Heritage Hills Living & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (16 vs median 6.0)
Bottom 25% in OK · Critically understaffed (RN) · $73,288 in fines · Abuse citation
What this means for your family
Given the consistent and severe reports of poor hygiene, medical neglect, and administrative unresponsiveness, this facility presents significant risks. We strongly advise families to look elsewhere, as multiple reviewers have documented dangerous conditions and a lack of basic care for residents.
Google Reviews
Google Reviews
24 reviews on Google“Heritage Hills Living & Rehabilitation Center faces severe and consistent criticism regarding cleanliness, hygiene, and administrative responsiveness. Multiple families report issues ranging from facility odors and pest concerns to neglect in medical care and poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Occasional instances of compassionate dietary staff
- Some staff members noted as caring by visitors
Concerns
- Filthy facility conditions and pervasive odors (mentioned by 4 reviewers)
- Poor administrative communication and unresponsiveness (mentioned by 3 reviewers)
- Neglect of medical care and hygiene (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1What specific steps is the facility taking to improve the cleanliness of the resident rooms and common areas?
- 2How does the administration ensure that families are kept informed and updated on their loved one's care plan?
- 3Could you tell me more about how the nursing team manages medication schedules and monitors for any changes in health?
- 4What is the process for responding to medical emergencies or sudden changes in a resident's condition during the night?
- 5I've heard some wonderful things about the compassion of your dietary team; could you tell me more about the daily meal service and dining experience?
- 6What kind of daily activities or social programs are available to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The second you walk in you're hit with the strong smell of urine, and it gets worse as you walk through the halls. These poor clients are being abused by lack of hygiene and lack of proper medical attention.”
“The administrative do not answer the phone lines and if they do you might get hung up on. If you have concerns or questions, it will be difficult to speak with someone at this place.”
“My husband was diabetic and when they checked his blood sugar, they kept using the same spot on the same finger AFTER he asked them not to. His finger became infected and he lost some of the meat off his finger just because they didn't listen.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
6
measures
6
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Hills has a concerning pattern of families filing 19 complaints that triggered federal inspections, with recurring issues in resident safety, medication management, and care planning. The facility has struggled with protecting residents from abuse and neglect across multiple surveys, including recent complaints in 2024. While all deficiencies show correction dates, the persistent nature of safety violations and high complaint volume warrant careful consideration during any visit.
Nov 24, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 30, 2025Complaint5
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 27, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Oct 31, 2024Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 31, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 12, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Oct 31, 2024
$73,288
Payment Denial
Oct 31, 2024
2-day denial
Ownership & Operations
Who Operates This Facility
Heritage Hills Living & Rehabilitation Center
for profit
Ownership & Management
Owners
1996 Revocable Trust of Charles F Hardy III
Owner · Organization
1996 Revocable Trust of Patricia Hardy
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Mcalester Nursing & Rehab
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Walnut Grove Care & Rehab Center
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