Harbor Terrace Senior Living
Families consistently rate this highly — reviewers highlight modern, clean, and well-maintained facility. Schedule a visit to confirm the fit.
based on 29 Google reviews
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What this means for your family
While the facility offers excellent physical therapy and a vibrant social calendar, recent feedback indicates significant lapses in communication and staffing levels. Families should be prepared to be highly involved in care planning and should explicitly ask how the facility handles disagreements regarding medical equipment or care protocols.
Google Reviews
Google Reviews
29 reviews on Google“Harbor Terrace Senior Living is a modern facility that receives high praise for its physical environment, engaging social activities, and effective physical therapy services. However, recent reviews highlight serious concerns regarding communication, staff responsiveness, and a lack of transparency in patient care decisions. While many visitors and residents enjoy the community atmosphere, families should be aware of potential issues with understaffing and care coordination.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Engaging social activities and events
- Effective and professional physical therapy team
- Friendly and welcoming atmosphere for visitors
Concerns
- Understaffing and lack of patient attention (mentioned by 2 reviewers)
- Poor communication and responsiveness to family concerns (mentioned by 3 reviewers)
- Unilateral decision-making regarding patient care protocols (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how well-maintained and modern the facility looks; how do you ensure the common areas stay so clean and inviting for the residents?
- 2I noticed how much care goes into responding to everyone's feedback here; what is the best way for us to stay in regular contact with the care team regarding any changes in our loved one's needs?
- 3We'd love to hear more about the social calendar—what are some of the most popular activities or events that the residents look forward to each week?
- 4With a cozy community of 41 residents, how do you ensure that every person receives personalized attention and that their specific daily routines are respected?
- 5If a medical situation or an emergency were to arise after hours, what is the specific protocol for notifying the family and coordinating with the care team?
- 6We are very impressed with the physical therapy team mentioned by others; how closely do the therapists work with the assisted living staff to support a resident's mobility goals?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy I’ve received at Harbor Terrace Senior Living has been excellent. My two therapists, Stacy Ellis and Crystal Frazee, have been thorough, professional and encouraging.”
“Nice clean facility. Greatly understaffed. Not much attention given to the patients. Staff is friendly, but not very visible or attentive.”
“Today Courtney Mann, a physical therapist at Harbor Terrace put through orders for my mother to be transferred with a Hoyer lift as opposed to a sit stand machine. This was a complete surprise to my mother and my family.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The facility was found to be in substantial compliance during its initial licensing study. However, a recent renewal inspection in April 2025 identified one deficiency regarding uncovered food items in the kitchen refrigerator.
Ownership & Operations
Who Operates This Facility
Trilogy Healthcare of Muskegon LLC
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit harborterracesl.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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