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Nursing HomeMedicaid Investigative

Highline Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

6060 E Iliff Ave, Goldsmith · Denver, CO 80222125 bedsLicensed & Active
Source: CO CDPHE — view official record
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 85 Google reviews

5
4
3
2
1
Highline Post Acute Nursing Home in Denver, CO — Street View
Street View

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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (15 vs median 7)

Bottom 25% in CO · Below recommended RN staffing · Worst in PACS GROUP chain · $57,059 in fines

Source: Medicare data

What this means for your family

While Highline has a strong reputation for physical therapy and rehab outcomes, the recent increase in reports regarding neglect and medication errors is concerning. If you consider this facility, we strongly recommend unannounced visits and direct observation of how call buttons are handled, as well as a thorough review of their medication administration protocols.

Google Reviews

Google Reviews

85 reviews on Google
Highline Post Acute receives highly polarized feedback, with many families praising the rehabilitation therapy team for successful recoveries while others report severe concerns regarding neglect and basic care. While some reviewers highlight a compassionate and attentive staff, a significant number of recent reports describe issues with medication errors, poor hygiene, and unresponsive nursing care. Families should be aware that experiences appear inconsistent, ranging from excellent recovery outcomes to reports of dangerous lapses in patient safety.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean3.0Activities7.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Helpful and professional admissions staff
  • Compassionate and attentive nursing/CNA staff (noted by many)
  • Successful post-surgery recovery outcomes

Concerns

  • Neglect and slow response to call buttons (mentioned by 8 reviewers)
  • Medication errors and mismanagement (mentioned by 4 reviewers)
  • Poor facility cleanliness and hygiene (mentioned by 5 reviewers)
  • Inadequate communication from administration (mentioned by 3 reviewers)
  • Poor food quality and incorrect meal delivery (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(10)'20(1)'22(15)'24(13)'26(7)

Distribution · 95 analyzed

5
50
4
13
3
4
2
3
1
25

How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the recent focus on facility maintenance, could you walk me through your current daily cleaning schedule and how you ensure high hygiene standards in resident rooms?
  • 2I noticed that medication management is a priority for our family; what specific protocols and double-check systems do you have in place to ensure medications are administered accurately?
  • 3When a resident uses their call button, what is your facility's target response time, and how do you monitor that staff are attending to these requests promptly?
  • 4I see that your admissions team is highly regarded; how does that same level of clear, proactive communication continue once a resident has moved in and is under your care?
  • 5Could you share how you handle meal service to ensure that residents receive the correct, nutritionally appropriate meals that meet their specific dietary needs?
  • 6Since your therapy department is a known strength, how do you integrate those physical and occupational therapy goals into the resident's daily routine outside of formal sessions?

Personalized based on this facility's data


Key Review Excerpts

I went from a wheelchair, unable to walk to walking out, and returning home without assistance within one month. As a retired physician, if I ever have a need for Rehab again, I would skip Acute and go directly to Highline where I received the most help.

Rehab patient · 2022★★★★★

The care my Dad receives here is excellent! PT & OT is challenging and progressive with reality checks, they're great! We've had care meetings providing communication between the patient, family and staff; excellent!

Long-term resident's family · 2022★★★★★

This not the place to send your love one as they constantly give you the wrong meals, don’t answer call buttons, leave you hooked up to machines for hours on end , don’t give you the right medications

Rehab patient · 2024☆☆☆☆
Source: 85 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
73%
Registered nurses for medical care
Total Nursing
3.11hrs
76%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
15.3%
CO
14.4%
Denver
10.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility28.2%
Worse than Avg
Here
28.2%
US
15.5%
CO
20.0%
Denver
23.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
14.4%
CO
13.8%
Denver
10.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.1%
Better than Avg
Here
9.1%
US
19.5%
CO
11.3%
Denver
9.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
93.4%
CO
93.6%
Denver
94.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility16.1%
Better than Avg
Here
16.1%
US
19.4%
CO
21.7%
Denver
20.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.9%
Better than Avg
Here
86.9%
US
81.8%
CO
76.3%
Denver
75.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.9%
Better than Avg
Here
83.9%
US
79.8%
CO
75.6%
Denver
74.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility6.5%
Worse than Avg
Here
6.5%
US
1.6%
CO
1.5%
Denver
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
5penalties
Well above state avg (8.8)
26 complaint-triggered
$57,059 in fines

Families have filed complaints that led to 26 deficiency findings, indicating ongoing concerns about resident safety, medication management, and dietary services. The facility has repeatedly struggled with accident hazards and prevention across multiple surveys, with some issues persisting into 2025. While most deficiencies show correction dates, the pattern of recurring problems in safety oversight and the significant number of complaint-driven investigations suggest persistent quality issues that warrant careful consideration.

Dec 11, 2025Complaint
1
0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jul 14, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 7, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 27, 2025Complaint
4
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0843Potential for harm · WidespreadCorrected

Administration Deficiencies

Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

Sep 3, 2024Complaint
1
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 15, 2024Routine
20
0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0521Potential for harm · Pattern

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · Isolated

Smoke Deficiencies

Install an approved automatic sprinkler system.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0346Potential for harm · IsolatedCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Potential for harm · IsolatedCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Federal Penalties

Fine

Dec 11, 2025

$35,225

Fine

Jul 14, 2025

$34,512

Fine

Feb 27, 2025

$15,759

Fine

Aug 15, 2024

$6,788

Payment Denial

Jan 11, 2024

31-day denial

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

5total
2deficiencies
Jul 14, 2025Complaint
N/A0000 & 0689

A complaint survey, prompted by #CO1936080, #CO1936085, #CO1936087, #CO1936088, #CO1936090, #CO1936091, #CO1936092, #CO1936093 and Incident #1936089 was conducted on 6/30/25 to 7/14/25. One deficiency was cited. Based on observations, record review and interviews the facility failed to ensure an environment free of accident hazards for two (#1 and #19) of nine residents reviewed for accident hazards out of 21 sample residents.On 5/18/25 Resident #1 requested certified nurse aide (CNA) #1 to heat up an egg roll from his personal refrigerator in a microwave that was at the nurses’ station. After heating up the egg roll, CNA #1 gave the egg roll to Resident #1, without using a thermometer to check the temperature of the egg roll, and told the resident not to touch the egg roll because it was very hot. However, Resident #1 immediately picked up the egg roll after CNA #1 gave it to him. Hot liquid came out of the egg roll and dropped on the resident’s leg causing a second degree burn to Resident #1’s left thigh..On 5/19/25 the facility implemented a plan of correction in response to the incident which caused Resident #1’s left thigh burn. The corrective actions included placing thermometers and temperature logs at each nurses’ station for staff to take the temperatures of heated up food for residents and logging the temperatures prior to giving the food to the residents. However, on 6/30/25, during the survey, observations revealed the corrective actions implemented by the facility on 5/19/25 were not in place and none of the facility’s three microwaves at the nurses’ stations had a thermometer or a temperature log for staff to utilize.Additionally, on 6/19/25 Resident #19 was in the facility van, in his wheelchair, for an activity outing. Resident #19 was supposed to be secured in the van with a shoulder harness seatbelt placed across his chest, which also included a seatbelt extender attached to the seatbelt. The seatbelt extender was to be secured into a hook on the van floor. However, the seat belt was not secured properly on Resident #19. During the outing, another driver in front of the van made an abrupt turn which caused the transportation driver to quickly utilize the brakes. When the transportation driver suddenly stepped on the brakes, R..

May 21, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Apr 7, 2025Complaint
N/A0000 & 0689

A complaint survey, prompted by #CO39689, Incident #39505 and Incident #39631 was completed on 4/3/25 to 4/7/25. One deficiency was cited. Based on observations, record review and interviews, the facility failed to ensure one (#10) of three residents reviewed for falls out of 10 sample residents received adequate supervision and services to prevent an accident. Specifically, the facility failed to:-Ensure a root cause was identified for Resident #10' s fall on 3/16/25; and, -Ensure Resident #10' s care plan was reviewed for appropriate fall interventions after a fall. Findings include:I. Facility policy and procedureThe Safety and Supervision of Residents policy and procedure, reviewed 4/4/25, was provided by the nursing home administrator (NHA) on 4/8/25 at 12:02 p.m. It read in pertinent part, "Our facility strives to make the environment as free from accident hazards as possible. Resident safety and supervision and assistance to prevent accidents are facility-wide priorities."Our individualized, resident-centered approach to safety addresses safety and accident hazards for individual residents. The interdisciplinary care team (IDT) shall analyze information obtained from assessments and observations to identify any specific accident hazards or risks for individual residents.The care team shall target interventions to reduce individual risks related to hazards in the environment, including adequate supervision and assistive devices."Implementing interventions to reduce accident risks and hazards shall include the following: communicating specific interventions to all relevant staff, assigning responsibility for carrying out interventions, providing training, as necessary, ensuring that interventions are implemented and documenting interventions."Monitoring the effectiveness of interventions shall include the following: ensuring that interventions are implemented correctly and consistently, evaluating the effectiveness of interventions, modifying or replacing interventions as needed and evaluating the effectiveness of new or revised interventions.II. Resident #10A. Resident statusResident #10, age greater than 65, was admitted on 3/9/18. According to the April 2025 computerized physicia..

Apr 3, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Apr 3, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Highline Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

280 facilities nationwide

Chain avg rating: 2.9/5 · Rank 237 of 260 (Worst)

Ownership & Management

Owners

Centennial Master Tenant, LLC

Owner · Organization

100%

Providence Group Nh, LLC

Owner (parent company) · Organization

100%

Key personnel

Reddy, VikasContracted Managing EmployeePearce, MathewW-2 Managing EmployeeApt, FrederickOfficer / DirectorHancock, MarkOfficer / DirectorJergensen, JoshuaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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