Helia Healthcare of Benton
Strong Medicare quality ratings; families often praise dedicated individual staff members. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
While some reviewers praise individual staff members, the recent, detailed reports of medical neglect, lost property, and facility decay are highly concerning. We strongly recommend that families considering this facility conduct an unannounced visit to assess cleanliness and staffing levels, and ask specifically about their protocols for monitoring and reporting changes in resident health.
Google Reviews
Google Reviews
33 reviews on Google“Helia Healthcare of Benton receives highly polarized feedback, with a significant divide between generic five-star ratings and detailed, critical accounts of poor care. Families have reported serious concerns regarding facility maintenance, cleanliness, and the medical management of residents, including instances of neglect and lost personal property. While some reviewers praise individual staff members, the recurring reports of understaffing and poor communication suggest a challenging environment for residents.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual staff members
- Friendly atmosphere reported by some visitors
- Community-focused care approach
Concerns
- Poor medical management and neglect (e.g., untreated UTIs, dehydration) (mentioned by 2 reviewers)
- Loss of personal belongings (clothing, glasses, dentures) (mentioned by 2 reviewers)
- Facility maintenance and cleanliness issues (odors, decaying building) (mentioned by 2 reviewers)
- Understaffing and lack of responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with daily needs and hydration?
- 2I noticed the facility has a 5/5 rating for health inspections, but I am curious about your current strategy for maintaining consistent cleanliness and addressing building maintenance concerns?
- 3How do you manage the tracking and safeguarding of personal items like glasses, dentures, and clothing to ensure they don't go missing?
- 4Could you walk me through your clinical oversight process for monitoring and preventing common health issues like UTIs or dehydration?
- 5I see that you actively engage with online feedback; how does that family input directly influence changes or improvements in your day-to-day operations?
- 6What does a typical afternoon look like for residents in terms of social interaction and community-focused activities?
Personalized based on this facility's data
Key Review Excerpts
“The building itself is horrific. Falling apart. They told me it was built in 1957. The facility is unsafe for both residents & staff. Adding to the misery is the totally antiquated equipment. The facility is dangerously understaffed.”
“They lost his false teeth. They lost his glasses. They lost half of his clothing... They let a UTI get absolutely out of control.”
“He is currently hospitalized because the lack of awareness of his declining condition for almost a week, resulting in him becoming septic from a uti and being extremely dehydrated.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Helia Healthcare has ongoing fire safety and emergency preparedness issues that persist across all three surveys, with deficiencies in fire alarm systems, sprinkler maintenance, and smoke door installation appearing repeatedly. The facility also shows problems with medication management and infection control in recent inspections. While all deficiencies have correction dates, the recurring pattern of fire safety violations across multiple years suggests systemic maintenance challenges that families should discuss during visits.
Feb 25, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 22, 2025Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Apr 25, 2024Routine4
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 23, 2023Routine5
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Helia Healthcare of Benton
for profit
Chain Affiliation
Helia Healthcare
13 facilities nationwide
Chain avg rating: 2.5/5 · Rank 3 of 13
Ownership & Management
Owners
Miller, Stephen
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit heliahealthcare.com
Medicare data downloads
Original nursing home datasets
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