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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 31 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
2 findings in latest survey
Clepper Manor has a middle-range Medicare overall rating. Strengths include effective physical and occupational therapy programs. Some reviewers note concerns about neglect and poor quality of patient care (mentioned by 5 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Clepper Manor receives highly polarized feedback, with recent reviews highlighting excellent short-term rehabilitation outcomes alongside severe concerns regarding nursing care and facility management. While many families praise the physical and occupational therapy teams for helping residents regain mobility, others report alarming issues including neglect, poor communication, and unprofessional staff behavior. The facility appears to struggle with high administrative turnover and inconsistent staffing quality.
Quality Themes
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Concerns
Rating Trends
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Distribution · 33 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“He entered unable to walk due to complications with medication he was taking, and left not only able to walk, but capable of walking up and down stairs, getting in and out of bed, personal hygiene, and fully taking care of himself.”
“As soon as I walked into the building, it smelled like urine and feces. I walked to the nurse station and there was nobody at the nurse station. The phone was ringing also multiple call lights going off.”
“This place has good bones. Meaning the CNAs the LPNs and Floor Rns are amazing comming together to provide the best care possible. Now in my 9 months here it has been restructured 3-4 times. There has been 2-3 new administrators.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed complaint reports resulting in serious deficiencies including resident abuse and neglect, though these issues have been corrected. The facility shows recurring problems with fire safety systems, building construction, and emergency preparedness across multiple surveys. While all deficiencies have correction dates, the persistent pattern of safety and infrastructure violations suggests ongoing operational challenges that families should discuss during visits.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Federal Penalties
Payment Denial
May 17, 2024
13-day denial
Fine
Dec 13, 2023
$169,599
Clepper Manor
for profit
Embassy Healthcare
35 facilities nationwide
Chain avg rating: 2.5/5 · Rank 23 of 37
Owners
Embassy Pa Tentant Holdings LLC
Owner · Organization
Embassy Healthcare Holdings INC
Owner (parent company) · Organization
Handler, Aaron
Owner (parent company)
Repchick, George
Owner (parent company)
Key personnel
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