Heritage Park Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 53 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (17 vs median 7)
- High staff turnover (54%)
Below average in CO · Meets national RN staffing standard · Below chain average · $38,365 in fines
What this means for your family
Heritage Park Care Center is highly regarded for its compassionate staff and effective therapy services, making it a strong candidate for recovery or long-term care. While the facility is generally well-maintained, families should be aware that some areas may feel older; we recommend touring the specific unit where your loved one will reside to ensure it meets your expectations.
Google Reviews
Google Reviews
53 reviews on Google“Heritage Park Care Center is widely praised by families for its attentive, compassionate staff and effective physical therapy department. While many visitors appreciate the welcoming atmosphere and recent improvements, some note that certain areas of the facility feel drab or outdated, and there are occasional concerns regarding facility maintenance and staffing visibility.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Effective on-site physical therapy
- Welcoming and helpful front desk
- Clean and well-maintained environment
Concerns
- Outdated or drab facility aesthetics (mentioned by 3 reviewers)
- Staff responsiveness or visibility issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on facility updates, are there any ongoing renovation plans to modernize the living spaces and common areas?
- 2With the current staffing levels, what strategies are in place to ensure that residents receive prompt attention when they use their call lights?
- 3I noticed the facility has had some recent regulatory challenges; what specific steps is the leadership team taking to address those findings and improve the overall quality of care?
- 4The physical therapy team receives great feedback—how do they coordinate with the nursing staff to ensure residents stay active throughout the rest of the day?
- 5What does the daily activity calendar look like, and how do you encourage residents to participate in social events to keep them engaged?
- 6In the event of a medical emergency, what is the protocol for notifying family members, and how is the transition to hospital care handled?
Personalized based on this facility's data
Key Review Excerpts
“The staff and care is is great! Always professional, happy to help and always attentive”
“I will always be so appreciative of the service my wife received while at heritage park. They were not only very professional, but I felt true compassion from all the staff.”
“We were very pleased to have a thoughtful, efficient transfer from the hospital. Everyone was great at communicating.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who fell and were seriously hurt
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems with neglect protection and dementia care, with families filing complaint reports that led to findings of inadequate abuse protection and vision/hearing services. Issues persist across multiple surveys in resident care, safety systems, and medication management, though the facility has corrected each deficiency when cited. Families should carefully evaluate current conditions given the pattern of 53 deficiencies across four surveys.
Aug 29, 2024Routine29
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 29, 2024Complaint1
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Jul 5, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Feb 9, 2023Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 26, 2021Routine12
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Aug 29, 2024
$25,990
Fine
Jul 5, 2023
$12,375
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
May 14, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 6, 2025Follow-upCleanReport
No deficiencies found during this inspection.
Jan 27, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Oct 24, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Oct 24, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Sep 18, 2024Routine
The Colorado Department of Public Safety conducted this survey in accordance with the Federal Register, Section 42 CFR 483.70(a). The initial comments (ID Prefix Tag # K 000) are informational only and a representation of the facility' s general characteristics. The facility is a one-story wood-frame structure, Type V (111), constructed on 5/12/87 and does not have a basement. The facility was licensed for 90 beds and is licensed to operate a port.. Through document review during the survey, it was determined that the facility failed to maintain the electrical systems in accordance with NFPA 99. This was evidenced by:1) Receptacle Testing (99 6.3.4.1): Provided, but not meeting NFPA 99 standardsNFPA 996.3.4.1.1Where hospital-grade receptacles are required at patient bed locations and in locations where deep sedation or general anesthesia is administered, testing shall be performed after initial in.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101 and 72. This was evidenced by:1) Fire Alarm Annual: 7.18.24 Integrity Fire Safety Services, + shows failed battery test+ Horn not working in the spa area+ strobe not working in west wing hall+ Missing devices for flow switches on the annual report2) Fire Alarm Semi-Annual: Not provided3) Fire Alarm Sensitivit.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 99, and 110. This was evidenced by:1) Emergency Power (101 9.1.3.1 & 110) Load bank test (Monthly)(110 8.4.1): Not done per NFPA 110 standards2) Battery Testing(Monthly specific gravity,weekly voltage)(110 8.3.7): Not provided3) EPS missing the emergency stopNFPA 110 8.4.1* EPSSs, including a.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, and 10. This was evidenced by:1) Portable Fire Extinguishers (Monthly/Annually)(101 19.3.5.12 & 10 7.2): Annual report from 7.30.24 indicated that Type K FE due for HydroNFPA 101 9.7.4.1* Where required by the provisions of another sectionof this Code, portable fire extinguishers .. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101. This was evidenced by:1) Fire Drills not done per NFPA 101 standardsNFPA 10119.7.1.6 Drills shall be conducted quarterly on each shift to familiarize facility personnel (nurses, interns, maintenance engineers, and administrative staff) with the signals and emergency action required under varied condit.. Through observation during the survey, it was determined that the facility failed to meet the means of egress requirements in accordance with NFPA 101. This was evidenced by:1) The gardener hall egress pathway to the public way missing proper illuminated signageNFPA 101 39.2.10 Marking of Means of Egress. Means of egress shall have signs in accordance with Section 7.10.NFPA 1017.10.1.5.1 Access to exits shall be marked by approved, readily visible sign.. Through observation during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 99 and NFPA 55. This was evidenced by:1) The oxygen trans-filling room needs mechanical ventilation 0-12" from the floor2) signage for full and empty containers NFPA 55 6.15.7.26.15.7.2 For gases that are heavier than air, exhaust shall be taken from a point within 12 in. (304.8 mm) of the floor.NFPA 99 11.5.2.3.1Transfil.. Through observation during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101 and NFPA 54. This was evidenced by:1) Gas valves on the dryer(s) not rated for more than 2000 feet elevation need high-elevation gas valvesNFPA 101 9.1.1 Gas. Equipment using gas and related gas piping shall be in accordance with NFPA 54, National Fuel Gas Code, or NFPA 58, Liquefied Petroleum Gas Code, unle..
Aug 29, 2024Other
A licensure survey was completed on 8/26/24 to 8/29/24. One deficiency was cited. Based on observation, record review and interviews, the facility failed to ensure one (#24) of three residents reviewed for weight loss out of 28 sample residents received the care and services necessary to meet their nutrition and hydration needs and to maintain their highest level of physical well-being. Resident #24 was admitted on 5/31/24 with a diagnosis of Alzheimer' s disease, dysphagia (difficulty swallowing), prediabetes and chronic kidney disease stage 3. On 7/16/24 the resident weighed 197 pounds (lbs) and on 8/29/24 the resident weighed 185 lbs. The resident lost 5.1% (10 lbs) of her body weight in 29 days. While nutritional interventions were initiated when a significant weight loss was identified on 7/12/24 (2 cal MedPass supplement), observations revealed the facility failed to promote the resident' s nutritional status by encouraging, and providing meals and snacks, documenting her intake of meals accurately and monitoring weekly weights. Findings include:I. Facility policy and procedureThe Weight policy, reviewed on 8/19/24 was provided by regional director of clinical services (RDCS) #2 on 8/29/24 at 2:35 p.m. It revealed in pertinent part, "Following a routine weighing schedule helps detect weight changes. Unless otherwise specified, a resident' s weight should be recorded at the time of admission, weekly for four weeks, and then monthly."A decrease in weight of 5% or more in a month or of more than 10% in 6 (six) months should be reported to the practitioner for further evaluation."II. Resident #24A. Resident statusResident #24, age greater than 65, was admitted on 5/3/21. According to the August 2024 computerized physician orders (CPO), diagnoses included Alzheimer' s disease, dysphagia, prediabetes and chronic kidney disease stage 3.According to the 8/5/24 facility assessment, the resident had severe cognitive impairments. Resident #24 was independent with eating. She required partial/moderate assistance with oral hygiene and was dependent on staff for all other activities of daily living (ADL). The facility assessment indicated the resident was pre..
Aug 29, 2024Complaint
A recertification survey with complaint #CO35421 and #CO37189 was completed on 8/26/24 to 8/29/24. Eighteen def.. An Emergency Preparedness survey was conducted from 8/26/24 to 8/29/24. No deficiencies were cited. Based on interviews and record review, the facility failed to ensure certified nurse aides (CNA) received at least 12 h.. Based on observation, record review and interviews, the facility failed to ensure one (#24) of three residents reviewe.. Based on observations, record review and interviews, the facility failed to consistently serve food that was palatable .. Based on observations, record review and interviews, the facility failed to ensure one (#24) of two residents reviewe.. Based on observations, record review and interviews, the facility failed to ensure proper treatment and assistive devi.. Based on observations, record review and interviews, the facility failed to ensure residents had the right to a dignifie.. Based on observations, record review and interviews, the facility failed to ensure staffing information was posted in .. Based on observations, record review and interviews, the facility failed to ensure that one (#241) of five residents ou.. Based on observations, record review and interviews, the facility failed to ensure that residents who entered the faci.. Based on observations, record review and interviews, the facility failed to ensure that three (#16, #14 and #17) of th.. Based on observations, record review and interviews, the facility failed to ensure two (#37 and #1) of two residents o.. Based on observations, record review and interviews, the facility failed to maintain an infection control program desi.. Based on observations, record review and interviews, the facility failed to store, prepare, distribute and serve food i.. Based on record review and interviews, the facility failed to complete a performance review of every nurse aide at l.. Based on record review and interviews, the facility failed to conduct a preadmission screening resident review (PASR.. Based on record review and interviews, the facility failed to ensure an effective quality assurance program to identif.. Based on record review and interviews, the facility failed to ensure four (#241, #242, #36, and #239) of five residents..
Ownership & Operations
Who Operates This Facility
Heritage Park Care Center
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 174 of 194
Ownership & Management
Owners
Colorado Medical Investors LLC
Owner · Organization
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit heritageparkcarecenterco.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Heritage Park Assisted Living
< 1 miAssisted Living · Carbondale, CO
Sopris Lodge at Carbondale
< 1 miAssisted Living · Carbondale, CO
Roaring Fork Senior Living
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Glenwood Springs Healthcare
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