Heritage House at the Market
Families consistently rate this highly — reviewers highlight long-standing presence in the community. Schedule a visit to confirm the fit.
based on 6 Google reviews

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What this means for your family
Because the available reviews are mostly empty star ratings, it is difficult to gauge the current quality of care. We recommend scheduling an in-person tour to assess staff engagement yourself, as the most recent detailed review suggests potential issues with the admissions team's professionalism.
Google Reviews
Google Reviews
6 reviews on Google“Heritage House at the Market lacks sufficient descriptive feedback to provide a comprehensive assessment of its daily operations. While several older reviews provided five-star ratings without comments, the most recent feedback from 2024 describes a negative experience with the admissions process, citing a lack of engagement from staff.”
Quality Themes
Tap a score for detailsStrengths
- Long-standing presence in the community
- High volume of historical positive ratings
Concerns
- Unprofessional or disinterested admissions staff
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's long-standing history in the community, how do you integrate that local heritage into the residents' daily social activities?
- 2I noticed there have been some recent changes in the admissions process; could you walk me through how your team ensures clear and consistent communication with families once a resident moves in?
- 3What specific training or support programs do you have in place to ensure the staff remains engaged and attentive to the individual needs of all 64 residents?
- 4Since you have been a staple in this neighborhood for a long time, how do you balance maintaining those traditions with modernizing your approach to resident care?
- 5Could you explain your protocol for handling medical emergencies and how you keep family members updated during those urgent situations?
- 6What steps are you taking to improve the responsiveness of your administrative team so that families feel well-supported throughout their loved one's stay?
Personalized based on this facility's data
Key Review Excerpts
“Bad vibes! I went in to talk about admissions and met with a lackluster and disinterested older lady. I can guarantee that she doesn't want anyone coming to this place. Avoid this place to save your loved ones!”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jan 26, 2026Inspection
There is also a cover letter document included which confirms these deficiencies were corrected by 2026-03-12 (Compliance Determination 74090).; Facility administrator signed attestation statements dated 2/2/26 and 2/27/26.
Facility failed to assess the ability of Resident 6 to independently manage medications, despite the resident using a nebulizer and inhaler.
Negotiated Service Agreements (NSAs) for Residents 3, 5, and 6 failed to include necessary care plans for blood thinner management and diabetic management.
Facility failed to notify physicians or evaluate the clinical impact of medication refusals for 5 of 5 sampled residents (Residents 1, 2, 3, 5, and 7).
Facility failed to ensure staff were screened for tuberculosis within three days of employment.
1 of 3 sampled staff members (Staff B) did not have documentation of a Tuberculosis screening test within three days of hire, potentially exposing 55 residents.
The facility failed to maintain carpet cleanliness and safety in 3 of 3 sampled resident apartments (Residents 5, 9, and 10), with instances of heavy staining, urine odor, and a wood scrap with a nail at the entrance.
Oct 9, 2025FireCleanReport
All violations noted during previous related inspection(s) have been corrected.
Sep 23, 2025Fire
Approval Status: Disapproved. Next inspection scheduled on or after 10/23/2025.
In the dining room outside of kitchen entrance, the sprinkler head was loaded.
The report had deficiencies noted and the fire alarm panel had an active trouble signal.
The facility was unable to provide the heat test report.
Deficiencies found on report; recall on elevator had not been performed due to other elevator issues.
Jul 16, 2024Inspection
A follow-up inspection letter dated after the primary report indicates that by 09/12/2024, the facility met all licensing requirements and previous deficiencies were corrected.; Page 3 of 3; signed by Jamie Singer.
Facility failed to document a plan to monitor and address potential side effects for 3 residents on anticoagulant/aspirin therapy.
Facility failed to store TB testing records on-site.
Facility failed to ensure 5 of 7 sampled residents or their representatives signed their Assessment/Negotiated Service Plan (A/NSA).
Facility failed to maintain a current MTSW/CLIA waiver certificate and failed to display results of the previous full inspection.
Facility failed to ensure safe medication administration systems; missing vital signs, signatures, and documentation of meds (missed/refused/held) for multiple residents.
Jul 9, 2024Investigation
This document covers multiple complaint investigations (132070, 131522, 127579, 124529, 132578, 133579) as noted in the statement of deficiencies.
The facility failed to retain and have available for review a Resident Service Plan (RSP) for one resident.
Jul 3, 2023Fire13Report
Inspection on 5/23/2023 resulted in 'Disapproved' status. A subsequent visit on 7/3/2023 indicates that all violations noted during previous inspection(s) have been corrected.
Power strip plugged into another power strip in the Executive office.
Annual inspection of fire-resistance-rated construction paperwork not provided.
Penetrations found in the ceiling in the main hall outside the 3rd floor storage, in the gift shop, and in the PPE room.
Stairwell door on the second floor will not latch.
Quarterly inspection paperwork for sprinkler system not provided.
Missing documentation for Safety Team deficiencies and system above the deep fryer (Gaylord 19046) needing testing/replacement.
Sensitivity testing documentation not provided.
Carbon Monoxide Alarms and Detectors testing and maintenance documentation not provided.
Emergency lighting not working by room 310 (3rd floor stairwell), room 02 (2nd floor), and in the sun room.
Fire alarm circuit breaker in the electrical room is missing the required locking device.
Fire/smoke damper 4-year inspection paperwork not provided.
Fire door annual inspection paperwork not provided.
Facility cannot provide documentation for twelve planned and unannounced fire drills in the previous 12 months.
Mar 24, 2023Inspection
Follow-up inspection on 05/10/2023 found no deficiencies and confirmed correction of items from compliance determinations 23771 and 21451.
Facility failed to keep required personnel documentation on-site for 2 of 5 sampled staff (background checks unavailable for review).
Facility failed to ensure background checks were completed as terms of employment for 2 of 5 sampled staff.
Facility failed to ensure employees maintained updated CPR and First Aid training for 2 of 5 sampled staff.
Facility failed to maintain hot water temperatures between 105 F and 120 F in 2 common restrooms; temperatures measured 59.3 F and 60.1 F.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit providence.org
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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