Heritage Manor Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 8.0)
- High staff turnover (57%)
- High RN turnover (75%)
Below average in MI · Critically understaffed (RN) · Abuse citation
What this means for your family
Given the consistent and severe reports of neglect, poor hygiene, and communication failures, we strongly advise families to exercise extreme caution. If you must consider this facility, we recommend daily in-person visits to monitor your loved one's condition and personal belongings, as multiple reviewers have highlighted significant lapses in basic care and security.
Google Reviews
Google Reviews
32 reviews on Google“Heritage Manor Nursing and Rehabilitation Center faces severe, consistent criticism regarding its cleanliness, patient care, and administrative responsiveness. Multiple reviewers report unsanitary conditions, including odors of urine and filthy carpets, alongside allegations of neglect, theft of personal belongings, and poor communication with families. While a small minority of reviews offer praise, the overwhelming majority of feedback describes a facility that families feel is unsafe and unprofessional.”
Quality Themes
Tap a score for detailsStrengths
- Occasional friendly staff interactions
- Availability of religious/worship activities
- Some repeat residents report positive experiences
Concerns
- Facility cleanliness and pervasive odors (mentioned by 8 reviewers)
- Unresponsive staff and difficulty reaching the facility by phone (mentioned by 6 reviewers)
- Theft or loss of patient clothing and personal items (mentioned by 5 reviewers)
- Neglect of basic patient needs (hygiene, hydration, medical attention) (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding facility maintenance, what specific protocols and schedules are currently in place to ensure consistent cleanliness and odor management throughout the halls and resident rooms?
- 2I noticed the facility offers religious and worship activities; could you walk me through how these are integrated into the weekly schedule and how residents are supported in attending them?
- 3To ensure my loved one's belongings are secure, what is your current process for labeling, tracking, and safeguarding personal items and clothing to prevent loss or misplacement?
- 4When we have questions about my family member’s care or need to reach a staff member, what is the most reliable way to ensure a prompt response, especially during evenings or weekends?
- 5With the current staffing levels, how does your team ensure that basic daily needs—such as hydration, hygiene assistance, and timely medication administration—are consistently met for every resident?
- 6In the event of a medical concern or an emergency, what is your facility's specific protocol for communicating with family members and coordinating with local medical services?
Personalized based on this facility's data
Key Review Excerpts
“The elevators reaked of urine. The windows looked liked they haven't been treated since who knows. My father was there for two weeks and it was the worst two weeks of his life.”
“My brother is in ICU with dehydration covid under nourished and a failed kidney! My nephew went back to get his clothes they're all gone!”
“The women at the front desk barely acknowledge you and speak; unprofessional. This place is old, dirty and run down. Please visit your family on a daily basis, call and check in.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Manor shows recurring safety and compliance issues across multiple surveys, with families filing 16 complaints triggering inspections. The facility has persistent problems with fire safety systems, electrical equipment, and emergency preparedness that appear repeatedly despite corrections. Recent complaints involved medication errors, resident abuse investigations, and inadequate nutrition, though all documented deficiencies have correction dates.
Mar 6, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 4, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 31, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jun 25, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
May 19, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Dec 20, 2024Routine33
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Payment Denial
Apr 24, 2024
6-day denial
Payment Denial
Nov 1, 2023
25-day denial
Ownership & Operations
Who Operates This Facility
Heritage Manor Nursing and Rehabilitation Center
for profit
Chain Affiliation
Pioneer Healthcare Management
9 facilities nationwide
Chain avg rating: 2.5/5 · Rank 6 of 8
Ownership & Management
Owners
Uddin, Fahim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit legacyhcm.com
Medicare data downloads
Original nursing home datasets
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