St Teresa Nursing & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 242 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 8.0)
Bottom 25% in Texas · Below recommended RN staffing · Above average staffing · Worst in CREATIVE SOLUTIONS IN HEALTHCARE chain · $33,787 in fines · Abuse citation
What this means for your family
This facility offers exceptional rehabilitation and respiratory care, making it a strong candidate for post-surgery or ventilator-dependent patients. However, families must be extremely vigilant regarding daily hygiene and medication administration, as multiple reviewers have documented significant neglect in these areas.
Google Reviews
Google Reviews
242 reviews on Google“Families considering St. Teresa Nursing & Rehab Center will find a polarizing environment. While many reviewers praise the compassionate nursing staff, excellent rehabilitation services, and high-quality food, there are serious, recurring allegations of neglect, including improper hygiene care, failure to respond to call buttons, and inadequate wound management. The facility is highly regarded for its respiratory care and physical therapy, but significant concerns regarding staffing levels and medical oversight persist.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- High-quality rehabilitation and physical therapy
- Excellent food variety and quality
- Clean and well-maintained environment
- Specialized respiratory/ventilator care
Concerns
- Neglect regarding hygiene and diaper changes (mentioned by 4 reviewers)
- Inadequate response to call buttons and medical emergencies (mentioned by 3 reviewers)
- Poor wound care and development of bed sores (mentioned by 3 reviewers)
- Staffing shortages and high turnover (mentioned by 3 reviewers)
- Communication issues between management and families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 138 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that follow a nearly identical structure for almost every review. While they personalize the greeting with the reviewer's name, they fail to address the specific medical or neglect-related allegations mentioned in the reviews.
Questions for Your Tour
- 1We've heard wonderful things about the quality of the food and the variety of meals here; could you tell us more about the dining experience for residents?
- 2With the specialized respiratory and ventilator care you provide, how do you ensure medical emergencies are responded to immediately at any time of night?
- 3How does the nursing team manage daily hygiene routines and regular checks to ensure residents are always comfortable and clean?
- 4We noticed some mentions of great physical therapy here; how does the rehab program help residents regain their independence?
- 5How do you ensure that medication management is handled accurately and that there is a clear system for tracking changes in a resident's needs?
- 6What is the best way for us to stay in regular contact with the management team to ensure we are always updated on our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“The th is, however, the best quality of care I’ve ever received. Brandon, Kelly, and the rest of the staff are very kind and attentive.”
“The facility is always clean, welcoming, and safe. They provide excellent medical care while also creating a warm environment filled with activities, smiles, and kindness.”
“My brother has been in this home due to a stroke and his recovery here has been awesome. Rehab is the best.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering 43 deficiencies, indicating serious ongoing concerns about daily living assistance, safety hazards, and care planning. Recent issues from December 2025 lack correction plans, suggesting unresolved problems with infection control, resident transfers, and staffing. While most violations have been addressed, the persistent pattern of complaint-driven deficiencies across resident rights and quality of care warrants careful consideration before visiting.
Feb 4, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 19, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 17, 2025Routine8
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 16, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jan 6, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
May 16, 2025
$10,531
Fine
Apr 25, 2024
$10,199
Fine
May 19, 2023
$13,057
Payment Denial
May 19, 2023
21-day denial
Ownership & Operations
Who Operates This Facility
El Paso VI Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
SANDRA ESPINO
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 114 of 148 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
242 reviews from families & visitors
Official Website
Visit stteresanursing.com
Medicare data downloads
Original nursing home datasets
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