Hillcrest Village
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 87 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High RN turnover (53%)
Below average in IN · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While Hillcrest Village offers a highly regarded physical therapy department that has helped many residents recover, the facility is currently experiencing a concerning trend of negative reports regarding basic care and hygiene. Before choosing this facility, we strongly advise you to conduct an unannounced visit, specifically checking the cleanliness of the rooms and observing how quickly staff respond to call lights in the hallways.
Google Reviews
Google Reviews
87 reviews on Google“Hillcrest Village receives highly polarized feedback, with many reviewers praising the physical therapy and rehabilitation team for helping them recover, while others report severe neglect and hygiene issues. Families frequently express frustration over slow call-light response times, medication errors, and poor communication regarding patient care. While some find the staff compassionate and attentive, a significant number of negative reviews describe a facility that is understaffed and struggling to maintain basic standards of cleanliness and dignity.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Compassionate and attentive nursing staff (in positive experiences)
- Strong support for end-of-life care
- Engaging activities and community events
Concerns
- Slow response to call lights and patient assistance requests (mentioned by 7 reviewers)
- Medication management errors and delays (mentioned by 5 reviewers)
- Poor hygiene, including failure to change bedding or assist with toileting (mentioned by 6 reviewers)
- Understaffing leading to neglect (mentioned by 4 reviewers)
- Pest infestation (bed bugs and mice) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 90 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy teams here; could you tell us more about how they work with residents to maintain mobility?
- 2How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 3What specific protocols are in place to ensure call lights are answered promptly and residents receive timely assistance with their needs?
- 4Could you describe your routine for maintaining room cleanliness and ensuring bedding and personal hygiene are attended to daily?
- 5What kind of engaging community events or daily activities do you have planned to keep residents socially active?
- 6In the event of a medical emergency after hours, what is the process for contacting physicians and ensuring immediate care?
Personalized based on this facility's data
Key Review Excerpts
“When we did have problems or misunderstandings with her care, the staff worked to address and resolve the matter.”
“They were always short handed: meds not given timely. She wasn’t supposed to walk to the bathroom without assistance but couldn’t get anyone to help.”
“The therapy department is FANTASTIC!!! All of the therapist are very knowledgeable, patient and kind. The nursing staff was great as well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 17 complaints against this facility over three years, resulting in ongoing concerns about quality of care, resident rights violations, and medication management. The most recurring issues involve inadequate treatment and care, problems with resident rights including improper medication administration and discharge procedures, and fire safety violations. While the facility corrects deficiencies when cited, the persistent pattern of complaints and repeated violations across the same care areas suggests systemic problems that families should carefully evaluate before placement.
Apr 14, 2026Complaint4
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 26, 2026Routine6
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 5, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 2, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 31, 2025Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 8, 2024Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Hillcrest Village
for profit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 88 of 91
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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