Highland Ridge Care Center, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 9 Google reviews

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What this means for your family
Highland Ridge Care Center is highly regarded for its compassionate staff and clean, welcoming environment. Since there are no negative reviews or specific concerns mentioned, families should focus their tour on observing staff-resident interactions and asking about daily activity schedules to ensure the facility meets their specific needs.
Google Reviews
Google Reviews
9 reviews on Google“Highland Ridge Care Center receives high praise for its compassionate and sincere staff who provide attentive care to residents. Families consistently describe the facility as a warm, welcoming, and well-maintained environment for their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Kind and compassionate nursing staff
- Clean and well-maintained facility
- Welcoming and warm atmosphere
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your staffing rating is excellent at 5 stars; how does that high level of staffing impact the daily one-on-one attention my loved one receives?
- 2With the recent health inspection results, what specific steps or improvements is the leadership team currently prioritizing to enhance the care environment?
- 3I see that you are very active in responding to family feedback online; how do you incorporate that family input into your daily operations and care planning?
- 4Given the facility's smaller size of 59 residents, how do you foster a sense of community and keep residents engaged in daily activities?
- 5Could you walk me through your protocol for managing medical emergencies and how you keep families informed during those critical moments?
- 6The facility has a wonderful reputation for being clean and welcoming; how do you maintain that warm atmosphere while managing the demands of a clinical nursing environment?
Personalized based on this facility's data
Key Review Excerpts
“The staff are deeply kind, caring, and compassionate. We will not only miss her, but will miss visiting her at such a warm and welcoming place.”
“Staff was so kind, caring and sincere, and all that lived there were well cared for, clean, and happy!”
“Highland Ridge takes great care of my father. They are friendly and very accommodating.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
4
measures
3
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highland Ridge Care Center has faced concerning complaint-triggered deficiencies, with families reporting issues that led to 6 formal investigations across areas including treatment and care, pain management, safety supervision, and abuse prevention. The facility shows recurring problems with providing appropriate treatment and care (appearing in 4 separate surveys) and fire safety systems. While all deficiencies show correction dates, the pattern of repeated issues in core care areas warrants careful consideration during your visit.
Nov 19, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Sep 11, 2025Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Oct 3, 2024Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
May 21, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 20, 2023Routine11
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Federal Penalties
Fine
Aug 22, 2023
$36,752
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Jan 8, 2026ComplaintClean
Fed violations: 0, State violations: 0
Nov 19, 2025ComplaintClean
Fed violations: 4, State violations: 2
Nov 18, 2025InspectionClean
Fed violations: 0, State violations: 0
Oct 23, 2025OtherClean
Fed violations: 0, State violations: 0
Sep 11, 2025InspectionClean
Fed violations: 4, State violations: 0
Dec 17, 2024OtherClean
Fed violations: 0, State violations: 0
Oct 3, 2024InspectionClean
Fed violations: 0, State violations: 0
Jun 24, 2024ComplaintClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Highland Ridge Care Center, LLC
nonprofit
Chain Affiliation
Presbyterian Homes & Services
21 facilities nationwide
Chain avg rating: 4.3/5 · Rank 15 of 20
Ownership & Management
Owners
Williamsburg Retirement Community INC
Owner · Organization
Peterson, Heidi
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit preshomes.org
Medicare data downloads
Original nursing home datasets
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