Crowley Nursing and Rehabilitation
Strong Medicare quality ratings; families often praise exceptional physical therapy and rehab team. Still worth an in-person visit.
based on 108 Google reviews
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What this means for your family
This facility is an excellent choice for short-term orthopedic or physical rehabilitation due to their highly-rated therapy team. However, if your loved one requires high-dependency nursing care, you must closely monitor hygiene and call-light response times, as multiple families have reported significant lapses in basic care.
Google Reviews
Google Reviews
108 reviews on Google“Families considering Crowley Nursing and Rehabilitation will find a facility highly praised for its skilled physical therapy and compassionate rehabilitation staff. However, there are significant, recurring reports of neglect regarding hygiene, slow response to call lights, and serious concerns regarding the adequacy of nursing care for high-needs patients.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab team
- Compassionate and kind rehabilitation staff
- Clean and well-maintained facility
- Professional and attentive therapy department
Concerns
- Slow response to call lights and patient needs (mentioned by 4 reviewers)
- Neglect regarding hygiene and incontinence care (mentioned by 3 reviewers)
- Issues with theft of personal belongings (mentioned by 3 reviewers)
- Poor communication from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We have heard wonderful things about your physical therapy and rehab team; could you tell us more about how the therapists work with residents to meet their mobility goals?
- 2What specific protocols do you have in place to ensure that call lights are answered promptly and that residents' immediate needs are met throughout the day?
- 3How does the nursing staff manage medication administration and ensure there are no errors in the daily routine?
- 4What steps does the facility take to ensure that personal belongings are kept secure and that residents' privacy and property are respected?
- 5Can you describe the daily dining experience and how the menu is planned to ensure residents receive nutritious meals?
- 6How does the administration communicate important updates or changes in care to family members to ensure we are always in the loop?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department worked hard to help me walk again. The facility was clean. The food was good with them even providing me a vegetarian diet.”
“My mother was brought to this facility after being diagnosed with pneumonia. Although not everyone at this facility is horrible the majority of their demon nurses work on the day shift. My mom is not a crier but she called my sister crying on the phone that the day shift was mistreating her.”
“Communication was probably the biggest plus. When you can call and actually speak to someone who will answer your questions and concerns it’s the greatness peace of mind.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered 5 of the 22 deficiencies, raising concerns about safety supervision and improper resident discharges. The facility shows recurring problems with care planning, safety hazards, and medical records management across multiple surveys. While all deficiencies report correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that warrant careful evaluation during visits.
Jun 5, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Aug 15, 2024Complaint3
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
May 16, 2024Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jan 24, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 19, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 16, 2023Routine2
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Aug 15, 2024
$4,823
Fine
Aug 15, 2024
$4,823
Fine
Jan 24, 2024
$8,824
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG PARK MANOR OF CROWLEY, LLC
JOE S MATLOCK
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 5 of 31 (Best)
Ownership & Management
Owners
Prince, Derek
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
108 reviews from families & visitors
Official Website
Visit crowleynursingandrehabilitation.com
Medicare data downloads
Original nursing home datasets
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