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Nursing HomeMedicaid Top Rated

Crowley Nursing and Rehabilitation

Strong Medicare quality ratings; families often praise exceptional physical therapy and rehab team. Still worth an in-person visit.

920 E. Fm 1187, Crowley, TX 76036120 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 108 Google reviews

5
4
3
2
1

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What this means for your family

This facility is an excellent choice for short-term orthopedic or physical rehabilitation due to their highly-rated therapy team. However, if your loved one requires high-dependency nursing care, you must closely monitor hygiene and call-light response times, as multiple families have reported significant lapses in basic care.

Google Reviews

Google Reviews

108 reviews on Google
Families considering Crowley Nursing and Rehabilitation will find a facility highly praised for its skilled physical therapy and compassionate rehabilitation staff. However, there are significant, recurring reports of neglect regarding hygiene, slow response to call lights, and serious concerns regarding the adequacy of nursing care for high-needs patients.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean7.0Activities5.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Exceptional physical therapy and rehab team
  • Compassionate and kind rehabilitation staff
  • Clean and well-maintained facility
  • Professional and attentive therapy department

Concerns

  • Slow response to call lights and patient needs (mentioned by 4 reviewers)
  • Neglect regarding hygiene and incontinence care (mentioned by 3 reviewers)
  • Issues with theft of personal belongings (mentioned by 3 reviewers)
  • Poor communication from administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(3)'19(6)'21(4)'23(17)'25(21)'26(7)

Distribution · 103 analyzed

5
66
4
4
3
2
2
5
1
26

How They Respond to Reviews

68%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We have heard wonderful things about your physical therapy and rehab team; could you tell us more about how the therapists work with residents to meet their mobility goals?
  • 2What specific protocols do you have in place to ensure that call lights are answered promptly and that residents' immediate needs are met throughout the day?
  • 3How does the nursing staff manage medication administration and ensure there are no errors in the daily routine?
  • 4What steps does the facility take to ensure that personal belongings are kept secure and that residents' privacy and property are respected?
  • 5Can you describe the daily dining experience and how the menu is planned to ensure residents receive nutritious meals?
  • 6How does the administration communicate important updates or changes in care to family members to ensure we are always in the loop?

Personalized based on this facility's data


Key Review Excerpts

The therapy department worked hard to help me walk again. The facility was clean. The food was good with them even providing me a vegetarian diet.

Rehab patient · 2026★★★★★

My mother was brought to this facility after being diagnosed with pneumonia. Although not everyone at this facility is horrible the majority of their demon nurses work on the day shift. My mom is not a crier but she called my sister crying on the phone that the day shift was mistreating her.

Long-term resident's family · 2025★★☆☆☆

Communication was probably the biggest plus. When you can call and actually speak to someone who will answer your questions and concerns it’s the greatness peace of mind.

Rehab patient's family · 2024★★★★★
Source: 108 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.39hrs
52%
Registered nurses for medical care
Total Nursing
3.51hrs
86%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
19.4%
TX
14.2%
Tarrant
14.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
Tarrant
2.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Tarrant
97.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
15.3%
TX
14.9%
Tarrant
12.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.1%
Mixed vs Avgs
Here
14.1%
US
15.4%
TX
9.4%
Tarrant
8.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
TX
98.0%
Tarrant
98.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
TX
88.0%
Tarrant
89.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.9%
Better than Avg
Here
99.9%
US
81.8%
TX
89.2%
Tarrant
91.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Tarrant
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
3penalties
Near state avg (9.1)
5 complaint-triggered
$18,470 in fines

Families have filed complaints that triggered 5 of the 22 deficiencies, raising concerns about safety supervision and improper resident discharges. The facility shows recurring problems with care planning, safety hazards, and medical records management across multiple surveys. While all deficiencies report correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that warrant careful evaluation during visits.

Jun 5, 2025Routine
5
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Aug 15, 2024Complaint
3
0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0624Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

May 16, 2024Routine
10
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0940Potential for harm · PatternCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Jan 24, 2024Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 19, 2023Complaint
1
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 16, 2023Routine
2
0324Minimal · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Federal Penalties

Fine

Aug 15, 2024

$4,823

Fine

Aug 15, 2024

$4,823

Fine

Jan 24, 2024

$8,824

Ownership & Operations

Who Operates This Facility

Owner / Operator

Winniestowell Hospital District

Organization Type

for profit

Management Company

HMG PARK MANOR OF CROWLEY, LLC

Administrator

JOE S MATLOCK

Chain Affiliation

Chain Name

Hmg Healthcare

Chain Size

33 facilities nationwide

Chain avg rating: 3.3/5 · Rank 5 of 31 (Best)

Ownership & Management

Owners

Prince, Derek

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Rollo, JefferyOfficer / DirectorCibc Bank USAManagerBalsamo, KrystalManagerBowers, CindyManagerCulp, RolandManager
Source: Medicare provider data

Contact

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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