Heritage Estates
Families consistently rate this highly — reviewers highlight warm and caring staff. Schedule a visit to confirm the fit.
based on 42 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize high-quality dining and a vibrant social calendar, as these are its standout features. The staff's proactive nature in monitoring resident well-being is a significant advantage. While the vast majority of reviews are glowing, you may want to ask how the facility addresses specific grievances to ensure your concerns would be handled with the same care seen in other reviews.
Google Reviews
Google Reviews
42 reviews on Google“Heritage Estates is highly regarded by residents and families for its warm, family-like atmosphere and exceptional staff attentiveness. Reviewers frequently praise the high-quality, cooked-to-order dining and the variety of engaging social activities available. While the community is generally seen as a peaceful and clean environment, there is a single instance of a negative experience that warrants a follow-up inquiry during your tour.”
Quality Themes
Tap a score for detailsStrengths
- Warm and caring staff
- High-quality, cooked-to-order dining
- Engaging and creative resident activities
- Clean and well-maintained grounds
- Peaceful and inviting atmosphere
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses to detailed reviews, often mirroring the reviewer's specific sentiments. However, they rely on a repetitive template for short, textless 4-star reviews.
Questions for Your Tour
- 1I noticed how much people appreciate the cooked-to-order dining here; could you tell me more about how the meal service works for residents?
- 2The grounds look so peaceful and well-maintained; what kind of outdoor or creative activities are available for residents to enjoy during the week?
- 3Since the community is such a cozy size, how does the staff ensure everyone gets personalized attention during medical or care transitions?
- 4We've heard wonderful things about the warmth of your team; how do you foster that culture of care among the staff members?
- 5In the event of a medical emergency after hours, what is the specific protocol for getting immediate assistance for a resident?
- 6I saw that the management engages with the community online; how does the leadership team stay involved with the day-to-day well-being of the residents?
Personalized based on this facility's data
Key Review Excerpts
“The food is cooked to order and of much higher quality than similar communities. There are tons of activities. Can't say enough good things about them.”
“My mom lives at Heritage Estates and loves it. She has made many wonderful friends there. The staff is friendly and caring. When my mom had fallen, they checked on her immediately afterwards because she had not checked in that day.”
“A 5-star restaurant (truly great food!). Clean, well-taken care of grounds and facility.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Oct 22, 2025OtherClean
The facility underwent a Case Management visit following an incident report. The Licensing Program Analyst reviewed the resident's file and interviewed staff and the resident. No deficiencies were cited during this inspection visit.
Sep 10, 2025OtherClean
The facility underwent a Case Management visit following an incident report. The Licensing Program Analyst reviewed the resident's file and interviewed staff regarding an unwitnessed fall. No deficiencies were cited during this inspection visit.
Jul 16, 2025InspectionClean
The facility underwent a required annual inspection on July 16, 2025. The inspection covered general areas, resident/staff files, and safety equipment. No deficiencies were cited during this visit.
Feb 26, 2025OtherClean
This report details two separate complaint investigations conducted on February 26, 2025. In the first investigation, allegations regarding medication mismanagement and failure to notify representatives were found to be unsubstantiated. In the second investigation, allegations concerning staff neglect and failure to follow infectious control procedures were found to be unfounded.
Feb 26, 2025ComplaintClean
This report details two separate complaint investigations conducted on February 26, 2025. In the first investigation, allegations regarding medication mismanagement and failure to notify representatives were found to be unsubstantiated. In the second investigation, allegations concerning staff neglect and failure to follow infectious control procedures were found to be unfounded.
Dec 27, 2024ComplaintClean
The case management visit identified a significant deficiency related to staffing levels and response times. Specifically, the facility was observed to have residents waiting excessively long periods for staff assistance via the call button. This issue was cited under CCR 87411(a) due to insufficient staffing.
Dec 27, 2024OtherClean
The case management visit identified a significant deficiency related to staffing levels and response times. Specifically, the facility was observed to have residents waiting excessively long periods for staff assistance via the call button. This issue was cited under CCR 87411(a) due to insufficient staffing.
Aug 21, 2024OtherClean
The facility was visited unannounced for a case management review related to an incident report from 7/24/2024 concerning a resident's missing money. The Licensing Program Analyst reviewed the resident's file and spoke with staff, who assisted in the search but were unable to locate the missing items. No deficiencies were cited during this inspection.
Ownership & Operations
Who Operates This Facility
Livermore Senior Living Assoc Lp; Leisure Care LLC
SUSAN DONAGHY
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit leisurecare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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