Henderson Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 8.0)
Below average in Texas · Below recommended RN staffing · Below chain average · $15,935 in fines · Abuse citation
What this means for your family
The facility excels in rehabilitation and general nursing care, with many families praising the staff's compassion. However, you should exercise extreme caution regarding the memory care unit and hygiene standards, as recent reviews highlight significant safety and neglect concerns.
Google Reviews
Google Reviews
25 reviews analyzed“Families looking for rehabilitation services may find the facility's therapy team and attentive staff to be significant assets. However, there are serious, recurring allegations regarding neglectful care, hygiene issues, and safety concerns in the memory care unit that must be addressed.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Effective rehabilitation and physical therapy services
- Clean and well-maintained environment
- Strong communication with resident families
Concerns
- Neglect and hygiene issues including lack of timely incontinence care (mentioned by 2 reviewers)
- Safety risks and falls in the memory care unit
- Unpleasant facility odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of care remains consistent across all shifts?
- 2What specific protocols are in place to ensure timely hygiene and incontinence care for residents throughout the day?
- 3Could you tell me more about the safety measures and supervision used in the memory care unit to prevent falls?
- 4How would you describe the current dining experience and what steps are being taken to improve the variety or quality of the meals?
- 5What is your process for managing facility cleanliness and addressing any issues with odors in the resident areas?
- 6How does the clinical team handle medical emergencies or sudden changes in a resident's condition during the night?
Personalized based on this facility's data
Key Review Excerpts
“The staff was warm, welcoming, and genuinely caring. They treat the residents like family and go out of their ways to make sure everyone feels comfortable and valued.”
“Let me yall something about this facility what a super great place for my dad they took very good care of him right up till the time he passed not only did they take care of dad they took great care of the family in our time of mourning”
“Loved one with Dementia was in bed with no rails and fell out of on more than one occasion.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Henderson Health & Rehabilitation Center has ongoing mechanical system deficiencies that remain uncorrected across multiple surveys, which is concerning for basic facility operations. The facility shows recurring problems with infection control, medication management, and care planning that appear across all five surveys from 2023-2025. Families have filed complaints leading to citations for resident abuse protection and environmental safety issues, though the facility has provided correction dates for most deficiencies except persistent heating and ventilation problems.
Sep 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 14, 2025Routine8
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Environmental Deficiencies
Have policies on smoking.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Mar 25, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Apr 17, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 17, 2024Routine8
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Mar 3, 2023Routine15
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Sep 17, 2025
$10,358
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
HENDERSON HC LLC
JACQUELINE R STEWART
Chain Affiliation
Advanced Healthcare Solutions
30 facilities nationwide
Chain avg rating: 3.2/5 · Rank 25 of 30
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit hendersonhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.