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Assisted Living

High Point Village

Families consistently rate this highly — reviewers highlight friendly and attentive staff. Schedule a visit to confirm the fit.

1777 Highpoint St, Enumclaw, WA 9802275 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.0/5

based on 5 Google reviews

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High Point Village Assisted Living in Enumclaw, WA — Street View
Street View

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What this means for your family

High Point Village is highly regarded for its compassionate and friendly staff, which is a significant asset for daily resident well-being. However, given past concerns regarding organizational protocols, families should schedule a tour to observe management interactions and ask specific questions about how the facility handles operational updates and communication.

Google Reviews

Google Reviews

5 reviews on Google
High Point Village receives praise for its friendly, compassionate staff and clean, comfortable living environment. However, there are concerns regarding administrative organization and adherence to protocols, suggesting a potential gap between the quality of daily care and management oversight.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Friendly and attentive staff
  • Clean and comfortable environment
  • Compassionate care team

Concerns

  • Lack of organizational structure and protocol adherence

Rating Trends

Tap a year to see what changed

2344.02019(1)1.02021(1)5.02022(1)5.02023(1)5.02024(1)

Distribution · 5 analyzed

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How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very responsive to feedback online; how do you apply that same level of communication to keeping families updated on their loved one's daily progress?
  • 2Given that you have 75 residents, what specific systems do you have in place to ensure consistent care protocols are followed across all shifts?
  • 3What does a typical day look like for residents here, and how do you encourage social engagement among the 75 members of the community?
  • 4Since your team is known for being compassionate and attentive, how do you handle medical emergencies or urgent health needs during the overnight hours?
  • 5How do you ensure that your staff stays organized and aligned with individual care plans while maintaining the friendly environment your residents enjoy?
  • 6What is your process for keeping family members informed if there is a change in a resident's routine or health status?

Personalized based on this facility's data


Key Review Excerpts

My parents lived at Highpoint for the final years of their lives. We always found them to be clean, comfortable and happy with their choice to move there. The staff was always attentive and friendly.

Long-term resident's family · 2024★★★★★

We want to say Thank You to Cheri Hubbard, Angela and Genesis at High Point Village ,Enumclaw. They are such compassionate people.Very helpful, organized and always have a cheerful smile.

Family member of resident · 2023★★★★★

Highpoint village concepts is a very unorganized caring facility that do not follow up to date protocols

Family member of resident · 2021☆☆☆☆
Source: 5 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

12total
61deficiencies
Oct 23, 2025Fire

Inspection status: Disapproved. Next inspection scheduled on or after 11/22/2025.

Testing and proof of compliance (Emergency Responder Radio System)IFC 510.6.1

Facility has not had an annual inspection on the Emergency Responder Radio System.

Penetrations - Maintaining ProtectionIFC 703.1

Multiple penetrations in the laundry room wall (lower level).

Cabinets (Portable Fire Extinguishers)IFC 906.8

Fire extinguishers in the memory care unit are locked and staff do not have keys.

Rooms and Spaces (Emergency Lighting)IFC 1008.3.3

The transfer switch room (lower level) does not have emergency battery backup lighting.

Reliability (Means of Egress)IFC 1031.2

Memory care courtyard exit was blocked by a rock and lacks emergency unlocking signage.

Power Test (Emergency Lighting)IFC 1031.10.2

Facility unable to provide documentation of an annual 90-minute battery backup light test within the last 12 months.

Oct 23, 2025Fire

Inspection conducted 10/23/2025 resulted in a 'Disapproved' status. A subsequent document provided shows a status of 'Approved' dated 12/23/2025 indicating prior violations have been corrected.

Emergency Responder Radio SystemIFC 510.6.1

Facility has not had an annual inspection on the Emergency Responder Radio System.

ListingIFC 603.5.1

Resident room 113 has an unapproved cube adapter in use.

ClearancesIFC 605.1.6

The electrical room on the old side has electrical panels blocked with storage.

CleaningIFC 606.3.3

The facility was unable to provide their current hood cleaning report for their kitchen hood.

Penetrations - Maintaining ProtectionIFC 703.1

Laundry room - lower level has multiple penetrations in the wall.

CabinetsIFC 906.8

The fire extinguishers in the memory care unit are all locked; staff do not have keys.

Rooms and SpacesIFC 1008.3.3

The transfer switch room (lower level) does not have emergency battery backup lighting.

ReliabilityIFC 1031.2

The memory care courtyard exit was blocked with a rock and lacked required emergency signage.

Power TestIFC 1031.10.2

The facility was unable to provide documentation for an annual 90-minute test of battery backup lights within the last 12 months.

May 5, 2025Enforcement
$400.00Report

Civil fines of $400.00 and $300.00 imposed ($700.00 total). Both items listed as uncorrected deficiencies previously cited on March 10, 2025.

Resident controlled medicationsWAC 388-78A-2270 (1)

The licensee failed to ensure four residents kept all their resident-controlled medications in a locked location.

Tuberculosis—Positive test resultWAC 388-78A-2485 (1)(3)

The licensee failed to ensure one staff who tested positive for Tuberculosis (TB), obtained and followed the recommendation of their health care provider.

May 5, 2025Inspection

Follow-up inspection to verify previous citations from 03/10/2025 (Compliance Determination #55465).; Facility licensee is HIGH POINT VILLAGE INC.; The document includes a fragment from a Statement of Deficiencies (Page 15 of 15) referencing staff failure to perform hand hygiene and failure to wear gloves during medication administration.

Resident controlled medicationsWAC 388-78A-2270Corrected Jun 19, 2025

Facility failed to ensure 4 of 4 residents kept controlled medications in a locked location, risking unauthorized access.

Tuberculosis Positive test resultWAC 388-78A-2485

Failed to ensure 1 of 1 staff (Staff C) who tested positive for TB received a chest X-ray within seven days and followed health care provider recommendations.

Resident rights Notice Policy on accepting medicaid as a payment sourceWAC 388-78A-2665

Medicaid Disclosure form was printed in an incorrect font size smaller than the required 14-point font.

Safe storage of supplies and equipmentWAC 388-78A-3100

Hazardous art and craft supplies were found in unlocked cabinets in the activity room.

Tuberculosis Two step skin testingWAC 388-78A-2484Corrected Apr 24, 2025

Failed to ensure 1 of 3 care staff (Staff E) completed the two-step TB test within the required time frame.

Infection controlWAC 388-78A-2610Corrected Apr 24, 2025

Failed to ensure 4 of 4 staff (Staff L, M, N, O) followed proper infection control practices (hand hygiene and glove use) during care services.

VentilationWAC 388-78A-3000

Inoperable vents found in one resident room, the first-floor laundry room, and the third-floor housekeeping room.

Home Care Aide CertificationWAC 388-78A-2470

Failed to ensure 1 of 1 caregiver (Staff E) completed HCA certification within 200 days of hire.

Intermittent nursing services systemsWAC 388-78A-2320

Failed to ensure 1 of 1 resident (Resident 7) received medication administration by a licensed nurse or nurse-delegated staff.

Water supplyWAC 388-78A-2950

Hot water temperatures in four rooms were not maintained between 105 and 120 degrees Fahrenheit.

Tuberculosis Positive test resultWAC 388-78A-2485Corrected Jun 19, 2025

Facility failed to ensure 1 staff member who tested positive for TB obtained and followed their healthcare provider's recommendation.

Negotiated service agreement contentsWAC 388-78A-2140Corrected Apr 24, 2025

Failed to document service plans, care needs, interventions, and monitoring requirements for 4 of 9 sampled residents.

Emergency and disaster preparednessWAC 388-78A-2700

First-aid kits were not clearly identified or readily available throughout the facility.

Sep 30, 2024Fire
CleanReport

Inspection conducted in response to complaint #147960 regarding a fire alarm. No IFC violations observed. Systems functioned as intended following a resident-triggered false alarm.

Sep 10, 2024Fire

Inspection on 09/10/2024 confirms all previously noted violations from 08/21/2024 have been corrected.; Approval Status: Disapproved. Next inspection scheduled on or after: 06/20/2024.

Fire drill initiationIFC 405.8Corrected Aug 21, 2024

Facility failed to include transmission of fire alarm signals during fire drills.

Relocatable power tapsIFC 603.5Corrected Aug 21, 2024

Unapproved multi-plug adapters in use in Med room and Resident room 7.

Extension cordsIFC 603.6Corrected Aug 21, 2024

Extension cords in use on patio, court yard, and in resident room 7.

AmpacityIFC 603.6.2Corrected Aug 21, 2024

Fridge, microwave, and coffee pot plugged into a power strip in the Wellness Center.

RecordsIFC 606.3.3.3Corrected Aug 21, 2024

No documentation for annual/semi-annual hood cleaning.

Owner's ResponsibilityIFC 701.6Corrected Aug 21, 2024

No record of annual fire wall inspection/repairs.

Hold-Open DevicesIFC 705.2.3Corrected Aug 21, 2024

Broken door hardware on the back kitchen exit.

Obstructed LocationsIFC 903.3.3Corrected Aug 21, 2024

Sprinkler head obstructions in PPE storage and kitchen cooler.

Testing and MaintenanceIFC 903.5Corrected Aug 21, 2024

Missing documentation for annual and quarterly sprinkler inspections.

Extinguishing System ServiceIFC 904.13.5.2Corrected Aug 21, 2024

No documentation for current kitchen suppression servicing.

Smoke Detector SensitivityIFC 907.8.3Corrected Sep 10, 2024

No documentation for smoke detector sensitivity test.

Sprinkler InspectionIFC 5.2.1.1.1Corrected Sep 10, 2024

Painted and loaded sprinkler heads identified, and a bent deflector in the hall.

Fire Door InspectionNFPA 80Corrected Aug 21, 2024

Penetration in maintenance office door; large gaps in various fire doors.

Fire DrillsWAC 212-12-044

The facility is missing fire drills for 1st quarter day shift and 4th quarter swing shift.

Aug 21, 2024Fire

Inspection on 08/21/2024 was an unannounced re-inspection. Previous inspection on 05/21/2024 cited multiple violations including fire drill record deficiencies, unapproved power taps, unapproved extension cords, missing hood cleaning records, door hardware issues, and sprinkler obstructions.; The approval status is listed as 'Disapproved'. The section for Code Requirement and Statement of Violation is blank on this document. Next inspection scheduled on or after 06/20/2024.

Smoke Detector SensitivityIFC 907.8.3 2021

Facility unable to provide documentation for their last smoke detector sensitivity test.

Sprinklers InspectionIFC 5.2.1.1.1

Found painted sprinkler heads (dining room tables 5 and 12, reception area), loaded sprinkler heads (dining room table 5, dining room outside patio), and a bent sprinkler head deflector in the hall by room 34.

Jul 30, 2024Fire
CleanReport

Inspection conducted to investigate complaint #139250 regarding sprinkler system repairs. Facility was performing repairs/installation and conducting a fire watch; no IFC violations observed.

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References & Resources

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