Highland Ridge

Strengths

• Warm and compassionate staff
• Welcoming and clean environment
• High level of resident satisfaction

How They Respond to Reviews

This facility actively engages with reviewer feedback.

Questions for Your Tour

• 1Given that Highland Ridge has maintained such a high 4.9-star rating for its warm environment, what specific programs or traditions do you have in place to help new residents feel that sense of belonging right from their first day?
• 2With 13 state violations noted over the past year, could you walk us through the steps you’ve taken to address those findings and how you ensure those specific areas are now meeting your high standards for care?
• 3I noticed your team is very active in responding to resident feedback online; how do you incorporate that kind of direct family input into your daily operations and activity planning?
• 4With a capacity of 94 residents, how do you balance maintaining that intimate, compassionate atmosphere mentioned in your reviews while managing the logistics of a larger community?
• 5What does a typical afternoon look like for a resident who enjoys staying active, and how do you tailor those activities to ensure everyone feels included?
• 6In the event of a medical concern, how does your team communicate with family members, and what is your protocol for coordinating care with outside physicians?

Personalized based on this facility's data