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The Legacy at Town Square

Families consistently rate this highly — reviewers highlight warm and attentive nursing and care staff. Schedule a visit to confirm the fit.

9700 Hillside Rd, Amarillo, TX 79119104 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
4.8/5

based on 34 Google reviews

5
4
3
2
1
The Legacy at Town Square Assisted Living in Amarillo, TX — Street View
Street View

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What this means for your family

The Legacy at Town Square is an excellent choice for families prioritizing high-quality dining, physical therapy, and a clean environment. While the care staff is overwhelmingly praised, you may want to inquire about the training of front-office personnel to ensure a professional experience for all visitors.

Google Reviews

Google Reviews

34 reviews on Google
Families considering The Legacy at Town Square can expect a highly caring environment characterized by a warm, family-like staff and a clean, bright facility. While the majority of reviewers praise the exceptional dining and active lifestyle, one recent visitor reported a disrespectful interaction with front-desk staff.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0Activities9.0MedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Warm and attentive nursing and care staff
  • Clean and beautiful facility atmosphere
  • High-quality dining and food variety
  • Engaging activities and in-house physical therapy

Concerns

  • Unprofessional behavior from front desk staff

Rating Trends

Tap a year to see what changed

2344.52021(2)5.02022(20)5.02023(6)5.02024(5)3.72025(3)4.02026(1)

Distribution · 37 analyzed

5
34
4
2
3
0
2
0
1
1
14 reviews posted between Aug 15, 2022Aug 20, 2022 · 14 were 5-star

How They Respond to Reviews

53%response rate
Good

The owner provides highly personalized responses that frequently use the reviewer's name and reference specific details from their feedback. They demonstrate empathy in negative situations and use professional, warm language to reinforce the facility's values.

Questions for Your Tour

  • 1Since the dining experience is such a highlight here, could you tell us more about how the menu variety is planned and if residents have input on the meals?
  • 2We've heard wonderful things about the warmth of your nursing team; how do you ensure that same level of attentive care is maintained during shift changes?
  • 3Could you describe some of the specific engaging activities or in-house physical therapy programs available to help residents stay active?
  • 4How is the transition handled for residents moving into the memory care wing to ensure they feel comfortable and secure?
  • 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
  • 6How does the front office team manage resident check-ins and visitor arrivals to ensure a smooth and welcoming experience for families?

Personalized based on this facility's data


Key Review Excerpts

The staff here is awesome. Each and every one truly cares for the seniors. They grow to know and love each one and display it daily.

Family member of a former resident · 2025★★★★★

The facility is very clean, staff very attentive and food is better than any and any other facility in town!

Family member of a resident · 2025★★★★★

It's a beautiful building, they are always providing field trips, fun activities, and exercise classes to do every week. And as far as I know, the only assisted living that has in-house outpatient physical therapy in the entire panhandle.

Family member of a resident · 2022★★★★★
Source: 34 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

2total
3deficiencies

Key Findings

The most recent inspection in June 2024 identified safety concerns regarding fire marshal documentation, fire drill procedures, and alarm system functionality. Additionally, an administrative penalty was issued in June 2025 regarding errors in medication administration. All safety-related violations from the 2024 inspection were marked as corrected.

Jun 13, 2025Enforcement
PenaltyReport

Administrative Penalty — The facility failed to ensure that medications were administered according to physician's orders. (TAC 553.261(a)(1))

Jun 6, 2024Routine

Life Safety Code (3 violations)

Life Safety CodeCorrected Jun 25, 2024

The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.

Life Safety CodeCorrected Jun 25, 2024

The facility failed to conduct required fire drills and document fire drills on the required form.

Life Safety CodeCorrected Jun 11, 2024

The facility failed to ensure that all alarm initiating devices would automatically activate an audible or visual alarm at the facility.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lats Tenant, LLC

Organization Type

for profit

Management Company

PSL ASSOCIATES, LLC

Administrator

DIANE MAIWALD

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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