Heritage Hall Wise
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 21 Google reviews
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What this means for your family
While some families report positive experiences with the facility's hospice and nursing staff, there are recurring, serious allegations regarding medical negligence and slow response times. We strongly advise you to conduct an unannounced visit and specifically ask about their protocols for wound care and nurse-to-patient ratios during night and weekend shifts.
Google Reviews
Google Reviews
21 reviews on Google“Heritage Hall Wise receives highly polarized feedback, with some families praising the compassionate staff and quality of care, while others report severe neglect and unprofessional behavior. Critical concerns include reports of poor wound care, medication management issues, and staff being dismissive or rude to residents. Potential families should be aware of these significant inconsistencies in care standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Strong support during hospice transitions
- Clean and well-maintained facility environment
Concerns
- Staff neglect and slow response to call lights (mentioned by 3 reviewers)
- Rude or unprofessional staff behavior (mentioned by 4 reviewers)
- Poor wound care and infection management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, could you walk me through how you manage call light response times to ensure residents receive timely assistance?
- 2I noticed that communication is a high priority for families; what is the standard process for keeping us updated on changes in my loved one's health or medication adjustments?
- 3How does your nursing team coordinate care to ensure consistent wound management and infection prevention for residents with complex medical needs?
- 4I’ve heard wonderful things about your team's compassion during hospice transitions; how do you foster that same level of warmth and professionalism in daily interactions with all residents?
- 5What specific steps are you taking to ensure that staff training emphasizes professional, respectful communication with both residents and their visiting family members?
- 6Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and socially connected within the facility?
Personalized based on this facility's data
Key Review Excerpts
“He loved all of the staff. When he became so sick before he passed away he told the hospital he wanted to come back to wise heritage hall to his people who loved him instead of staying in the hospital with hospice.”
“Patients that are bedridden have to wait 60 minutes or more before call is answered. Most staff are friendly & do try. But to many patients per person taking care of them.”
“They let the foot get infected now she is in the er with bone infection threw her body... the nursing home was given instructions on giving her antibiotics and keeping her wounds clean the shape she is in now didn't happen overnight.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
3
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents who fell and were seriously hurt
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Hall Wise shows a pattern of recurring issues across multiple care areas that families should consider carefully. The facility has had repeated deficiencies in medication management, care planning and assessment, and treatment quality across all three surveys from 2019 to 2024. While all violations have been corrected, the persistence of problems with respiratory care, medication errors, and care plan development suggests ongoing quality control challenges that warrant thorough discussion during any visit.
Aug 1, 2024Routine3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 16, 2021Routine12
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Sep 26, 2019Routine9
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Heritage Hall Wise
for profit
Chain Affiliation
Heritage Hall
16 facilities nationwide
Chain avg rating: 3.9/5 · Rank 11 of 16
Ownership & Management
Owners
American Healthcare LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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