High Point Village
Families consistently rate this highly — reviewers highlight friendly and attentive staff. Schedule a visit to confirm the fit.
based on 5 Google reviews

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What this means for your family
High Point Village is highly regarded for its compassionate and friendly staff, which is a significant asset for daily resident well-being. However, given past concerns regarding organizational protocols, families should schedule a tour to observe management interactions and ask specific questions about how the facility handles operational updates and communication.
Google Reviews
Google Reviews
5 reviews on Google“High Point Village receives praise for its friendly, compassionate staff and clean, comfortable living environment. However, there are concerns regarding administrative organization and adherence to protocols, suggesting a potential gap between the quality of daily care and management oversight.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive staff
- Clean and comfortable environment
- Compassionate care team
Concerns
- Lack of organizational structure and protocol adherence
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very responsive to feedback online; how do you apply that same level of communication to keeping families updated on their loved one's daily progress?
- 2Given that you have 75 residents, what specific systems do you have in place to ensure consistent care protocols are followed across all shifts?
- 3What does a typical day look like for residents here, and how do you encourage social engagement among the 75 members of the community?
- 4Since your team is known for being compassionate and attentive, how do you handle medical emergencies or urgent health needs during the overnight hours?
- 5How do you ensure that your staff stays organized and aligned with individual care plans while maintaining the friendly environment your residents enjoy?
- 6What is your process for keeping family members informed if there is a change in a resident's routine or health status?
Personalized based on this facility's data
Key Review Excerpts
“My parents lived at Highpoint for the final years of their lives. We always found them to be clean, comfortable and happy with their choice to move there. The staff was always attentive and friendly.”
“We want to say Thank You to Cheri Hubbard, Angela and Genesis at High Point Village ,Enumclaw. They are such compassionate people.Very helpful, organized and always have a cheerful smile.”
“Highpoint village concepts is a very unorganized caring facility that do not follow up to date protocols”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Oct 23, 2025Fire
Inspection status: Disapproved. Next inspection scheduled on or after 11/22/2025.
Facility has not had an annual inspection on the Emergency Responder Radio System.
Multiple penetrations in the laundry room wall (lower level).
Fire extinguishers in the memory care unit are locked and staff do not have keys.
The transfer switch room (lower level) does not have emergency battery backup lighting.
Memory care courtyard exit was blocked by a rock and lacks emergency unlocking signage.
Facility unable to provide documentation of an annual 90-minute battery backup light test within the last 12 months.
Oct 23, 2025Fire
Inspection conducted 10/23/2025 resulted in a 'Disapproved' status. A subsequent document provided shows a status of 'Approved' dated 12/23/2025 indicating prior violations have been corrected.
Facility has not had an annual inspection on the Emergency Responder Radio System.
Resident room 113 has an unapproved cube adapter in use.
The electrical room on the old side has electrical panels blocked with storage.
The facility was unable to provide their current hood cleaning report for their kitchen hood.
Laundry room - lower level has multiple penetrations in the wall.
The fire extinguishers in the memory care unit are all locked; staff do not have keys.
The transfer switch room (lower level) does not have emergency battery backup lighting.
The memory care courtyard exit was blocked with a rock and lacked required emergency signage.
The facility was unable to provide documentation for an annual 90-minute test of battery backup lights within the last 12 months.
May 5, 2025Enforcement$400.00Report
Civil fines of $400.00 and $300.00 imposed ($700.00 total). Both items listed as uncorrected deficiencies previously cited on March 10, 2025.
The licensee failed to ensure four residents kept all their resident-controlled medications in a locked location.
The licensee failed to ensure one staff who tested positive for Tuberculosis (TB), obtained and followed the recommendation of their health care provider.
May 5, 2025Inspection13Report
Follow-up inspection to verify previous citations from 03/10/2025 (Compliance Determination #55465).; Facility licensee is HIGH POINT VILLAGE INC.; The document includes a fragment from a Statement of Deficiencies (Page 15 of 15) referencing staff failure to perform hand hygiene and failure to wear gloves during medication administration.
Facility failed to ensure 4 of 4 residents kept controlled medications in a locked location, risking unauthorized access.
Failed to ensure 1 of 1 staff (Staff C) who tested positive for TB received a chest X-ray within seven days and followed health care provider recommendations.
Medicaid Disclosure form was printed in an incorrect font size smaller than the required 14-point font.
Hazardous art and craft supplies were found in unlocked cabinets in the activity room.
Failed to ensure 1 of 3 care staff (Staff E) completed the two-step TB test within the required time frame.
Failed to ensure 4 of 4 staff (Staff L, M, N, O) followed proper infection control practices (hand hygiene and glove use) during care services.
Inoperable vents found in one resident room, the first-floor laundry room, and the third-floor housekeeping room.
Failed to ensure 1 of 1 caregiver (Staff E) completed HCA certification within 200 days of hire.
Failed to ensure 1 of 1 resident (Resident 7) received medication administration by a licensed nurse or nurse-delegated staff.
Hot water temperatures in four rooms were not maintained between 105 and 120 degrees Fahrenheit.
Facility failed to ensure 1 staff member who tested positive for TB obtained and followed their healthcare provider's recommendation.
Failed to document service plans, care needs, interventions, and monitoring requirements for 4 of 9 sampled residents.
First-aid kits were not clearly identified or readily available throughout the facility.
Sep 30, 2024FireCleanReport
Inspection conducted in response to complaint #147960 regarding a fire alarm. No IFC violations observed. Systems functioned as intended following a resident-triggered false alarm.
Sep 10, 2024Fire14Report
Inspection on 09/10/2024 confirms all previously noted violations from 08/21/2024 have been corrected.; Approval Status: Disapproved. Next inspection scheduled on or after: 06/20/2024.
Facility failed to include transmission of fire alarm signals during fire drills.
Unapproved multi-plug adapters in use in Med room and Resident room 7.
Extension cords in use on patio, court yard, and in resident room 7.
Fridge, microwave, and coffee pot plugged into a power strip in the Wellness Center.
No documentation for annual/semi-annual hood cleaning.
No record of annual fire wall inspection/repairs.
Broken door hardware on the back kitchen exit.
Sprinkler head obstructions in PPE storage and kitchen cooler.
Missing documentation for annual and quarterly sprinkler inspections.
No documentation for current kitchen suppression servicing.
No documentation for smoke detector sensitivity test.
Painted and loaded sprinkler heads identified, and a bent deflector in the hall.
Penetration in maintenance office door; large gaps in various fire doors.
The facility is missing fire drills for 1st quarter day shift and 4th quarter swing shift.
Aug 21, 2024Fire
Inspection on 08/21/2024 was an unannounced re-inspection. Previous inspection on 05/21/2024 cited multiple violations including fire drill record deficiencies, unapproved power taps, unapproved extension cords, missing hood cleaning records, door hardware issues, and sprinkler obstructions.; The approval status is listed as 'Disapproved'. The section for Code Requirement and Statement of Violation is blank on this document. Next inspection scheduled on or after 06/20/2024.
Facility unable to provide documentation for their last smoke detector sensitivity test.
Found painted sprinkler heads (dining room tables 5 and 12, reception area), loaded sprinkler heads (dining room table 5, dining room outside patio), and a bent sprinkler head deflector in the hall by room 34.
Jul 30, 2024FireCleanReport
Inspection conducted to investigate complaint #139250 regarding sprinkler system repairs. Facility was performing repairs/installation and conducting a fire watch; no IFC violations observed.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit villageconcepts.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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