Conroe Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 156 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 8.0)
Below average in Texas · Below recommended RN staffing · Above average staffing · Below chain average · $12,860 in fines
What this means for your family
This facility is an excellent choice for rehabilitation and residents seeking high-quality social activities, particularly due to their standout therapy and activities teams. However, families must remain vigilant regarding weekend staffing and communication, as multiple reviewers have noted delays in response times and difficulty reaching management during off-hours.
Google Reviews
Google Reviews
156 reviews on Google“Conroe Health Care Center is highly regarded by many families for its exceptional rehabilitation services and a dedicated group of nursing staff members like Brandi and Celest. However, some families have reported serious concerns regarding medical neglect, slow response times to call lights, and inconsistent care during weekend shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Excellent rehabilitation and therapy services
- Engaging resident activities and events
- Clean and well-maintained facility
Concerns
- Slow response times to call lights and weekend staffing shortages (mentioned by 3 reviewers)
- Issues with medical neglect and hygiene maintenance (mentioned by 3 reviewers)
- Difficulties with communication and reaching staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 162 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to detailed reviews, often mentioning specific staff members and family members by name. However, for reviews without text, the owner relies heavily on repetitive templates that emphasize their nonprofit status and mission.
Questions for Your Tour
- 1I noticed you are very responsive to feedback from families online; how does the management team use resident and family input to improve daily care?
- 2With the high praise for your therapy services, can you tell me more about how the rehab team works with residents to meet their mobility goals?
- 3How do you ensure that call lights are answered promptly, especially during the weekends or during shift changes?
- 4What specific protocols are in place to ensure consistent hygiene care and medical attention for every resident throughout the day?
- 5What are some of the favorite activities or social events that residents currently participate in to stay engaged?
- 6How does the nursing team communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
Personalized based on this facility's data
Key Review Excerpts
“We cannot thank Celest, enough for the incredible care she provides to my family member. From day one, it was clear that this isn't just a job for her—it’s a calling.”
“The staff is top notch and it’s like being at the Ritz Carlton compared to the place I was in previously!”
“Brandi was an absolute joy to work with! She made sure my grandmother was well taken care of! All of the events that she planned were absolutely AMAZING!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Conroe Health Care Center has recurring deficiencies across multiple surveys, with one complaint filed by families that resulted in a respiratory care citation. The facility shows persistent issues with medication management, care planning and assessments, and fire safety systems, with some problems like smoke barrier construction appearing across multiple surveys. While all deficiencies have correction dates, the pattern of recurring medication and care planning issues warrants careful evaluation during visits.
Apr 11, 2025Routine15
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nov 14, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 1, 2024Routine7
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nov 9, 2022Routine5
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Nov 14, 2024
$12,860
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HSMTXCONROE LLC
DANIEL COHEN
Chain Affiliation
Health Services Management
16 facilities nationwide
Chain avg rating: 3.2/5 · Rank 8 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
156 reviews from families & visitors
Official Website
Visit conroehealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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