Hillcrest Care & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 13 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 6.5)
- High staff turnover (55%)
- High RN turnover (62%)
Below average in MN · Meets national RN staffing standard · $26,685 in fines
What this means for your family
We strongly advise caution regarding this facility due to recent, serious reports of neglect and broken safety equipment. If you are considering this location, perform an unannounced visit to inspect the cleanliness of the rooms and verify that call buttons are functional in the specific wing where your loved one would reside.
Google Reviews
Google Reviews
13 reviews on Google“Hillcrest Care & Rehabilitation Center faces severe criticism regarding facility hygiene, maintenance, and responsiveness to basic patient needs. While some reviewers praise the nursing staff and activities, recent reports highlight critical failures including non-working call buttons, poor sanitation, and inadequate care for vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing staff
- Engaging resident activities
- Sweet and attentive aides
Concerns
- Poor facility hygiene and cleanliness (mentioned by 3 reviewers)
- Neglect of basic patient care and hygiene (mentioned by 2 reviewers)
- Equipment maintenance issues (call buttons, wheelchairs) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2Could you walk me through your current housekeeping schedule and how you ensure high standards of cleanliness in resident rooms and common areas?
- 3With the recent focus on equipment maintenance, what is your process for ensuring that essential items like call buttons and wheelchairs are always in good working order?
- 4I’ve heard great things about your activity program—what are some of the most popular ways residents stay engaged and social throughout the week?
- 5Given the importance of consistent personal care, what steps are you taking to ensure that every resident receives timely assistance with their daily hygiene needs?
- 6How does your nursing and aide team coordinate to ensure that medical needs are met promptly, especially during the evening and overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“If your family member is vulnerable or unable to physically get themselves in or out of bed/dressed, they are left bedridden and in the same clothing for multiple days with a NON-WORKING CALL BUTTON (even after family addressed the issue MULTIPLE times)!”
“Liked the aides. Always sweet to my 37yo daughter who had a stroke. Did like the therapists til they gave up on her after 4 months of pt and ot.”
“Toilets are disgusting. Husband has wheel chair that can't even fit in the bathroom. So old.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 9 complaints over three years, triggering inspections that revealed serious issues including failures to report suspected abuse and neglect, inadequate treatment and care, and unsafe conditions. The facility shows recurring problems with medication management, infection control, and maintaining a safe environment, with deficiencies appearing across multiple surveys from 2022 through 2025. While the facility corrects issues when cited, the pattern of repeated complaints and similar deficiencies suggests ongoing care quality concerns.
Aug 14, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 17, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 28, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 13, 2024Routine15
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Construct fire resistant interior walls.
Mar 29, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Feb 27, 2025
$17,345
Ownership & Operations
Who Operates This Facility
Hillcrest Care & Rehabilitation Center
for profit
Chain Affiliation
Monarch Healthcare Management
45 facilities nationwide
Chain avg rating: 2.3/5 · Rank 28 of 45
Ownership & Management
Owners
Hml LLC
Owner · Organization
Nij LLC
Owner · Organization
Spartan Healthcare LLC
Owner · Organization
Yazoma Holdings, LLC
Owner · Organization
Arem, Jeffrey
Owner
Jaffa, Noam
Owner
Stern, William
Owner
Halpert, Marc
Owner (parent company)
Legum, Joshua
Owner (parent company)
Muencz, Jeffrey
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit monarchmn.com
Medicare data downloads
Original nursing home datasets
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