Heritage Place Assisted Living
Families consistently rate this highly — reviewers highlight compassionate and dedicated memory care aides. Schedule a visit to confirm the fit.
based on 80 Google reviews
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What this means for your family
This facility offers exceptional, personalized care within its memory care wing, with several staff members earning high praise for their compassion. However, families should be cautious regarding management stability and should proactively ask about the current communication protocols for family updates and staffing levels during shift changes.
Google Reviews
Google Reviews
80 reviews on Google“Heritage Place is highly regarded by many families for its compassionate memory care staff and engaging resident activities. However, there are significant concerns regarding management stability, inconsistent communication during leadership changes, and reports of understaffing in certain areas.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated memory care aides
- Engaging resident activities and social events
- Clean and beautiful facility environment
- Welcoming and friendly atmosphere for visitors
Concerns
- Frequent management and director turnover (mentioned by 2 reviewers)
- Inconsistent communication from management to families (mentioned by 2 reviewers)
- Reports of understaffing and neglect (mentioned by 2 reviewers)
- Unprofessional or rude behavior from front desk/nursing staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated scripts, particularly when responding to negative reviews or reviews mentioning specific staff members. While they attempt to personalize 5-star reviews by mentioning names, the underlying structure of the responses is highly formulaic.
Questions for Your Tour
- 1We've heard wonderful things about the compassionate memory care aides here; how do you ensure that level of dedicated care remains consistent across all shifts?
- 2The facility looks beautiful and very clean; what is your routine for maintaining the common areas and resident rooms?
- 3What are some of the favorite social events or engaging activities that residents currently participate in during the week?
- 4How does the management team ensure that families are kept updated and informed about any changes in a resident's care or daily well-being?
- 5In the event of a medical emergency during the night, what is the specific protocol for nursing response and notifying the family?
- 6With the recent changes in leadership, how is the facility working to ensure stability and consistent communication with the staff and families?
Personalized based on this facility's data
Key Review Excerpts
“Jaranda, (Memory Care Director) deserves a special mention. She is a very caring and compassionate person who is always interacting with the residents as if they are her family members”
“The actual caregivers have some turnover, as I suspect not a high-paying job, but those that have been there or are long-term employees have ALWAYS shown compassion and willingness to help her.”
“While my father lived there about 2 years they had 3-4 different Directors and other management positions changes. Communication lacked from them to the families when there was change.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Heritage Place Assisted Living has faced several regulatory challenges, including past Life Safety Code violations regarding fire safety systems and emergency planning. Most recently, the facility received an administrative penalty of $3,000 in November 2024 due to failures in maintaining proper infection control policies.
Nov 20, 2024EnforcementPenaltyReport
Administrative Penalty — The facility failed to establish and maintain an infection control policy and procedure designated to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of disease and infection.
Nov 16, 2021Routine
Health Code (1 violations)
No specific health code violation description provided in report.
Feb 28, 2019Routine11Report
Life Safety Code (10 violations)
The facility failed to ensure that locking devices on control doors released when the fire alarm or sprinkler system were activated.
The facility failed to ensure that locking devices on exit doors released when the fire alarm or sprinkler system were activated.
The facility failed to ensure that locking devices on exit doors released when a switch or button was activated at the monitoring station and at the main staff station.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
The facility failed to provide exit signs with emergency power.
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure lighting levels were in compliance with licensing standards for assisted living facilities and the Illumination Engineering Society of North America.
The facility failed to ensure that locking devices on control doors released when a switch or button was activated at the monitoring station and at the main staff station.
The facility failed to ensure a written emergency plan that addresses the eight core functions of emergency management was provided.
Ownership & Operations
Who Operates This Facility
W Tcg Burleson AL, LLC
for profit
SAGORA SENIOR LIVING, INC
EDWIN TOROITICH
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit heritageplaceassistedliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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