Heartis Longview
Families consistently rate this highly — reviewers highlight warm and compassionate staff. Schedule a visit to confirm the fit.
based on 50 Google reviews
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What this means for your family
Heartis Longview is an excellent choice if you prioritize a warm, family-like atmosphere and highly communicative management. However, if your loved one requires memory care, you should conduct a thorough in-person inspection of the unit to verify cleanliness and staffing levels, as one recent experience reported significant lapses in care.
Google Reviews
Google Reviews
50 reviews analyzed“Heartis Longview is highly regarded by families for its warm, family-oriented atmosphere and a staff that treats residents with genuine compassion. While the majority of reviews praise the beautiful facility and attentive management, one critical review raised serious concerns regarding cleanliness and staffing levels in the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Warm and compassionate staff
- Beautiful and clean facility
- Welcoming and helpful management
- Engaging resident activities
Concerns
- Memory care cleanliness and staffing issues
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific staff members or details mentioned in the review. While some templates are used for shorter reviews, the responses generally reflect the sentiment of the feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and beautiful the facility is; what specific cleaning protocols are in place for the memory care wing to ensure it stays this pristine?
- 2The management seems very engaged with the community; how often does the leadership team interact directly with residents and their families?
- 3We would love to hear more about the specific types of engaging resident activities you offer to keep everyone socially active and involved.
- 4In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating with doctors?
- 5How do you ensure that the staffing levels in the memory care unit remain consistent and sufficient to meet everyone's needs throughout every shift?
- 6As we look at the long-term care plan, how do you approach balancing the cost of premium services with the value provided to the families here?
Personalized based on this facility's data
Key Review Excerpts
“Moved my Mom into Heartis on February 14, 2024. This facility is wonderful! We visited other larger facilities in Longview but they lacked the warmth and friendlyness that Heartis has.”
“The man took great care of my situation and showed that he really cares. Not just by his great job but with his tone and words. I’m very excited for all that has fallen in place. And to make that place my new home.”
“He has done so much to help my mom get moved in after beating Covid pneumonia and sepsis. He took care of getting everything set up in her room and getting it organized for her before she got there from the Covid Unit.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection for Heartis Longview in May 2023 showed no new violations. However, a previous inspection in May 2019 identified several Life Safety Code deficiencies related to fire safety, sprinkler systems, and building maintenance, all of which were marked as corrected by July 2019.
May 16, 2019Routine11Report
Health Code (1 violations) | Life Safety Code (10 violations)
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to ensure locked gates were in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life and Safety Code, NFPA 101.
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to provide a site and/or building free of fire, health, or physical hazards.
The facility failed to ensure hazardous areas were constructed in compliance with licensing standards for assisted living facilities, and/or that volatile materials were not stored in the facility.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure an annual inspection was conducted by the local fire marshal.
The facility failed to provide exit signs with emergency power.
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to provide reasonable access and/or necessary equipment for maintenance, testing, and servicing of equipment.
Ownership & Operations
Who Operates This Facility
Heartis Fountainview Partners, Lp
for profit
FRONTIER SENIOR LIVING LLC
MIRANDA MCDANIEL
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit heartis.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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