheart.com
Medicare data downloads
Original nursing home datasets
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