High Plains Crossing
Families consistently rate this highly — reviewers highlight engaging activities and music programs. Schedule a visit to confirm the fit.
based on 18 Google reviews

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What this means for your family
While the facility offers impressive technology and engaging social programs, the conflicting reports regarding staff attentiveness are concerning. We strongly recommend scheduling unannounced visits during different times of the day to observe staff-to-resident interactions firsthand and to verify the cleanliness of the living areas.
Google Reviews
Google Reviews
18 reviews on Google“High Plains Crossing presents a polarized experience for families, with some praising the staff's dedication and engaging activities, while others raise serious concerns regarding neglect and professional standards. While some family members appreciate the medical support and attentive care, critics point to issues with staff supervision, cleanliness, and resident safety protocols.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and music programs
- Positive, friendly nursing staff
- Modern fall-detection technology
- Integrated medical support services
Concerns
- Staff negligence and lack of supervision (mentioned by 2 reviewers)
- Poor hygiene and cleanliness standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you have some wonderful music programs and activities; could you walk us through what a typical week of engagement looks like for residents?
- 2With your integrated medical support services, how does the team coordinate care for residents who have complex health needs?
- 3I see you utilize modern fall-detection technology; could you explain how that system alerts your staff and how quickly they typically respond?
- 4We value a clean and comfortable environment; what is your current protocol for daily housekeeping and ensuring high hygiene standards throughout the facility?
- 5How does your leadership team approach supervision and staff training to ensure that every resident receives consistent, attentive care throughout the day?
- 6I appreciate that you actively engage with feedback online; how do you use input from families to continuously improve the quality of life here at High Plains Crossing?
Personalized based on this facility's data
Key Review Excerpts
“The staff here has been top notch. I honestly can't say enough good things about all the nurses that provide care at this facility! I stayed today and watched how they handle the residents at lunch and was super impressed.”
“High Plains is a beautiful community, and the team is great! They always have lots of fun events, and they have great technology for fall detection in apartments.”
“They neglect their patients and the staff sit and chit chit instead of doing their job. The amount of times I had to watch their patients fall victim to their laziness was ridiculous.”
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Oct 8, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 4, 2025Complaint
A licensure complaint survey, prompted by #CO40163, was completed on 6/5/25. Deficiencies were cited. Based on interview and record review the residence failed to comply with practitioner' s orders, affecting two of three sample residents for whom medications were reviewed (#1, #2). (Cross-Reference T1600)Specifically, a practitioner' s order for Resident #1, dated 5/2/25, directed the residence to administer morphine sulfate solution 100mg/5ml (20 mg/ml) orally by mouth every six hours. The May 2025 medication administration record (MAR) read Staff #1 did not administer medication on 5/5/25 at 8:00 a.m., and 12:00 p.m., and on 5/6/25 at 8:00 a.m. as the MAR did not match the order. Therefore, the resident went without three doses of morphine and subsequently experienced pain. Findings include:1. Resident #1 was admitted to the residence on 8/12/20 a diagnosis including Alzheimer' s disease.MorphineA written practitioner' s order, dated 5/2/25, directed the residence to administer morphine 100 mg/5mL every six hours. However, the May 2025 MAR read the morphine was not administered on 5/5 and 5/6. Additionally, it r.. Based on observation, record review and interview, the residence failed to ensure there was at least one staff member onsite at all times with current certification in cardiopulmonary resuscitation (CPR) and obstructed airway techniques from a nationally recognized organization and shall include a skills assessment observed and evaluated by an instructor affecting seven current residents who may require obstructed airway techniques. Findings include:The May 2025 schedule read in part that Staff #4 and #5 worked from 2 p.m. to 10 p.m. at the residence on 5/1, 5/7, 5/14, 5/21, 5/27 and 5/28 with no other staff scheduled during that shift. Additionally, Staff #4 worked the same shift alone on 5/5 and Staff #5 on 5/2, 5/3, 5/9, and 5/10.The residence provided a list of staff that were currently CPR certified by a nationally recognized organization. The residence did not provide CPR certifications for Staff #4 and #5. On 5/4/25 at approximately 12:35 p.m., the area director acknowledged the shifts and times lacking someone with a CPR certifi.. Based on record review and interview, the residence failed to ensure that each medication administration record (MAR) included the time of administration for each medication and failed to ensure that each qualified medication administration person (QMAP) accurately documented each medication administration event at the time the event was completed for each resident, affecting one of three sample residents (#1). (Cross-reference T1568)Resident #1 was admitted to the residence on 8/12/20 a diagnosis including Alzheimer' s disease. A written practitioner' s order, dated 5/2/25, directed the residence to administer morphine 100 mg/5mL every six hours. However, the May 2025 MAR directed the residence to administer the medication at 3:00 a.m., 8:00 a.m., 12:00 p.m., 1:30 p.m., 5:00 p.m., 7:30 p.m., and 9:00 p.m., which was not every six hours as the order directed.The May 2025 MAR exceptions read:On 5/3, at 5:17 p.m., the morphine 100 mg/5 ml read that the order read that the residence was to administer the medi..
Dec 3, 2024Complaint
A revisit survey was completed on 1/21/25 for previous deficiencies cited on 10/8/24. The agency is in compliance with all regulations surveyed. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
Oct 8, 2024Complaint
A licensure complaint, prompted by #CO37591, #CO36972 and #CO37563, was completed on 10/8/24. Deficiencies were cited. Based on interview and record review, the residence failed to ensure that qualified medication administration persons (QMAP) did not administer as-needed medications (PRNs) to residents who were not capable of requesting the medication affecting one sample resident (#3). Findings include:Resident #3 was admitted to the secure environment on 7/27/23 with diagnoses including dementia, psychotic disturbance, mood disturbance, anxiety, and hypertensive heart disease with heart failure.A written practitioner' s order, dated 9/20/24, directed the residence to administer S.. Based on observation, record review and interview the residence failed to ensure that two qualified individuals jointly counted all controlled substances at the end of each shift and signed documentation regarding the results of the count at the time it occurred; affecting seven residents prescribed narcotics. (Cross-reference S1604)Findings include:On 10/8/24 at approximately 7:45 a.m., the north medication cart revealed the controlled substance count for 10/8/24 had not been signed by two qualified individuals going "off duty" and "on duty". At approximately 7:50 a.m., .. Based on record review and interview the residence failed to comply with authorized practitioner ' s orders affecting two of three sample residents (#2, #3). (Cross-reference S1604)Findings include1. The residence policy and procedure titled Medication Administration, dated May 2024, read in part: Medications were administered to residents in compliance with all applicable federal and state laws. The medication order and medication label were carefully compared and the six rights of medication administration were followed for each resident.2. Resident #2 was admitt.. Based on record review and interview the residence failed to provide each staff member a minimum of six hours of general training and education on providing care and services for residents with dementia/cognitive impairment for one staff (#1) affecting 28 current residents. Findings include1. Record reviewThe personnel files for Staff #1 revealed no evidence that they had completed a minimum of six hours of general training and education on providing care and services for residents with dementia/cognitive impairment.The residence' s new employee orientation checklist under.. Based on record review and interview, the residence failed to ensure the administrator and the qualified medication administration person (QMAP) supervisor on a quarterly basis, audited the accuracy and completeness of the medication administration records, and controlled substance list, affecting 28 current residents.Findings include"1. Record reviewThe residence controlled substances audit tool a controlled medication audit was completed on 5/30/24 by the residential care coordinator (RCC), the health service director (HSD), and the administrator. The document re.. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY. No response is necessary. The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.14.20 The assisted living residence shall contact the authorized practitioner for clarification of any orders which are incomplete or unclear and obtain new orders in writing.
Sep 13, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Sep 13, 2024Complaint
A revisit survey was completed on 9/13/24 for all previous deficiencies cited on 6/19/24. The facility is in compliance with all deficiencies that were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
Sep 13, 2024Complaint
A revisit survey was completed on 9/13/24 for all previous deficiencies cited on 6/19/24. The facility is in compliance with all deficiencies that were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
Sep 13, 2024Complaint
A revisit survey was completed on 9/13/24 for all previous deficiencies cited on 6/19/24. The facility is in compliance with all deficiencies that were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit highplainscrossing.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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