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Public Google reviewers rate this highly and often mention compassionate and dedicated memory care aides. Schedule a visit to confirm the fit.
based on 80 Google reviews
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Public Google reviewers rate Heritage Place Assisted Living highly. Reviewers highlight: compassionate and dedicated memory care aides, engaging resident activities and social events. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Heritage Place is highly regarded by many families for its compassionate memory care staff and engaging resident activities. However, there are significant concerns regarding management stability, inconsistent communication during leadership changes, and reports of understaffing in certain areas.
Quality Themes
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Concerns
Rating Trends
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Distribution · 82 analyzed
The owner relies heavily on repetitive, templated scripts, particularly when responding to negative reviews or reviews mentioning specific staff members. While they attempt to personalize 5-star reviews by mentioning names, the underlying structure of the responses is highly formulaic.
Personalized based on this facility's data
Key Review Excerpts
“Jaranda, (Memory Care Director) deserves a special mention. She is a very caring and compassionate person who is always interacting with the residents as if they are her family members”
“The actual caregivers have some turnover, as I suspect not a high-paying job, but those that have been there or are long-term employees have ALWAYS shown compassion and willingness to help her.”
“While my father lived there about 2 years they had 3-4 different Directors and other management positions changes. Communication lacked from them to the families when there was change.”
Source: Texas Health & Human Services Commission
Key Findings
Heritage Place Assisted Living has faced several regulatory challenges, including past Life Safety Code violations regarding fire safety systems and emergency planning. Most recently, the facility received an administrative penalty of $3,000 in November 2024 due to failures in maintaining proper infection control policies.
Administrative Penalty — The facility failed to establish and maintain an infection control policy and procedure designated to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of disease and infection.
Health Code (1 violations)
No specific health code violation description provided in report.
Life Safety Code (10 violations)
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
The facility failed to ensure that locking devices on control doors released when the fire alarm or sprinkler system were activated.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure lighting levels were in compliance with licensing standards for assisted living facilities and the Illumination Engineering Society of North America.
The facility failed to provide exit signs with emergency power.
The facility failed to ensure a written emergency plan that addresses the eight core functions of emergency management was provided.
The facility failed to ensure that locking devices on exit doors released when a switch or button was activated at the monitoring station and at the main staff station.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure that locking devices on control doors released when a switch or button was activated at the monitoring station and at the main staff station.
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to ensure that locking devices on exit doors released when the fire alarm or sprinkler system were activated.
W Tcg Burleson AL, LLC
for profit
SAGORA SENIOR LIVING, INC
EDWIN TOROITICH
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TX HHSC — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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