Heritage House Rehabilitation & Health Care Center
Strong Medicare quality ratings; families often praise clean, odor-free facility environment. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
Heritage House is highly regarded for its clean environment and effective rehabilitation services, making it a strong candidate for post-hospital recovery. While most families report excellent care, you may want to observe the front desk interactions during your tour, as a few reviewers noted concerns regarding staff professionalism in that area.
Google Reviews
Google Reviews
30 reviews on Google“Heritage House Rehabilitation & Health Care Center receives consistent praise for its cleanliness, attentive nursing staff, and effective rehabilitation programs. While most families report high satisfaction with the care and compassion shown to their loved ones, a small minority of reviewers have noted concerns regarding staff professionalism and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, odor-free facility environment
- Compassionate and attentive nursing staff
- Effective rehabilitation and therapy programs
- Proactive management and leadership
Concerns
- Rude or unprofessional staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given your 5-star CMS health inspection rating, what specific protocols do you have in place to maintain such high standards of cleanliness and care?
- 2I noticed your management team is active in responding to feedback online; how does that culture of open communication translate into how you handle family concerns in person?
- 3With a 2-star staffing rating, could you explain how you ensure that residents receive consistent, one-on-one attention throughout the day and night?
- 4We want to ensure our loved one feels respected at all times; what training do you provide your team to ensure every interaction remains professional and compassionate?
- 5What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage participation?
- 6In the event of a medical emergency, what is the immediate process for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The building is clean! I walk in and there are no odors. Residents are participating in activities and genuinely seem happy. The staff are caring and even the leaders are friendly and interacting with residents and families.”
“The staff is very helpful during a stressful time in a person's life. My mom has stayed at Heritage a few times for rehab after a hospital stay and she always comes out in better shape than when she went in.”
“From my first day at Heritage House to today when I get to go home I have had a great experience. From the Administrator down everyone has been attentive and very presentable. The staff works together and are all willing to help each other and the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Two families filed complaints in 2025 about daily care assistance and pain management, indicating potential ongoing care concerns. The facility shows recurring issues with daily care assistance (appearing in multiple surveys), infection control, and fire safety violations. While all deficiencies have reported correction dates, the pattern of repeated problems with basic resident care and the recent complaints warrant careful consideration during your visit.
Jan 23, 2026Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jan 27, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jan 27, 2025Routine2
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nov 17, 2023Routine4
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Heritage House Rehabilitation & Health Care Center
government
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 24 of 91 (Best)
Ownership & Management
Owners
Henry County Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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