Highline Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 85 Google reviews

Watch Highline Post Acute
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 7)
Bottom 25% in CO · Below recommended RN staffing · Worst in PACS GROUP chain · $57,059 in fines
What this means for your family
While Highline has a strong reputation for physical therapy and rehab outcomes, the recent increase in reports regarding neglect and medication errors is concerning. If you consider this facility, we strongly recommend unannounced visits and direct observation of how call buttons are handled, as well as a thorough review of their medication administration protocols.
Google Reviews
Google Reviews
85 reviews on Google“Highline Post Acute receives highly polarized feedback, with many families praising the rehabilitation therapy team for successful recoveries while others report severe concerns regarding neglect and basic care. While some reviewers highlight a compassionate and attentive staff, a significant number of recent reports describe issues with medication errors, poor hygiene, and unresponsive nursing care. Families should be aware that experiences appear inconsistent, ranging from excellent recovery outcomes to reports of dangerous lapses in patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Helpful and professional admissions staff
- Compassionate and attentive nursing/CNA staff (noted by many)
- Successful post-surgery recovery outcomes
Concerns
- Neglect and slow response to call buttons (mentioned by 8 reviewers)
- Medication errors and mismanagement (mentioned by 4 reviewers)
- Poor facility cleanliness and hygiene (mentioned by 5 reviewers)
- Inadequate communication from administration (mentioned by 3 reviewers)
- Poor food quality and incorrect meal delivery (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on facility maintenance, could you walk me through your current daily cleaning schedule and how you ensure high hygiene standards in resident rooms?
- 2I noticed that medication management is a priority for our family; what specific protocols and double-check systems do you have in place to ensure medications are administered accurately?
- 3When a resident uses their call button, what is your facility's target response time, and how do you monitor that staff are attending to these requests promptly?
- 4I see that your admissions team is highly regarded; how does that same level of clear, proactive communication continue once a resident has moved in and is under your care?
- 5Could you share how you handle meal service to ensure that residents receive the correct, nutritionally appropriate meals that meet their specific dietary needs?
- 6Since your therapy department is a known strength, how do you integrate those physical and occupational therapy goals into the resident's daily routine outside of formal sessions?
Personalized based on this facility's data
Key Review Excerpts
“I went from a wheelchair, unable to walk to walking out, and returning home without assistance within one month. As a retired physician, if I ever have a need for Rehab again, I would skip Acute and go directly to Highline where I received the most help.”
“The care my Dad receives here is excellent! PT & OT is challenging and progressive with reality checks, they're great! We've had care meetings providing communication between the patient, family and staff; excellent!”
“This not the place to send your love one as they constantly give you the wrong meals, don’t answer call buttons, leave you hooked up to machines for hours on end , don’t give you the right medications”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to 26 deficiency findings, indicating ongoing concerns about resident safety, medication management, and dietary services. The facility has repeatedly struggled with accident hazards and prevention across multiple surveys, with some issues persisting into 2025. While most deficiencies show correction dates, the pattern of recurring problems in safety oversight and the significant number of complaint-driven investigations suggest persistent quality issues that warrant careful consideration.
Dec 11, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 7, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 27, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Sep 3, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 15, 2024Routine20
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Federal Penalties
Fine
Dec 11, 2025
$35,225
Fine
Jul 14, 2025
$34,512
Fine
Feb 27, 2025
$15,759
Fine
Aug 15, 2024
$6,788
Payment Denial
Jan 11, 2024
31-day denial
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Jul 14, 2025Complaint
A complaint survey, prompted by #CO1936080, #CO1936085, #CO1936087, #CO1936088, #CO1936090, #CO1936091, #CO1936092, #CO1936093 and Incident #1936089 was conducted on 6/30/25 to 7/14/25. One deficiency was cited. Based on observations, record review and interviews the facility failed to ensure an environment free of accident hazards for two (#1 and #19) of nine residents reviewed for accident hazards out of 21 sample residents.On 5/18/25 Resident #1 requested certified nurse aide (CNA) #1 to heat up an egg roll from his personal refrigerator in a microwave that was at the nurses’ station. After heating up the egg roll, CNA #1 gave the egg roll to Resident #1, without using a thermometer to check the temperature of the egg roll, and told the resident not to touch the egg roll because it was very hot. However, Resident #1 immediately picked up the egg roll after CNA #1 gave it to him. Hot liquid came out of the egg roll and dropped on the resident’s leg causing a second degree burn to Resident #1’s left thigh..On 5/19/25 the facility implemented a plan of correction in response to the incident which caused Resident #1’s left thigh burn. The corrective actions included placing thermometers and temperature logs at each nurses’ station for staff to take the temperatures of heated up food for residents and logging the temperatures prior to giving the food to the residents. However, on 6/30/25, during the survey, observations revealed the corrective actions implemented by the facility on 5/19/25 were not in place and none of the facility’s three microwaves at the nurses’ stations had a thermometer or a temperature log for staff to utilize.Additionally, on 6/19/25 Resident #19 was in the facility van, in his wheelchair, for an activity outing. Resident #19 was supposed to be secured in the van with a shoulder harness seatbelt placed across his chest, which also included a seatbelt extender attached to the seatbelt. The seatbelt extender was to be secured into a hook on the van floor. However, the seat belt was not secured properly on Resident #19. During the outing, another driver in front of the van made an abrupt turn which caused the transportation driver to quickly utilize the brakes. When the transportation driver suddenly stepped on the brakes, R..
May 21, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 7, 2025Complaint
A complaint survey, prompted by #CO39689, Incident #39505 and Incident #39631 was completed on 4/3/25 to 4/7/25. One deficiency was cited. Based on observations, record review and interviews, the facility failed to ensure one (#10) of three residents reviewed for falls out of 10 sample residents received adequate supervision and services to prevent an accident. Specifically, the facility failed to:-Ensure a root cause was identified for Resident #10' s fall on 3/16/25; and, -Ensure Resident #10' s care plan was reviewed for appropriate fall interventions after a fall. Findings include:I. Facility policy and procedureThe Safety and Supervision of Residents policy and procedure, reviewed 4/4/25, was provided by the nursing home administrator (NHA) on 4/8/25 at 12:02 p.m. It read in pertinent part, "Our facility strives to make the environment as free from accident hazards as possible. Resident safety and supervision and assistance to prevent accidents are facility-wide priorities."Our individualized, resident-centered approach to safety addresses safety and accident hazards for individual residents. The interdisciplinary care team (IDT) shall analyze information obtained from assessments and observations to identify any specific accident hazards or risks for individual residents.The care team shall target interventions to reduce individual risks related to hazards in the environment, including adequate supervision and assistive devices."Implementing interventions to reduce accident risks and hazards shall include the following: communicating specific interventions to all relevant staff, assigning responsibility for carrying out interventions, providing training, as necessary, ensuring that interventions are implemented and documenting interventions."Monitoring the effectiveness of interventions shall include the following: ensuring that interventions are implemented correctly and consistently, evaluating the effectiveness of interventions, modifying or replacing interventions as needed and evaluating the effectiveness of new or revised interventions.II. Resident #10A. Resident statusResident #10, age greater than 65, was admitted on 3/9/18. According to the April 2025 computerized physicia..
Apr 3, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 3, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Highline Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 237 of 260 (Worst)
Ownership & Management
Owners
Centennial Master Tenant, LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit highlinepost.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Brookshire Post Acute
< 1 miNursing Home · Denver, CO
Suites at Clermont Park Care Center, the
< 1 miNursing Home · Denver, CO
Clermont Park Assisted Living
< 1 miAssisted Living · Denver, CO
Springbrooke Retirement and Assisted Living
1.8 miAssisted Living · Denver, CO
Wellsprings Care Center
3.7 miNursing Home · Englewood, CO
Rosemark at Mayfair Park
3.8 miAssisted Living · Denver, CO