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Assisted Living

Heritage House at the Market

Families consistently rate this highly — reviewers highlight long-standing presence in the community. Schedule a visit to confirm the fit.

1533 Western Avenue, Seattle Waterfront · Seattle, WA 9810164 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.3/5

based on 6 Google reviews

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Heritage House at the Market Assisted Living in Seattle, WA — Street View
Street View

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What this means for your family

Because the available reviews are mostly empty star ratings, it is difficult to gauge the current quality of care. We recommend scheduling an in-person tour to assess staff engagement yourself, as the most recent detailed review suggests potential issues with the admissions team's professionalism.

Google Reviews

Google Reviews

6 reviews on Google
Heritage House at the Market lacks sufficient descriptive feedback to provide a comprehensive assessment of its daily operations. While several older reviews provided five-star ratings without comments, the most recent feedback from 2024 describes a negative experience with the admissions process, citing a lack of engagement from staff.

Quality Themes

Tap a score for details
FoodN/AStaff2.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Long-standing presence in the community
  • High volume of historical positive ratings

Concerns

  • Unprofessional or disinterested admissions staff

Rating Trends

Tap a year to see what changed

2345.02018(1)5.02019(2)1.02024(1)5.02025(1)5.02026(1)

Distribution · 6 analyzed

5
5
4
0
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1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's long-standing history in the community, how do you integrate that local heritage into the residents' daily social activities?
  • 2I noticed there have been some recent changes in the admissions process; could you walk me through how your team ensures clear and consistent communication with families once a resident moves in?
  • 3What specific training or support programs do you have in place to ensure the staff remains engaged and attentive to the individual needs of all 64 residents?
  • 4Since you have been a staple in this neighborhood for a long time, how do you balance maintaining those traditions with modernizing your approach to resident care?
  • 5Could you explain your protocol for handling medical emergencies and how you keep family members updated during those urgent situations?
  • 6What steps are you taking to improve the responsiveness of your administrative team so that families feel well-supported throughout their loved one's stay?

Personalized based on this facility's data


Key Review Excerpts

Bad vibes! I went in to talk about admissions and met with a lackluster and disinterested older lady. I can guarantee that she doesn't want anyone coming to this place. Avoid this place to save your loved ones!

Prospective family member · 2024☆☆☆☆
Source: 6 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

7total
33deficiencies
Jan 26, 2026Inspection

There is also a cover letter document included which confirms these deficiencies were corrected by 2026-03-12 (Compliance Determination 74090).; Facility administrator signed attestation statements dated 2/2/26 and 2/27/26.

Full assessment topicsWAC 388-78A-2090Corrected Feb 27, 2026

Facility failed to assess the ability of Resident 6 to independently manage medications, despite the resident using a nebulizer and inhaler.

Negotiated service agreement contentsWAC 388-78A-2140Corrected Feb 27, 2026

Negotiated Service Agreements (NSAs) for Residents 3, 5, and 6 failed to include necessary care plans for blood thinner management and diabetic management.

Medication refusalWAC 388-78A-2230Corrected Feb 27, 2026

Facility failed to notify physicians or evaluate the clinical impact of medication refusals for 5 of 5 sampled residents (Residents 1, 2, 3, 5, and 7).

Tuberculosis Testing RequiredWAC 388-78A-2480

Facility failed to ensure staff were screened for tuberculosis within three days of employment.

Tuberculosis screening

1 of 3 sampled staff members (Staff B) did not have documentation of a Tuberculosis screening test within three days of hire, potentially exposing 55 residents.

Resident unit furnishingsWAC 388-78A-3011

The facility failed to maintain carpet cleanliness and safety in 3 of 3 sampled resident apartments (Residents 5, 9, and 10), with instances of heavy staining, urine odor, and a wood scrap with a nail at the entrance.

Oct 9, 2025Fire
CleanReport

All violations noted during previous related inspection(s) have been corrected.

Sep 23, 2025Fire

Approval Status: Disapproved. Next inspection scheduled on or after 10/23/2025.

Sprinkler systems shall be tested and maintainedIFC 903.5 2021

In the dining room outside of kitchen entrance, the sprinkler head was loaded.

Automatic fire-extinguishing systems serviceIFC 904.13.5.2 2021

The report had deficiencies noted and the fire alarm panel had an active trouble signal.

Fusible Link MaintenanceIFC 904.5.2 2021

The facility was unable to provide the heat test report.

Inspection, Testing and MaintenanceIFC 907.8 2021

Deficiencies found on report; recall on elevator had not been performed due to other elevator issues.

Jul 16, 2024Inspection

A follow-up inspection letter dated after the primary report indicates that by 09/12/2024, the facility met all licensing requirements and previous deficiencies were corrected.; Page 3 of 3; signed by Jamie Singer.

Negotiated service agreement contentsWAC 388-78A-2140Corrected Aug 30, 2024

Facility failed to document a plan to monitor and address potential side effects for 3 residents on anticoagulant/aspirin therapy.

Tuberculosis Test recordsWAC 388-78A-2489

Facility failed to store TB testing records on-site.

Signing negotiated service agreementWAC 388-78A-2150Corrected Aug 30, 2024

Facility failed to ensure 5 of 7 sampled residents or their representatives signed their Assessment/Negotiated Service Plan (A/NSA).

Licensee's responsibilitiesWAC 388-78A-2730Corrected Aug 30, 2024

Facility failed to maintain a current MTSW/CLIA waiver certificate and failed to display results of the previous full inspection.

Medication servicesWAC 388-78A-2210

Facility failed to ensure safe medication administration systems; missing vital signs, signatures, and documentation of meds (missed/refused/held) for multiple residents.

Jul 9, 2024Investigation

This document covers multiple complaint investigations (132070, 131522, 127579, 124529, 132578, 133579) as noted in the statement of deficiencies.

Record retentionWAC 388-78A-2420Corrected Aug 1, 2024

The facility failed to retain and have available for review a Resident Service Plan (RSP) for one resident.

Jul 3, 2023Fire

Inspection on 5/23/2023 resulted in 'Disapproved' status. A subsequent visit on 7/3/2023 indicates that all violations noted during previous inspection(s) have been corrected.

Power SupplyIFC 604.4.2 2018

Power strip plugged into another power strip in the Executive office.

Owner's ResponsibilityIFC 701.6 2018 WAC 51-54A

Annual inspection of fire-resistance-rated construction paperwork not provided.

Penetrations - Maintaining ProtectionIFC 703.1 2018

Penetrations found in the ceiling in the main hall outside the 3rd floor storage, in the gift shop, and in the PPE room.

Door OperationIFC 705.2.4 2018

Stairwell door on the second floor will not latch.

Testing and MaintenanceIFC 903.5 2009, 2012, 2015, 2018

Quarterly inspection paperwork for sprinkler system not provided.

Extinguishing System ServiceIFC 904.12.5.2 2018Corrected Jul 5, 2023

Missing documentation for Safety Team deficiencies and system above the deep fryer (Gaylord 19046) needing testing/replacement.

Smoke Detector SensitivityIFC 907.8.3 2012, 2015, 2018

Sensitivity testing documentation not provided.

MaintenanceIFC 915.6 2018

Carbon Monoxide Alarms and Detectors testing and maintenance documentation not provided.

Emergency Lighting Equipment Inspection and TestingIFC 1031.10 2018

Emergency lighting not working by room 310 (3rd floor stairwell), room 02 (2nd floor), and in the sun room.

Circuit identification and AccessibilityNFPA 72 10.6.5.4

Fire alarm circuit breaker in the electrical room is missing the required locking device.

NFPA 80 Fire /Smoke Dampers Inspection and TestingIFC 706.1/NFPA 80 19.5.1

Fire/smoke damper 4-year inspection paperwork not provided.

NFPA 80 Fire Door Inspection and TestingIFC 705.2/NFPA 80 5.2

Fire door annual inspection paperwork not provided.

Fire DrillsWAC 212-12-044

Facility cannot provide documentation for twelve planned and unannounced fire drills in the previous 12 months.

Mar 24, 2023Inspection

Follow-up inspection on 05/10/2023 found no deficiencies and confirmed correction of items from compliance determinations 23771 and 21451.

Staff documentationWAC 388-78A-2450

Facility failed to keep required personnel documentation on-site for 2 of 5 sampled staff (background checks unavailable for review).

Background checks processWAC 388-78A-2464

Facility failed to ensure background checks were completed as terms of employment for 2 of 5 sampled staff.

Training and home care aide certification requirementsWAC 388-78A-2474

Facility failed to ensure employees maintained updated CPR and First Aid training for 2 of 5 sampled staff.

Water supplyWAC 388-78A-2950Corrected Apr 21, 2023

Facility failed to maintain hot water temperatures between 105 F and 120 F in 2 common restrooms; temperatures measured 59.3 F and 60.1 F.

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References & Resources

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