Ramona Rehabilitation and Post Acute Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 127 Google reviews
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What this means for your family
This facility is an excellent choice for physical rehabilitation due to their highly-rated therapy team and clean environment. However, families must be vigilant regarding medication schedules and hygiene, as multiple reviewers have reported significant lapses in these critical areas.
Google Reviews
Google Reviews
127 reviews on Google“Families can expect high-quality rehabilitation services and a compassionate nursing staff that is frequently praised for being attentive and professional. However, there are serious, recurring allegations regarding medication delays, neglect in hygiene, and instances of verbal aggression from certain staff members that should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional rehab/PT team
- Clean and well-maintained facility
- Attentive and friendly nursing staff
- Engaging activities and social programs
Concerns
- Delays in physician sign-off for pain medication (mentioned by 2 reviewers)
- Neglect regarding hygiene and soiled linens (mentioned by 3 reviewers)
- Inconsistent communication regarding patient care changes (mentioned by 2 reviewers)
- Staff attitude/verbal aggression (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 129 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses, often referencing specific staff members, patient milestones, or the emotional context of the review. They demonstrate a deep commitment to community engagement by sharing staff feedback and celebrating patient successes.
Questions for Your Tour
- 1We've heard great things about the rehab and PT team here; could you tell us more about how the therapists work with residents to meet their mobility goals?
- 2How does the nursing team ensure that medication orders, especially for pain management, are processed and signed off by physicians promptly?
- 3What specific protocols do you have in place to ensure residents are kept clean, comfortable, and that linens are changed regularly?
- 4How does the staff communicate important updates or changes in a resident's care plan to the family members?
- 5We'd love to hear more about the social programs and daily activities available to keep residents engaged and connected with one another.
- 6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, therapist, and the rest of the staff at Ramona are Amazing. The rehab is very clean and the patients are so well taken care of.”
“The food is excellent I have never had such good food at a facility. All in all a very positive experience.”
“My stepdad came here for daily IVs and wound care... All treatment protocols from the VA were followed exactly, and ultimately, he made a full recovery.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 14 complaint-triggered deficiencies indicating families have filed reports about care problems. Recurring issues include medication management appearing across multiple years, infection control violations, and inappropriate treatment and care. While all deficiencies show correction dates, the persistent nature of complaints about basic care standards, including recent concerns about reporting suspected abuse, suggests ongoing operational challenges that warrant careful evaluation during any visit.
Feb 13, 2026Routine15
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jul 28, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 1, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 19, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 24, 2024Routine14
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 1, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Feb 13, 2026
$8,281
Ownership & Operations
Who Operates This Facility
Ramona Rehabilitation and Post Acute Care Center
for profit
Ownership & Management
Owners
Leland, Robin
Owner
Leland, Stanford
Owner
Vickers, Heidi
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
127 reviews from families & visitors
Official Website
Visit ramona-rehab.com
Medicare data downloads
Original nursing home datasets
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