Caroleton Healthcare Center
Strong Medicare quality ratings; families often praise attentive and caring nursing staff. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and effective management, making it a strong candidate for those prioritizing a family-like atmosphere. However, because of past reports regarding delayed assistance, we strongly recommend asking the administration specifically about their current call-light response times and how they ensure resident safety during toileting.
Google Reviews
Google Reviews
10 reviews on Google“Caroleton Healthcare Center is a smaller, intimate facility that receives high praise for its attentive, caring staff and effective management team. While reviewers acknowledge the building's older appearance, they emphasize that the quality of care and communication outweigh aesthetic concerns. However, past reports of significant neglect regarding patient assistance and mobility safety indicate a need for families to verify current staffing protocols.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Strong, responsive management team
- Clean and well-maintained environment
- Effective communication with families and external providers
Concerns
- Significant delays in responding to patient call lights or toileting assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given your 5-star rating for health inspections, what specific protocols do you have in place to maintain such a high standard of cleanliness and care?
- 2I noticed your staffing rating is a 3/5; could you explain how you manage staffing levels to ensure residents receive timely assistance when they use their call lights?
- 3Since your team is known for being responsive, what is the typical process for a family member to receive updates or communicate with the nursing staff regarding a resident's daily needs?
- 4With a capacity of 50 residents, how do you foster a sense of community and what does a typical daily activity schedule look like for someone living here?
- 5How does your nursing team handle medical emergencies or sudden changes in a resident's health status during the overnight hours?
- 6What steps does your management team take to ensure that toileting assistance and personal care needs are met promptly throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“Look past the older appearance of the building, and understand a smaller home is more family like and the staff is what really counts.”
“As a hospice nurse, I am in and out of facility often. A smaller facility, however staff are extremely friendly and helpful. Great communication.”
“Several time she was left on the toilet for 45 minutes at a time to the point she would try to get up and fall down. This happend 3 times.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Caroleton Healthcare Center has persistent safety deficiencies across all three federal surveys, primarily in fire safety systems, building maintenance, and emergency preparedness. Issues include blocked exits, faulty sprinkler systems, electrical problems, and improper fire barriers that have recurred multiple times. While the facility reports correcting each deficiency, the pattern of repeated violations in critical safety areas suggests ongoing maintenance challenges that families should carefully consider.
Apr 24, 2026Routine12
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Apr 3, 2025Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 1, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Caroleton Healthcare Center
for profit
Chain Affiliation
Communicare Health
121 facilities nationwide
Chain avg rating: 2.8/5 · Rank 7 of 121 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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