Mitchell Care & Rehab Center
Strong Medicare quality ratings; families often praise kind and compassionate nursing staff. Still worth an in-person visit.
based on 19 Google reviews
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What this means for your family
While some families report positive, compassionate care, the facility has a pattern of severe communication and hygiene issues that cannot be ignored. If you consider this facility, we strongly recommend unannounced visits at different times of the day and a thorough review of their billing and medical coordination processes to ensure they meet your loved one's needs.
Google Reviews
Google Reviews
19 reviews on Google“Mitchell Care & Rehab Center receives highly polarized feedback, with recent reviews highlighting a stark divide between experiences of compassionate care and severe neglect. While some families praise the staff for their kindness and attention, others report alarming issues including poor hygiene, lack of communication, and inadequate medical oversight. Prospective families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Kind and compassionate nursing staff
- Attentive care for long-term residents
- Clean environment reported by some families
Concerns
- Poor communication and difficulty reaching staff (mentioned by 3 reviewers)
- Inadequate hygiene and cleanliness in patient areas (mentioned by 2 reviewers)
- Neglect of basic patient needs and medical equipment (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the kindness and compassion of your nursing staff; how do you foster that culture of care among the team?
- 2What specific protocols do you have in place to ensure medication management is handled accurately and consistently for every resident?
- 3How does the facility manage communication with families to ensure we are always kept up-to-date on our loved one's well-being?
- 4Could you walk us through your daily cleaning and housekeeping schedule to ensure the resident areas stay fresh and hygienic?
- 5In the event of a medical emergency during the night, what is the immediate process for getting care and notifying the family?
- 6What kind of daily activities or social programs do you offer to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My husband has been at Mitchell Manor for three years and we are now moving to Shawnee. No one has been kinder and more attended to him than the people at Mitchell Manor .even the administrator came out to wish us goodbye.”
“I was there 3 hrs before I used his call light. He had clogged suction machine in his mouth all night. Covered in puke, trash on floor, marks on wall from his lil puke stained hands where he tried to reach call light.”
“Major lack of communication. A lack of letting me know what the individual needs and it has them doing without. I am not happy. 4500 to 6k a month should get better communication and care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mitchell Care & Rehab Center has faced multiple family complaints triggering 6 of its 16 deficiencies, including serious concerns about abuse protection, accident prevention, and resident rights. The facility has had recurring issues with care planning and assessment, resident rights, and quality of life concerns across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration.
Mar 27, 2025Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 5, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 23, 2024Complaint1
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nov 30, 2023Routine5
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Ownership & Operations
Who Operates This Facility
Mitchell Care & Rehab Center
for profit
Chain Affiliation
Mgm Healthcare
32 facilities nationwide
Chain avg rating: 2.2/5 · Rank 2 of 30 (Best)
Ownership & Management
Owners
Ok Snf Holdings, LLC
Owner · Organization
Ok Snf Investments, LLC
Owner · Organization
Jfb Ok Trust
Owner (parent company) · Organization
Southeast Ventures Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit mgmhealthcare.com
Medicare data downloads
Original nursing home datasets
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