Holly Heights Care and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 86 Google reviews
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What this means for your family
Holly Heights features a highly regarded therapy department and many compassionate staff members, making it a potential candidate for short-term rehab. However, families must be vigilant regarding communication and basic care standards; we strongly recommend visiting frequently and asking management directly about their protocols for call-light response times and phone accessibility.
Google Reviews
Google Reviews
86 reviews on Google“Holly Heights Care and Rehabilitation receives highly polarized feedback, with many families praising the therapy department and individual staff members, while others report severe neglect and communication failures. While some visitors describe a clean and welcoming environment, multiple reviewers cite issues with call-light response times, hygiene, and difficulty reaching the facility by phone. Families should be aware that experiences appear to vary significantly depending on the specific unit or staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy department
- Many dedicated and compassionate individual CNA/nursing staff
- Helpful and responsive administrative leadership
- Active engagement in resident activities and social events
Concerns
- Slow or non-existent response to call lights and patient needs (mentioned by 4 reviewers)
- Difficulty reaching the facility by phone or getting staff to answer (mentioned by 4 reviewers)
- Poor hygiene standards, including residents left in soiled diapers (mentioned by 3 reviewers)
- Facility infrastructure is dated, worn, or has unpleasant odors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 84 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing ratings, what specific protocols do you have in place to ensure that call lights are answered promptly and resident needs are met in a timely manner?
- 2I noticed some feedback regarding hygiene standards; could you walk me through your facility's routine for monitoring and maintaining resident cleanliness throughout the day?
- 3Since your physical and occupational therapy departments are highly regarded, how do you integrate those services into the daily schedule for residents who need extra support?
- 4Communication is very important to our family; what is the best way for us to reach the nursing team directly if we have urgent questions about our loved one's care?
- 5I see that the facility has been working on engagement through social events; what are some of the most popular activities residents are currently participating in?
- 6With the facility's infrastructure being a bit older, what is your current process for managing maintenance requests and ensuring the environment remains comfortable and odor-free for residents?
Personalized based on this facility's data
Key Review Excerpts
“I had been at Holly Heights for about a year for Rehab. I can not say enough about the therapy department. PT and OT was difficult at times, but with their encouragement I would get through it.”
“My mother stayed here for rehab and the facility had gone through some very recent remodels and it looks very clean! I was so happy with the therapy team especially Kesley the DOR.”
“My step-father to Holly Heights for hospice after being in two other facilities. Never before in the other two facilities was he treated or cared for so well as Holly Heights.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Holly Heights has 46 deficiencies across 9 surveys with 14 complaint-triggered violations, indicating families have filed reports about concerns. Recurring issues involve accident prevention and safety hazards, fire safety systems, and daily care assistance. Most deficiencies appear corrected, though accident hazard problems have persisted across multiple surveys, including a recent serious violation in 2025.
Jan 21, 2026Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Dec 4, 2025Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Aug 21, 2025Routine20
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Aug 21, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Jun 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 28, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Jun 11, 2025
$9,249
Ownership & Operations
Who Operates This Facility
Holly Heights Care and Rehabilitation
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 280 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit hollyheights.net
Medicare data downloads
Original nursing home datasets
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