Clepper Manor
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 22 Google reviews
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What this means for your family
Clepper Manor shows strong results for short-term rehabilitation, with multiple families praising the therapy team's effectiveness. However, due to recurring reports of neglect and poor communication, we strongly advise you to conduct an unannounced visit during a weekend or evening to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
22 reviews on Google“Clepper Manor receives highly polarized feedback, with recent reviews highlighting excellent short-term rehabilitation outcomes alongside severe concerns regarding nursing care and facility management. While many families praise the physical and occupational therapy teams for helping residents regain mobility, others report alarming issues including neglect, poor communication, and unprofessional staff behavior. The facility appears to struggle with high administrative turnover and inconsistent staffing quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Professional and knowledgeable rehab staff
- Well-maintained and aesthetically pleasing building
- Compassionate care reported by some families
Concerns
- Neglect and poor quality of patient care (mentioned by 5 reviewers)
- Unprofessional staff behavior (yelling, cell phone use, smoking, arguing) (mentioned by 3 reviewers)
- Lack of communication with families regarding patient status (mentioned by 3 reviewers)
- Slow response times to call lights and patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your rehab programs; could you tell us more about how the physical and occupational therapy teams work with residents to maintain their mobility?
- 2How does the nursing team ensure that medication schedules are strictly followed and that any changes in a resident's health are communicated to the family immediately?
- 3What specific steps are in place to ensure that call lights are answered promptly and that staff members are always focused on resident needs during their shifts?
- 4Can you describe the daily activity schedule and how you ensure residents stay engaged and socially connected throughout the day?
- 5In the event of a medical emergency after hours, what is the protocol for contacting the family and coordinating with outside physicians?
- 6What are your current initiatives for maintaining high standards of cleanliness and facility upkeep for the residents?
Personalized based on this facility's data
Key Review Excerpts
“He entered unable to walk due to complications with medication he was taking, and left not only able to walk, but capable of walking up and down stairs, getting in and out of bed, personal hygiene, and fully taking care of himself.”
“As soon as I walked into the building, it smelled like urine and feces. I walked to the nurse station and there was nobody at the nurse station. The phone was ringing also multiple call lights going off.”
“This place has good bones. Meaning the CNAs the LPNs and Floor Rns are amazing comming together to provide the best care possible. Now in my 9 months here it has been restructured 3-4 times. There has been 2-3 new administrators.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports resulting in serious deficiencies including resident abuse and neglect, though these issues have been corrected. The facility shows recurring problems with fire safety systems, building construction, and emergency preparedness across multiple surveys. While all deficiencies have correction dates, the persistent pattern of safety and infrastructure violations suggests ongoing operational challenges that families should discuss during visits.
Apr 4, 2025Routine9
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
May 17, 2024Routine13
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Dec 13, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Jun 2, 2023Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
May 19, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Federal Penalties
Payment Denial
May 17, 2024
13-day denial
Fine
Dec 13, 2023
$169,599
Ownership & Operations
Who Operates This Facility
Clepper Manor
for profit
Chain Affiliation
Embassy Healthcare
35 facilities nationwide
Chain avg rating: 2.5/5 · Rank 23 of 37
Ownership & Management
Owners
Embassy Pa Tentant Holdings LLC
Owner · Organization
Embassy Healthcare Holdings INC
Owner (parent company) · Organization
Handler, Aaron
Owner (parent company)
Repchick, George
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit embassyhealthcare.net
Medicare data downloads
Original nursing home datasets
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