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Nursing HomeMedicaid

Highland Ridge Care Center, LLC

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

102 Highland Circle, Williamsburg, IA 5236159 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.9/5

based on 9 Google reviews

5
4
3
2
1
Highland Ridge Care Center, LLC Nursing Home in Williamsburg, IA — Street View
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What this means for your family

Highland Ridge Care Center is highly regarded for its compassionate staff and clean, welcoming environment. Since there are no negative reviews or specific concerns mentioned, families should focus their tour on observing staff-resident interactions and asking about daily activity schedules to ensure the facility meets their specific needs.

Google Reviews

Google Reviews

9 reviews on Google
Highland Ridge Care Center receives high praise for its compassionate and sincere staff who provide attentive care to residents. Families consistently describe the facility as a warm, welcoming, and well-maintained environment for their loved ones.

Quality Themes

Tap a score for details
FoodN/AStaff10.0Clean10.0ActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Kind and compassionate nursing staff
  • Clean and well-maintained facility
  • Welcoming and warm atmosphere

Rating Trends

Tap a year to see what changed

2345.02017(1)4.02019(1)5.02020(2)5.02024(2)5.02025(1)5.02026(3)

Distribution · 10 analyzed

5
9
4
1
3
0
2
0
1
0

How They Respond to Reviews

78%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your staffing rating is excellent at 5 stars; how does that high level of staffing impact the daily one-on-one attention my loved one receives?
  • 2With the recent health inspection results, what specific steps or improvements is the leadership team currently prioritizing to enhance the care environment?
  • 3I see that you are very active in responding to family feedback online; how do you incorporate that family input into your daily operations and care planning?
  • 4Given the facility's smaller size of 59 residents, how do you foster a sense of community and keep residents engaged in daily activities?
  • 5Could you walk me through your protocol for managing medical emergencies and how you keep families informed during those critical moments?
  • 6The facility has a wonderful reputation for being clean and welcoming; how do you maintain that warm atmosphere while managing the demands of a clinical nursing environment?

Personalized based on this facility's data


Key Review Excerpts

The staff are deeply kind, caring, and compassionate. We will not only miss her, but will miss visiting her at such a warm and welcoming place.

Memory care family member · 2020★★★★★

Staff was so kind, caring and sincere, and all that lived there were well cared for, clean, and happy!

Visitor · 2025★★★★★

Highland Ridge takes great care of my father. They are friendly and very accommodating.

Long-term resident's family · 2020★★★★★
Source: 9 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.92hrs
OK
Registered nurses for medical care
Total Nursing
4.63hrs
OK
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
0%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility79.7%
Worse than Avg
Here
79.7%
US
95.5%
IA
95.3%
Iowa
97.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
IA
4.1%
Iowa
0.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
15.5%
IA
19.4%
Iowa
12.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.0%
Worse than Avg
Here
31.0%
US
19.4%
IA
25.9%
Iowa
23.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.0%
Mixed vs Avgs
Here
17.0%
US
14.4%
IA
17.6%
Iowa
11.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
93.4%
IA
93.9%
Iowa
97.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.1%
Mixed vs Avgs
Here
84.1%
US
81.8%
IA
84.1%
Iowa
93.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IA
2.0%
Iowa
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Above state avg (6.2)
6 complaint-triggered
$36,752 in fines

Highland Ridge Care Center has faced concerning complaint-triggered deficiencies, with families reporting issues that led to 6 formal investigations across areas including treatment and care, pain management, safety supervision, and abuse prevention. The facility shows recurring problems with providing appropriate treatment and care (appearing in 4 separate surveys) and fire safety systems. While all deficiencies show correction dates, the pattern of repeated issues in core care areas warrants careful consideration during your visit.

Nov 19, 2025Complaint
4
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0741Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

Sep 11, 2025Routine
7
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Oct 3, 2024Routine
10
0918Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

May 21, 2024Complaint
2
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 20, 2023Routine
11
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Federal Penalties

Fine

Aug 22, 2023

$36,752

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total
12deficiencies
Jan 8, 2026Complaint
Clean

Fed violations: 0, State violations: 0

Nov 19, 2025Complaint
Clean

Fed violations: 4, State violations: 2

Nov 18, 2025Inspection
Clean

Fed violations: 0, State violations: 0

Oct 23, 2025Other
Clean

Fed violations: 0, State violations: 0

Sep 11, 2025Inspection
Clean

Fed violations: 4, State violations: 0

Dec 17, 2024Other
Clean

Fed violations: 0, State violations: 0

Oct 3, 2024Inspection
Clean

Fed violations: 0, State violations: 0

Jun 24, 2024Complaint
Clean

Fed violations: 0, State violations: 0

Ownership & Operations

Who Operates This Facility

Owner / Operator

Highland Ridge Care Center, LLC

Organization Type

nonprofit

Chain Affiliation

Chain Name

Presbyterian Homes & Services

Chain Size

21 facilities nationwide

Chain avg rating: 4.3/5 · Rank 15 of 20

Ownership & Management

Owners

Williamsburg Retirement Community INC

Owner · Organization

100%

Peterson, Heidi

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Hills Bank and Trust Company5% or Greater Mortgage InterestHills Bank and Trust Company5% or Greater Security InterestBlythe, CurtisOfficer / DirectorBlythe, MaryOfficer / DirectorKinzenbaw, MarciaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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