Harbor Terrace Senior Living
Strong Medicare quality ratings; families often praise beautiful, well-maintained facility. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
Harbor Terrace offers an exceptional social environment and high-quality physical therapy, making it a visually appealing choice. However, families should be aware of recent reports regarding understaffing and communication gaps; I strongly recommend asking for a clear plan on how the facility communicates changes in care to family members before admission.
Google Reviews
Google Reviews
28 reviews on Google“Harbor Terrace Senior Living is frequently praised for its beautiful, modern facility and vibrant social atmosphere, particularly its well-attended happy hours and engaging activities. However, recent feedback highlights significant concerns regarding staffing levels and a lack of consistent, attentive care for residents in the rehab wing. Families should weigh the facility's strong social programming against reports of communication breakdowns and understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facility
- Engaging social activities and events
- Professional and effective physical therapy
- Friendly and welcoming staff
Concerns
- Understaffing leading to lack of patient attention (mentioned by 2 reviewers)
- Poor communication regarding care plans and medical decisions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how beautiful and well-maintained the grounds are; could you show us some of your favorite common areas?
- 2The social life here seems so vibrant—could you tell us more about the specific types of engaging activities or special events planned for the residents each week?
- 3How do the nursing and care staff ensure that every resident receives consistent, personalized attention throughout their daily routine?
- 4What is the process for keeping family members updated on changes to a resident's care plan or important medical decisions?
- 5If a medical emergency were to occur after hours, what are the specific protocols in place to ensure immediate and effective care?
- 6We've noticed how much the staff seems to value resident happiness; how do you foster that friendly and welcoming atmosphere every day?
Personalized based on this facility's data
Key Review Excerpts
“Nice clean facility. Greatly understaffed. Not much attention given to the patients. Staff is friendly, but not very visible or attentive.”
“The physical therapy I’ve received at Harbor Terrace Senior Living has been excellent. My two therapists, Stacy Ellis and Crystal Frazee, have been thorough, professional and encouraging.”
“Today Courtney Mann, a physical therapist at Harbor Terrace put through orders for my mother to be transferred with a Hoyer lift as opposed to a sit stand machine. This was a complete surprise to my mother and my family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
8
measures
3
measures
3
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Harbor Terrace Senior Living had 6 fire safety deficiencies identified in a February 2025 inspection, including issues with fire drills, emergency power systems, smoke barriers, and fire extinguisher maintenance. All deficiencies have been corrected by the facility. These were building safety violations rather than direct care issues, and no complaints triggered inspections, suggesting families haven't reported significant care concerns.
Mar 11, 2026Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Mar 11, 2026Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Feb 20, 2025Routine12
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
Harbor Terrace Senior Living
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit harborterracesl.com
Medicare data downloads
Original nursing home datasets
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