Hillcrest Nursing and Rehabilitation Community
Strong Medicare quality ratings; families often praise highly effective rehabilitation and therapy services. Still worth an in-person visit.
based on 40 Google reviews
Watch Hillcrest Nursing and Rehabilitation Community
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Hillcrest's rehabilitation and therapy departments are highly regarded and provide excellent support for recovery. However, families should proactively discuss fall-risk protocols and night-shift supervision with the administration to ensure these concerns are addressed for their loved one.
Google Reviews
Google Reviews
40 reviews on Google“Hillcrest Nursing and Rehabilitation Community receives high praise for its rehabilitation services and compassionate, friendly staff who often treat residents like family. However, families should be aware of concerns regarding inconsistent care standards, specifically regarding call light response times, night shift staffing, and occasional lapses in safety protocols for high-risk patients.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation and therapy services
- Kind, compassionate, and personable nursing staff
- Strong discharge planning and social services support
- Accommodating to specific dietary needs
Concerns
- Slow response times to call lights (mentioned by 2 reviewers)
- Inconsistent night shift care and staffing issues (mentioned by 2 reviewers)
- Safety protocol lapses for high-fall-risk patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your therapy and rehab services; could you tell us more about how the team supports residents during their recovery?
- 2How does the nursing team manage call light response times, especially during the busier evening or overnight hours?
- 3What specific safety protocols and monitoring are in place to assist residents who are at a higher risk for falls?
- 4Could you describe the level of specialized support and programming available for residents with memory care needs?
- 5How does the facility handle cleanliness and daily upkeep of the resident rooms and common areas?
- 6What kind of daily activities or social events are planned to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“We worked with rehab also and they get 10 stars. Would highly recommend this facility to everyone.”
“Answering call light is a little slow but all in all, I was taken care of very well . Hillcrest is a great place to stay .”
“I had some problems with the night crew a few times, but in general, it was a great stay and very good care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints against Hillcrest Nursing and Rehabilitation Community, triggering 7 deficiency citations, with recurring issues around accident prevention and safety hazards appearing across multiple years. The facility shows persistent problems in fire safety, medication management, and infection control, though all violations have correction dates. Consider these ongoing safety concerns when evaluating this facility for your loved one.
Dec 4, 2025Routine12
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Mar 28, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 16, 2024Routine5
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 11, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Oct 3, 2023Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
May 5, 2023Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Payment Denial
Mar 11, 2024
34-day denial
Ownership & Operations
Who Operates This Facility
Hillcrest Nursing and Rehabilitation Community
for profit
Chain Affiliation
Atrium Centers
26 facilities nationwide
Chain avg rating: 3.1/5 · Rank 11 of 26
Ownership & Management
Owners
Atrium Centers, LLC
Owner · Organization
Amicus Capital Holdings, INC. Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit atriumlivingcenters.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Harbor Terrace Senior Living
2.0 miNursing Home · Muskegon, MI
Harbor Terrace Senior Living
2.0 miAssisted Living · Muskegon, MI
Hume Home of Muskegon
3.2 miAssisted Living · Muskegon, MI
Sanctuary at the Oaks #1
3.3 miAssisted Living · Muskegon, MI
Sanctuary at the Oaks #2
3.3 miAssisted Living · Muskegon, MI
Healthwest Cru
3.3 miAssisted Living · Muskegon, MI