Hermitage Nursing and Rehabilitation
Strong Medicare quality ratings; families often praise effective rehabilitation therapy team. Still worth an in-person visit.
based on 56 Google reviews
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What this means for your family
This facility is frequently praised for its effective rehabilitation programs and clean environment. However, families should be aware of consistent reports regarding poor communication and difficulty reaching staff; we recommend testing the phone responsiveness yourself and establishing a clear point of contact before admission.
Google Reviews
Google Reviews
56 reviews on Google“Hermitage Nursing and Rehabilitation receives highly polarized feedback, with many reviewers praising the facility for its cleanliness, friendly staff, and effective rehabilitation services. However, significant concerns exist regarding administrative communication, responsiveness to family inquiries, and allegations of neglect or poor care quality during off-hours. Families should be aware that while many report a positive experience, there are recurring complaints about the facility's ability to maintain consistent standards of care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Clean and well-maintained facility
- Friendly and compassionate nursing staff
- Engaging activities department
Concerns
- Difficulty reaching staff by phone or getting return calls (mentioned by 3 reviewers)
- Allegations of neglect or poor quality of care (mentioned by 3 reviewers)
- Understaffing, particularly on weekends or off-hours (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that your facility has a 3-star staffing rating, how do you ensure consistent quality of care and supervision during weekend and off-hour shifts?
- 2I noticed some families have mentioned difficulty with phone communication; what is the best way for us to get timely updates on our loved one's condition?
- 3With your strong reputation for rehabilitation therapy, how do you integrate those therapeutic goals into the daily routine for residents who aren't in active rehab?
- 4Could you walk us through your protocol for medical emergencies and how you keep family members informed when a resident experiences a sudden health change?
- 5I see you have an active activities department; what are some of the most popular social programs that help residents feel connected and engaged here?
- 6Regarding the recent state violations, what specific steps has the facility taken to address those concerns and improve the overall experience for residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff went above and beyond to accommodate me and make my stay comfortable. The rehab staff was top notch and got me back to where I needed to be quickly.”
“This facility is terrible at answering phone calls, which makes me wonder about the care they give their residents?”
“My father was in there and not only did he get little to no therapy after hip surgery but they also got caught on multiple occasions refusing care and talking about him in a very unprofessional way.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring safety and care issues, with families filing 11 complaint reports that triggered inspections. The most frequent problems involve fire safety systems, medication management, and resident rights violations. While most recent deficiencies show correction dates, the facility has struggled with repeated issues around accident prevention, environmental safety, and proper notification procedures, suggesting ongoing operational challenges that warrant careful consideration during your visit.
Dec 4, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 18, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 15, 2024Routine7
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Provide properly protected cooking facilities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Mar 21, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Feb 7, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 21, 2023Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Ownership & Operations
Who Operates This Facility
Hermitage Nursing and Rehabilitation
for profit
Chain Affiliation
Embassy Healthcare
35 facilities nationwide
Chain avg rating: 2.5/5 · Rank 4 of 37
Ownership & Management
Owners
Embassy Pa Tentant Holdings LLC
Owner · Organization
Embassy Healthcare Holdings INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit embassyhealthcare.net
Medicare data downloads
Original nursing home datasets
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