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Nursing HomeMedicaid Investigative

Heritage Park Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1200 Village Rd, Carbondale, CO 8162390 bedsLicensed & Active
Source: CO CDPHE — view official record
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 53 Google reviews

5
4
3
2
1
Heritage Park Care Center Nursing Home in Carbondale, CO — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (17 vs median 7)
  • High staff turnover (54%)

Below average in CO · Meets national RN staffing standard · Below chain average · $38,365 in fines

Source: Medicare data

What this means for your family

Heritage Park Care Center is highly regarded for its compassionate staff and effective therapy services, making it a strong candidate for recovery or long-term care. While the facility is generally well-maintained, families should be aware that some areas may feel older; we recommend touring the specific unit where your loved one will reside to ensure it meets your expectations.

Google Reviews

Google Reviews

53 reviews on Google
Heritage Park Care Center is widely praised by families for its attentive, compassionate staff and effective physical therapy department. While many visitors appreciate the welcoming atmosphere and recent improvements, some note that certain areas of the facility feel drab or outdated, and there are occasional concerns regarding facility maintenance and staffing visibility.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean8.0Activities7.0MedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Attentive and compassionate nursing staff
  • Effective on-site physical therapy
  • Welcoming and helpful front desk
  • Clean and well-maintained environment

Concerns

  • Outdated or drab facility aesthetics (mentioned by 3 reviewers)
  • Staff responsiveness or visibility issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'16(2)5.01.0'20(2)1.05.0'23(18)4.94.8'25(53)5.0'26(1)

Distribution · 120 analyzed

5
104
4
6
3
3
2
1
1
6

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent focus on facility updates, are there any ongoing renovation plans to modernize the living spaces and common areas?
  • 2With the current staffing levels, what strategies are in place to ensure that residents receive prompt attention when they use their call lights?
  • 3I noticed the facility has had some recent regulatory challenges; what specific steps is the leadership team taking to address those findings and improve the overall quality of care?
  • 4The physical therapy team receives great feedback—how do they coordinate with the nursing staff to ensure residents stay active throughout the rest of the day?
  • 5What does the daily activity calendar look like, and how do you encourage residents to participate in social events to keep them engaged?
  • 6In the event of a medical emergency, what is the protocol for notifying family members, and how is the transition to hospital care handled?

Personalized based on this facility's data


Key Review Excerpts

The staff and care is is great! Always professional, happy to help and always attentive

Long-term resident's family · 2025★★★★★

I will always be so appreciative of the service my wife received while at heritage park. They were not only very professional, but I felt true compassion from all the staff.

Spouse of former resident · 2025★★★★★

We were very pleased to have a thoughtful, efficient transfer from the hospital. Everyone was great at communicating.

Family member · 2024★★★★★
Source: 53 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.98hrs
OK
Registered nurses for medical care
Total Nursing
3.59hrs
88%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.8%
Worse than Avg
Here
31.8%
US
19.4%
CO
21.7%
Garfield
19.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
93.4%
CO
93.6%
Garfield
87.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.1%
Mixed vs Avgs
Here
22.1%
US
15.5%
CO
20.0%
Garfield
30.6%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility9.9%
Worse than Avg
Here
9.9%
US
3.2%
CO
3.4%
Garfield
4.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.5%
Mixed vs Avgs
Here
17.5%
US
19.5%
CO
11.3%
Garfield
23.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.0%
Worse than Avg
Here
19.0%
US
14.4%
CO
13.8%
Garfield
13.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.6%
Better than Avg
Here
88.6%
US
81.8%
CO
76.3%
Garfield
65.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.3%
Better than Avg
Here
94.3%
US
79.8%
CO
75.6%
Garfield
71.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
1.6%
CO
1.5%
Garfield
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
2penalties
Well above state avg (8.8)
3 complaint-triggered
$38,365 in fines

This facility has recurring problems with neglect protection and dementia care, with families filing complaint reports that led to findings of inadequate abuse protection and vision/hearing services. Issues persist across multiple surveys in resident care, safety systems, and medication management, though the facility has corrected each deficiency when cited. Families should carefully evaluate current conditions given the pattern of 53 deficiencies across four surveys.

Aug 29, 2024Routine
29
0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0222Potential for harm · Widespread

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · Widespread

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · Widespread

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Aug 29, 2024Complaint
1
0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

Jul 5, 2023Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0744Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Feb 9, 2023Routine
9
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0744Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0886Potential for harm · PatternCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Oct 26, 2021Routine
12
0755Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Federal Penalties

Fine

Aug 29, 2024

$25,990

Fine

Jul 5, 2023

$12,375

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

10total
3deficiencies
May 14, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Feb 6, 2025Follow-up
CleanReport

No deficiencies found during this inspection.

Jan 27, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Oct 24, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Oct 24, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Sep 18, 2024Routine
N/A0000, 0293, 0345 and 6 more

The Colorado Department of Public Safety conducted this survey in accordance with the Federal Register, Section 42 CFR 483.70(a). The initial comments (ID Prefix Tag # K 000) are informational only and a representation of the facility' s general characteristics. The facility is a one-story wood-frame structure, Type V (111), constructed on 5/12/87 and does not have a basement. The facility was licensed for 90 beds and is licensed to operate a port.. Through document review during the survey, it was determined that the facility failed to maintain the electrical systems in accordance with NFPA 99. This was evidenced by:1) Receptacle Testing (99 6.3.4.1): Provided, but not meeting NFPA 99 standardsNFPA 996.3.4.1.1Where hospital-grade receptacles are required at patient bed locations and in locations where deep sedation or general anesthesia is administered, testing shall be performed after initial in.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101 and 72. This was evidenced by:1) Fire Alarm Annual: 7.18.24 Integrity Fire Safety Services, + shows failed battery test+ Horn not working in the spa area+ strobe not working in west wing hall+ Missing devices for flow switches on the annual report2) Fire Alarm Semi-Annual: Not provided3) Fire Alarm Sensitivit.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 99, and 110. This was evidenced by:1) Emergency Power (101 9.1.3.1 &amp; 110) Load bank test (Monthly)(110 8.4.1): Not done per NFPA 110 standards2) Battery Testing(Monthly specific gravity,weekly voltage)(110 8.3.7): Not provided3) EPS missing the emergency stopNFPA 110 8.4.1* EPSSs, including a.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, and 10. This was evidenced by:1) Portable Fire Extinguishers (Monthly/Annually)(101 19.3.5.12 &amp; 10 7.2): Annual report from 7.30.24 indicated that Type K FE due for HydroNFPA 101 9.7.4.1* Where required by the provisions of another sectionof this Code, portable fire extinguishers .. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101. This was evidenced by:1) Fire Drills not done per NFPA 101 standardsNFPA 10119.7.1.6 Drills shall be conducted quarterly on each shift to familiarize facility personnel (nurses, interns, maintenance engineers, and administrative staff) with the signals and emergency action required under varied condit.. Through observation during the survey, it was determined that the facility failed to meet the means of egress requirements in accordance with NFPA 101. This was evidenced by:1) The gardener hall egress pathway to the public way missing proper illuminated signageNFPA 101 39.2.10 Marking of Means of Egress. Means of egress shall have signs in accordance with Section 7.10.NFPA 1017.10.1.5.1 Access to exits shall be marked by approved, readily visible sign.. Through observation during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 99 and NFPA 55. This was evidenced by:1) The oxygen trans-filling room needs mechanical ventilation 0-12" from the floor2) signage for full and empty containers NFPA 55 6.15.7.26.15.7.2 For gases that are heavier than air, exhaust shall be taken from a point within 12 in. (304.8 mm) of the floor.NFPA 99 11.5.2.3.1Transfil.. Through observation during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101 and NFPA 54. This was evidenced by:1) Gas valves on the dryer(s) not rated for more than 2000 feet elevation need high-elevation gas valvesNFPA 101 9.1.1 Gas. Equipment using gas and related gas piping shall be in accordance with NFPA 54, National Fuel Gas Code, or NFPA 58, Liquefied Petroleum Gas Code, unle..

Aug 29, 2024Other
N/A0000 & 0709

A licensure survey was completed on 8/26/24 to 8/29/24. One deficiency was cited. Based on observation, record review and interviews, the facility failed to ensure one (#24) of three residents reviewed for weight loss out of 28 sample residents received the care and services necessary to meet their nutrition and hydration needs and to maintain their highest level of physical well-being. Resident #24 was admitted on 5/31/24 with a diagnosis of Alzheimer' s disease, dysphagia (difficulty swallowing), prediabetes and chronic kidney disease stage 3. On 7/16/24 the resident weighed 197 pounds (lbs) and on 8/29/24 the resident weighed 185 lbs. The resident lost 5.1% (10 lbs) of her body weight in 29 days. While nutritional interventions were initiated when a significant weight loss was identified on 7/12/24 (2 cal MedPass supplement), observations revealed the facility failed to promote the resident' s nutritional status by encouraging, and providing meals and snacks, documenting her intake of meals accurately and monitoring weekly weights. Findings include:I. Facility policy and procedureThe Weight policy, reviewed on 8/19/24 was provided by regional director of clinical services (RDCS) #2 on 8/29/24 at 2:35 p.m. It revealed in pertinent part, "Following a routine weighing schedule helps detect weight changes. Unless otherwise specified, a resident' s weight should be recorded at the time of admission, weekly for four weeks, and then monthly."A decrease in weight of 5% or more in a month or of more than 10% in 6 (six) months should be reported to the practitioner for further evaluation."II. Resident #24A. Resident statusResident #24, age greater than 65, was admitted on 5/3/21. According to the August 2024 computerized physician orders (CPO), diagnoses included Alzheimer' s disease, dysphagia, prediabetes and chronic kidney disease stage 3.According to the 8/5/24 facility assessment, the resident had severe cognitive impairments. Resident #24 was independent with eating. She required partial/moderate assistance with oral hygiene and was dependent on staff for all other activities of daily living (ADL). The facility assessment indicated the resident was pre..

Aug 29, 2024Complaint
N/A0000, 0550, 0645 and 15 more

A recertification survey with complaint #CO35421 and #CO37189 was completed on 8/26/24 to 8/29/24. Eighteen def.. An Emergency Preparedness survey was conducted from 8/26/24 to 8/29/24. No deficiencies were cited. Based on interviews and record review, the facility failed to ensure certified nurse aides (CNA) received at least 12 h.. Based on observation, record review and interviews, the facility failed to ensure one (#24) of three residents reviewe.. Based on observations, record review and interviews, the facility failed to consistently serve food that was palatable .. Based on observations, record review and interviews, the facility failed to ensure one (#24) of two residents reviewe.. Based on observations, record review and interviews, the facility failed to ensure proper treatment and assistive devi.. Based on observations, record review and interviews, the facility failed to ensure residents had the right to a dignifie.. Based on observations, record review and interviews, the facility failed to ensure staffing information was posted in .. Based on observations, record review and interviews, the facility failed to ensure that one (#241) of five residents ou.. Based on observations, record review and interviews, the facility failed to ensure that residents who entered the faci.. Based on observations, record review and interviews, the facility failed to ensure that three (#16, #14 and #17) of th.. Based on observations, record review and interviews, the facility failed to ensure two (#37 and #1) of two residents o.. Based on observations, record review and interviews, the facility failed to maintain an infection control program desi.. Based on observations, record review and interviews, the facility failed to store, prepare, distribute and serve food i.. Based on record review and interviews, the facility failed to complete a performance review of every nurse aide at l.. Based on record review and interviews, the facility failed to conduct a preadmission screening resident review (PASR.. Based on record review and interviews, the facility failed to ensure an effective quality assurance program to identif.. Based on record review and interviews, the facility failed to ensure four (#241, #242, #36, and #239) of five residents..

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heritage Park Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 174 of 194

Ownership & Management

Owners

Colorado Medical Investors LLC

Owner · Organization

100%

Preston, Forrest

Owner (parent company)

Key personnel

Brink, CrystalManaging Control - Governing BodyCox, SamanthaManaging Control - Governing BodySchmidt, DerekManaging Control - Governing BodyCross, CindyOfficer / DirectorHenry, TerryOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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