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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 57 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
Hermitage Nursing and Rehabilitation has a middle-range Medicare overall rating. Strengths include effective rehabilitation therapy team. Some reviewers note concerns about difficulty reaching staff by phone or getting return calls (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Hermitage Nursing and Rehabilitation receives highly polarized feedback, with many reviewers praising the facility for its cleanliness, friendly staff, and effective rehabilitation services. However, significant concerns exist regarding administrative communication, responsiveness to family inquiries, and allegations of neglect or poor care quality during off-hours. Families should be aware that while many report a positive experience, there are recurring complaints about the facility's ability to maintain consistent standards of care and communication.
Quality Themes
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Distribution · 60 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The staff went above and beyond to accommodate me and make my stay comfortable. The rehab staff was top notch and got me back to where I needed to be quickly.”
“This facility is terrible at answering phone calls, which makes me wonder about the care they give their residents?”
“My father was in there and not only did he get little to no therapy after hip surgery but they also got caught on multiple occasions refusing care and talking about him in a very unprofessional way.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns of recurring safety and care issues, with families filing 11 complaint reports that triggered inspections. The most frequent problems involve fire safety systems, medication management, and resident rights violations. While most recent deficiencies show correction dates, the facility has struggled with repeated issues around accident prevention, environmental safety, and proper notification procedures, suggesting ongoing operational challenges that warrant careful consideration during your visit.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Provide properly protected cooking facilities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Hermitage Nursing and Rehabilitation
for profit
Embassy Healthcare
35 facilities nationwide
Chain avg rating: 2.5/5 · Rank 4 of 37
Owners
Embassy Pa Tentant Holdings LLC
Owner · Organization
Embassy Healthcare Holdings INC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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